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Cotton On

Cotton On

Online Store, Retail Stores (See All)
2.1 from 537 reviews · View Statistics
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Reviews

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Gone_to_the_beach
Gone_to_the_beachSydney Surrounds, NSW
  • 7 reviews
  • 4 likes

Do not order online from Ceres Life (Cotton On)

published

Terrible delivery time, even worse return time. Since my return was received, it is almost 4 weeks later and the refund has not been processed. I am advised it has been received, but please allow 7-14 days for our team to contact you ‘once warehouse staff have come across it’. No other retailer has such poor customer service even during the busiest of times. Completely unacceptable.

Product Quality
3/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
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Anna
AnnaGreater Melbourne (Metropolitan), VIC
  • 5 reviews
  • 3 likes

Shocking customer service.

published

Bought my daughter a pair of bathers for Xmas. They came with no plastic protector. Too small. Returned day after Boxing Day with tags attached. Rude manager was very dismissive and said no protector no exchange. Went to purchase another pair and they had no protector either which I showed the Manager who just to be a joke refused to sell them to me. Will NEVER go back.

Product Quality
2/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationCotton On Kids. Doncaster Westfield
Sizing Very small
Product Appearance As advertised
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Rick
RickSydney, NSW
  • 7 reviews
  • 2 likes

Track pants for men

published

The mens clothes supplied were marked large but the were small so I gave them to the kids ordered a second set the clothes turned and they had a couple of hole's in them.
I then contacted customer service, no joy it was a voice message, I the tried on line, it was like watching paint dry as they must have been taking numerous chats at the same time.
So here I am leaving feed back give them a miss there customer service leaves a lot to be desired.

Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance As advertised
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Sophie
Sophie
  • 4 reviews
  • 1 like

An absolute muck around

published
Product Quality
2/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
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Louverbee
LouverbeeGreater Melbourne (Inner), VIC
  • 2 reviews

2 weeks since returned items and still no refund!!!

published

It’s been 2 weeks since i returned the items that didn’t fit and I still haven’t got the refund. Cotton on customer service sends you millions of emails for you to review their items quality etc but they don’t consider reimbursing their clients a priority!!!!

Product Quality
2/5
Shipping
2/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
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Matilda Deen-Ashton
Matilda Deen-AshtonGreater Melbourne (Outer), VIC

Never got my money back from a return

published

I returned an item 2 weeks ago by shipping it back to cotton and I got an email saying it arrived. However I have still not got my money back after over 2 weeks. they just ignore my emails saying that they have a lot of questions to answer but it should not take over 2 weeks to answer mine. I am so annoyed that I basically paid for something I don’t even have.

Product Quality
3/5
Shipping
2/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
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Questions & Answers

Sinenhlanhla M.
Sinenhlanhla M.asked
Cotton On

Do want someone you can model your clothes?

No answers
Rattana C.
Rattana C.asked
Cotton On Online Store

Still haven't received the tracking number after purchase it and been almost 3 weeks now , very disappointed!!!!!!

No answers
Christine
Christineasked
Cotton On Online Store

Online shopping with Cotton On is ok if u choose to pick up in shop. I am still wondering why Cotton On is still using country’s worst shipping company - Courier xxxxxx!

The driver never came to your home for delivery but they did update their online status as “attempt to deliver but not at home”! Also they said they left the card for me but they did not ! What a ridiculous service!!! I did give instruction to leave my order at my front door but they took my order back to their warehouse ‘

I am so frustrated to have Courier pls to deliver my order as I had few horrible experiences with them. This time, again, I really don’t know how long can I take my order back or it would never come ?

Cotton On Admin/Customer device: Please take all your customers review seriously and consider to change your courier partnership to boost your competitiveness !

No answers
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Cotton On

Details

Compare both Cotton On
CategoryOnline Shops and Clothing Shops & BrandsPhysical Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $60.00
Mens / Womens ClothingMens and WomensMens and Womens
Labels Sold Own LabelOwn Label
Buy Now, Pay Later OptionsAfterPayAfterPay
Clothing TypeActivewear, Children, General / Everyday, Pyjamas / Sleepwear and SwimwearActivewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear
Compare both Cotton On
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