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Cotton On

Cotton On

Online Store, Retail Stores (See All)
2.1 from 516 reviews · View Statistics
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Reviews

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12 reviews
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JK Mailsamy
JK MailsamySydney, NSW

Worst returns process!

published

Order returned two+ months ago, still not processed and no idea when this will be processed. Online experience shouldn't be based on "possibilities", "high chances", and "hoping" to get the returns processed and these are the answers I get from Cotton On.

Incentivised Review No
Return Claim MadeYes
Sizing Very large
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Gone_to_the_beach
Gone_to_the_beachSydney Surrounds, NSW
  • 7 reviews
  • 4 likes

Do not order online from Ceres Life (Cotton On)

published

Terrible delivery time, even worse return time. Since my return was received, it is almost 4 weeks later and the refund has not been processed. I am advised it has been received, but please allow 7-14 days for our team to contact you ‘once warehouse staff have come across it’. No other retailer has such poor customer service even during the busiest of times. Completely unacceptable.

Product Quality
3/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
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Scott
ScottMetropolitan Adelaide, SA
  • 2 reviews

Buyer beware

published

I purchased some face masks. I tried to exchange an unopened mask. Cotton on staff refused stating some "health concerns"? What concerns? The item was unopened and the only way to access the mask is to cut open the packaging.
There is no way that this mask was in anyway different to the condition it was sold in.
I wasn't looking for a refund, all I wanted was to exchange the unopened product for the correct size.

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Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationNoarlunga South Australia
Sizing Very large
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Missing Items

published

Last month I ordered a journal online, I received an iPhone 6 case instead. This month I ordered 14 items, I'm missing 8 items from my order. I spoke to Yumna on chat, Yumna advised me she couldn't assist me for 24 hours because she was assisting 6 other people - why would you accept my chat request for assistance then? I spent nearly $300 on this order, I placed the order 3 days ago with express shipping - I'm not willing to wait for 24 hours just so they can contact someone to begin an investigation which could take however long. Would never order from the Cotton On Group online ever again, two issues within two months related back to warehousing issues is terrible. Stay away

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
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Nhan Huynh
Nhan Huynh
  • 7 reviews
  • 1 like

Horrible Return services

published
Product Quality
2/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Sizing Very large
Product Appearance Not as advertised
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Jen_Mortimer
Jen_MortimerAU
  • 3 reviews
  • 2 likes

Soooooooo dismayed - Poor design - Poor quality

published

Purchased a pair of white jeans online. They were TERRIBLE! The colour was a white/grey like it was washed in a load of dirty water. The jeans were soooo thick and heavy, heavy, too heavy. The waist was up around my mid rib cage but the waist was too small. They were a mess. Sent them back after a very difficult search to actually find out how. Now waiting for refund. Its four weeks now.

Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Sizing Very large
Product Appearance Not as advertised
Jen_Mortimer
Jen_Mortimer

Received refund six weeks later

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Sophie
Sophie
  • 4 reviews
  • 1 like

An absolute muck around

published
Product Quality
2/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
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LAW
LAWSydney, NSW
  • 3 reviews
  • 2 likes

Returned items not refunded

published

I returned several items 3 weeks ago. Have not received a refund. Spent 4.5 hours over 3 days trying to access online chat. Finally got on. No help whatsoever. Disgusting

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Very large
Product Appearance As advertised
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Louverbee
LouverbeeGreater Melbourne (Inner), VIC
  • 2 reviews

2 weeks since returned items and still no refund!!!

published

It’s been 2 weeks since i returned the items that didn’t fit and I still haven’t got the refund. Cotton on customer service sends you millions of emails for you to review their items quality etc but they don’t consider reimbursing their clients a priority!!!!

Product Quality
2/5
Shipping
2/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
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Matilda Deen-Ashton
Matilda Deen-AshtonGreater Melbourne (Outer), VIC

Never got my money back from a return

published

I returned an item 2 weeks ago by shipping it back to cotton and I got an email saying it arrived. However I have still not got my money back after over 2 weeks. they just ignore my emails saying that they have a lot of questions to answer but it should not take over 2 weeks to answer mine. I am so annoyed that I basically paid for something I don’t even have.

Product Quality
3/5
Shipping
2/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
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Bindi
BindiIllawarra, NSW
  • 26 reviews
  • 17 likes

The staff are rude

published

The Shellharbour staff and manager are extremely rude. Very abrupt and unhelpful I will not shop in this store again due to their lack of customer service it’s absolutely atrocious

Product Quality
2/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationShellharbour
Sizing Very large
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Penny
PennyMetropolitan Adelaide, SA

mount barker manager is rude, sizing is not standard through their clothes

published

sometimes I am a size M to XL so when I have bought online , I have had to return or exchange due to wrong sizing, And the manager at mount barker is very rude, I will not be shopping there again.

Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationMount Barker
Sizing Very large
Product Appearance As advertised
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Questions & Answers

Rattana C.
Rattana C.asked
Cotton On Online Store

Still haven't received the tracking number after purchase it and been almost 3 weeks now , very disappointed!!!!!!

No answers
Christine
Christineasked
Cotton On Online Store

Online shopping with Cotton On is ok if u choose to pick up in shop. I am still wondering why Cotton On is still using country’s worst shipping company - Courier xxxxxx!

The driver never came to your home for delivery but they did update their online status as “attempt to deliver but not at home”! Also they said they left the card for me but they did not ! What a ridiculous service!!! I did give instruction to leave my order at my front door but they took my order back to their warehouse ‘

I am so frustrated to have Courier pls to deliver my order as I had few horrible experiences with them. This time, again, I really don’t know how long can I take my order back or it would never come ?

Cotton On Admin/Customer device: Please take all your customers review seriously and consider to change your courier partnership to boost your competitiveness !

No answers
Kate
Kateasked
Cotton On

No extend sizes available in the store. If I found one, you are lucky. That probably is the only one in Aus. Why are they producing it? Save for themselves to wear, not for sale?

No answers
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Cotton On

Details

Compare both Cotton On
CategoryOnline Shops and Clothing Shops & BrandsPhysical Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $60.00
Mens / Womens ClothingMens and WomensMens and Womens
Labels Sold Own LabelOwn Label
Buy Now, Pay Later OptionsAfterPayAfterPay
Clothing TypeActivewear, Children, General / Everyday, Pyjamas / Sleepwear and SwimwearActivewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear
Compare both Cotton On
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