Cotton On

I bought 10 items online, 6 were out of stock. I paid through afterpay, and was emailed saying the payments would be refunded. Every other place I’ve paid from after pay shows that it’s a cancelled payment or partially refunded so they STOP taking money for items you’ve returned/didn’t get. They took every single payment out without refunding. I only got less than half my order. I have emailed twice. The first time, I received and email saying my enquiry was ‘closed because I didn’t respond’ yet, they never even sent me an email to respond to. I am yet two receive a response to my second email which was over a week ago. Disgusting customer service. Do not buy from them online, unless you want your money stolen.

Terrible delivery time, even worse return time. Since my return was received, it is almost 4 weeks later and the refund has not been processed. I am advised it has been received, but please allow 7-14 days for our team to contact you ‘once warehouse staff have come across it’. No other retailer has such poor customer service even during the busiest of times. Completely unacceptable.

Norwood store. Returned product purchased with gift card. Had receipt etc. First told couldn't get a refund and had to purchase something today. Finally said could only refund to gift card and had none in stock so I would have to come back to store on another day. I insisted on refund for click and collect item was picking up. When realised I was serious about walking away they finally managed to do a cash refund and I repurchased click and collect item on credit card. Very unpleasant shopping experience. Wont be returning.

We have had such positive experiences with this store. We’ve never had a bad experience, but recently they’ve been superb. I bought a heap of clothes online (Covid19) and had to return the shorts as they were a bit big on my lanky son. The lady at the counter could not have been more helpful. I then realised they have a great range of Christmas Pyjamas - fun and good fabric. I went and selected some items and the sales lady was friendly putting through the purchases and suggesting where I might find themed items I haven’t seen in shops (no...

I ordered several items and after they arrived I returned the items immediately on the 21/04 that didn't fit via the print out return postage slip. After close to 2 months of ordering items and waiting hours on the live chat (only for it to fail each time and return me to the back of the queue), emailing customer service, contacting the store and contacting them on messenger, my refund has finally begun the return process although this will take up to 5 business days to process. I was told by the store to keep trying the live chat, so this is ...

I ordered several items online on April 29 which were delivered May 5. One item was incorrect- I ordered a cat pen I really wanted and they sent a different one so I emailed asking for the correct one or a refund and it’s now weeks later and still no response and they closed the ticket without contacting me at all. I’m just bummed because I normally love typo and cotton on and I really wanted that cat pen! To not even get a response or a “sorry” is really disappointing.

It’s been 2 weeks since i returned the items that didn’t fit and I still haven’t got the refund. Cotton on customer service sends you millions of emails for you to review their items quality etc but they don’t consider reimbursing their clients a priority!!!!

I returned an item 2 weeks ago by shipping it back to cotton and I got an email saying it arrived. However I have still not got my money back after over 2 weeks. they just ignore my emails saying that they have a lot of questions to answer but it should not take over 2 weeks to answer mine. I am so annoyed that I basically paid for something I don’t even have.

Great range and deals! Product I had for a few months broke and I could exchange it easily without much hassle at all (and I was so sure that they wouldn’t give me anything like normal stores)

Was gifted a jacket for birthday present
Jacket tore while using pockets
Did not acknowledge long distance needed to travel to return garment
Refused to replace garment
Unhappy with the way my complaint was handled