Terrible after sales service
I find the website is easy to navigate, the shipping fast. HOWEVER when you return something it's at least month wait and counting. It's been 5 weeks and apparently they are too understaffed to process refunds. It says a lot about a company that they have so many returns they can't process them. Perhaps concentrate on better products/ better descriptions and then less returns? I won't buy online again.
Do not order online from Ceres Life (Cotton On)
Terrible delivery time, even worse return time. Since my return was received, it is almost 4 weeks later and the refund has not been processed. I am advised it has been received, but please allow 7-14 days for our team to contact you ‘once warehouse staff have come across it’. No other retailer has such poor customer service even during the busiest of times. Completely unacceptable.
Shocking customer service.
Bought my daughter a pair of bathers for Xmas. They came with no plastic protector. Too small. Returned day after Boxing Day with tags attached. Rude manager was very dismissive and said no protector no exchange. Went to purchase another pair and they had no protector either which I showed the Manager who just to be a joke refused to sell them to me. Will NEVER go back.
Track pants for men
The mens clothes supplied were marked large but the were small so I gave them to the kids ordered a second set the clothes turned and they had a couple of hole's in them.
I then contacted customer service, no joy it was a voice message, I the tried on line, it was like watching paint dry as they must have been taking numerous chats at the same time.
So here I am leaving feed back give them a miss there customer service leaves a lot to be desired.
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An absolute muck around
I ordered several items and after they arrived I returned the items immediately on the 21/04 that didn't fit via the print out return postage slip. After close to 2 months of ordering items and waiting hours on the live chat (only for it to fail each time and return me to the back of the queue), emailing customer service, contacting the store and contacting them on messenger, my refund has finally begun the return process although this will take up to 5 business days to process. I was told by the store to keep trying the live chat, so this is ...what I did and finally had a response but was not told sorry for the muck around or anything instead I was told that this was just a mistake in their system. Not good enough. And after explaining how frustrated I was, they offered me free shipping for next time I make a purchase online. I WILL NEVER AGAIN. What an absolute joke.
2 weeks since returned items and still no refund!!!
It’s been 2 weeks since i returned the items that didn’t fit and I still haven’t got the refund. Cotton on customer service sends you millions of emails for you to review their items quality etc but they don’t consider reimbursing their clients a priority!!!!
Never got my money back from a return
I returned an item 2 weeks ago by shipping it back to cotton and I got an email saying it arrived. However I have still not got my money back after over 2 weeks. they just ignore my emails saying that they have a lot of questions to answer but it should not take over 2 weeks to answer mine. I am so annoyed that I basically paid for something I don’t even have.
Questions & Answers
Still haven't received the tracking number after purchase it and been almost 3 weeks now , very disappointed!!!!!!
Online shopping with Cotton On is ok if u choose to pick up in shop. I am still wondering why Cotton On is still using country’s worst shipping company - Courier xxxxxx!
The driver never came to your home for delivery but they did update their online status as “attempt to deliver but not at home”! Also they said they left the card for me but they did not ! What a ridiculous service!!! I did give instruction to leave my order at my front door but they took my order back to their warehouse ‘
I am so frustrated to have Courier pls to deliver my order as I had few horrible experiences with them. This time, again, I really don’t know how long can I take my order back or it would never come ?
Cotton On Admin/Customer device: Please take all your customers review seriously and consider to change your courier partnership to boost your competitiveness !
No extend sizes available in the store. If I found one, you are lucky. That probably is the only one in Aus. Why are they producing it? Save for themselves to wear, not for sale?
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|Category||Online Shops and Clothing Shops & Brands||Physical Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$60.00|
|Mens / Womens Clothing||Mens and Womens||Mens and Womens|
|Labels Sold||Own Label||Own Label|
|Buy Now, Pay Later Options||AfterPay||AfterPay|
|Clothing Type||Activewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear||Activewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear|
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