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Cotton On

Cotton On

Online Store, Retail Stores (See All)
2.1 from 516 reviews · View Statistics
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Reviews

1.6
14 reviews
5
(2)
4
(0)
3
(0)
2
(0)
1
(12)
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Peachy
Peachy
  • 5 reviews

Terrible returns service

published

Cotton on has closed off their phone lines and referred to online help for assistance. The live chat is absolutely hopeless and I am constantly repeating myself, transferred to multiple online consultants with chats then getting hung up on. The online chat system is useless and you don’t get any help.

6 weeks since my return item has been delivered back to Cotton On and no responses! Will never purchase again.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised
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Gone_to_the_beach
Gone_to_the_beachSydney Surrounds, NSW
  • 7 reviews
  • 4 likes

Do not order online from Ceres Life (Cotton On)

published

Terrible delivery time, even worse return time. Since my return was received, it is almost 4 weeks later and the refund has not been processed. I am advised it has been received, but please allow 7-14 days for our team to contact you ‘once warehouse staff have come across it’. No other retailer has such poor customer service even during the busiest of times. Completely unacceptable.

Product Quality
3/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
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Kylie p
Kylie pGreater Melbourne (Outer), VIC
  • 2 reviews

online store sets users up to waste their time.

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised
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InAdelaide
InAdelaideMetropolitan Adelaide, SA
  • 2 reviews

Awful customer service

published

Norwood store. Returned product purchased with gift card. Had receipt etc. First told couldn't get a refund and had to purchase something today. Finally said could only refund to gift card and had none in stock so I would have to come back to store on another day. I insisted on refund for click and collect item was picking up. When realised I was serious about walking away they finally managed to do a cash refund and I repurchased click and collect item on credit card. Very unpleasant shopping experience. Wont be returning.

Product Quality
2/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationNorwood
Sizing True to size
Product Appearance As advertised
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Missing Items

published

Last month I ordered a journal online, I received an iPhone 6 case instead. This month I ordered 14 items, I'm missing 8 items from my order. I spoke to Yumna on chat, Yumna advised me she couldn't assist me for 24 hours because she was assisting 6 other people - why would you accept my chat request for assistance then? I spent nearly $300 on this order, I placed the order 3 days ago with express shipping - I'm not willing to wait for 24 hours just so they can contact someone to begin an investigation which could take however long. Would never order from the Cotton On Group online ever again, two issues within two months related back to warehousing issues is terrible. Stay away

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
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Gagingi
GagingiSouth East Queensland, QLD
  • 14 reviews
  • 7 likes

Cotton on Kids - Carindale - A+++

published
Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationCotton on Kids, Carindale
Sizing True to size
Product Appearance As advertised
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Kim
KimGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Received a faulty item and still waiting for my refund 3 months later

published
Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
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Sophie
Sophie
  • 4 reviews
  • 1 like

An absolute muck around

published
Product Quality
2/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
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Emily
EmilyGreater Melbourne (Outer), VIC
  • 35 reviews
  • 34 likes

Sent wrong item and ticket closed with no response

published

I ordered several items online on April 29 which were delivered May 5. One item was incorrect- I ordered a cat pen I really wanted and they sent a different one so I emailed asking for the correct one or a refund and it’s now weeks later and still no response and they closed the ticket without contacting me at all. I’m just bummed because I normally love typo and cotton on and I really wanted that cat pen! To not even get a response or a “sorry” is really disappointing.

Product Quality
3/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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gemma
gemmaSouth East Queensland, QLD

Worst Service

published

I ordered a bunch of stuff 5 weeks ago. It took 1 week to be dispatched another week to get here. When I finally got it I decided to return it. I used their shipping returns and it did not move on the tracking for 3 weeks. I opened a dispute with Paypal as Cotton On refused to even reply to my emails. Lone behold that they emailed me back saying I would be receiving a refund yet it is nowhere to be seen. So disappointing, hire more staff if you can't handle the volumes of online orders.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised
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Louverbee
LouverbeeGreater Melbourne (Inner), VIC
  • 2 reviews

2 weeks since returned items and still no refund!!!

published

It’s been 2 weeks since i returned the items that didn’t fit and I still haven’t got the refund. Cotton on customer service sends you millions of emails for you to review their items quality etc but they don’t consider reimbursing their clients a priority!!!!

Product Quality
2/5
Shipping
2/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
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Matilda Deen-Ashton
Matilda Deen-AshtonGreater Melbourne (Outer), VIC

Never got my money back from a return

published

I returned an item 2 weeks ago by shipping it back to cotton and I got an email saying it arrived. However I have still not got my money back after over 2 weeks. they just ignore my emails saying that they have a lot of questions to answer but it should not take over 2 weeks to answer mine. I am so annoyed that I basically paid for something I don’t even have.

Product Quality
3/5
Shipping
2/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
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Jules
JulesSouth East Queensland, QLD
  • 2 reviews

Love products and lovely staff

published

Great range and deals! Product I had for a few months broke and I could exchange it easily without much hassle at all (and I was so sure that they wouldn’t give me anything like normal stores)

Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationLoganholme Cottonon
Sizing True to size
Product Appearance As advertised
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Emily P.
Emily P.South-Eastern Region, NSW

Poor quality, pricey garment

published

Was gifted a jacket for birthday present
Jacket tore while using pockets
Did not acknowledge long distance needed to travel to return garment
Refused to replace garment
Unhappy with the way my complaint was handled

Product Quality
1/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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Questions & Answers

Rattana C.
Rattana C.asked
Cotton On Online Store

Still haven't received the tracking number after purchase it and been almost 3 weeks now , very disappointed!!!!!!

No answers
Christine
Christineasked
Cotton On Online Store

Online shopping with Cotton On is ok if u choose to pick up in shop. I am still wondering why Cotton On is still using country’s worst shipping company - Courier xxxxxx!

The driver never came to your home for delivery but they did update their online status as “attempt to deliver but not at home”! Also they said they left the card for me but they did not ! What a ridiculous service!!! I did give instruction to leave my order at my front door but they took my order back to their warehouse ‘

I am so frustrated to have Courier pls to deliver my order as I had few horrible experiences with them. This time, again, I really don’t know how long can I take my order back or it would never come ?

Cotton On Admin/Customer device: Please take all your customers review seriously and consider to change your courier partnership to boost your competitiveness !

No answers
Kate
Kateasked
Cotton On

No extend sizes available in the store. If I found one, you are lucky. That probably is the only one in Aus. Why are they producing it? Save for themselves to wear, not for sale?

No answers
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Cotton On

Details

Compare both Cotton On
CategoryOnline Shops and Clothing Shops & BrandsPhysical Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $60.00
Mens / Womens ClothingMens and WomensMens and Womens
Labels Sold Own LabelOwn Label
Buy Now, Pay Later OptionsAfterPayAfterPay
Clothing TypeActivewear, Children, General / Everyday, Pyjamas / Sleepwear and SwimwearActivewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear
Compare both Cotton On
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