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Cotton On

Cotton On

Online Store, Retail Stores (See All)
2.1 from 537 reviews · View Statistics
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Reviews

1.4
18 reviews
5
(2)
4
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3
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2
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1
(16)
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Reviewer Photos & Videos

  • Thumbnail

Never cancelled my afterpay payments after refund, have emailed twice no response

published

I bought 10 items online, 6 were out of stock. I paid through afterpay, and was emailed saying the payments would be refunded. Every other place I’ve paid from after pay shows that it’s a cancelled payment or partially refunded so they STOP taking money for items you’ve returned/didn’t get. They took every single payment out without refunding. I only got less than half my order. I have emailed twice. The first time, I received and email saying my enquiry was ‘closed because I didn’t respond’ yet, they never even sent me an email to respond to. I am yet two receive a response to my second email which was over a week ago. Disgusting customer service. Do not buy from them online, unless you want your money stolen.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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Disgruntled
DisgruntledSydney
  • 5 reviews
  • 8 likes

Still waiting on a refund over 3 months

published

I would never purchase from this online store. I purchased items over 3 months ago whilst in lockdown. The sizing wasn’t right so I returned through the post and repurchased. I was notified by Cotton On the goods were returned and I would be refunded within 10 working days. This was back in October 2021. The only option to correspond with this appalling company is via Facebook through messenger. After numerous messages back and forth I was told that there was a backlog due to Covid. Then after patiently waiting months, now they do not reply to my messages. So they have my items back which I paid for and no resolution. Disgusting customer service

Product Quality
2/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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Gone_to_the_beach
Gone_to_the_beachSydney Surrounds, NSW
  • 7 reviews
  • 4 likes

Do not order online from Ceres Life (Cotton On)

published

Terrible delivery time, even worse return time. Since my return was received, it is almost 4 weeks later and the refund has not been processed. I am advised it has been received, but please allow 7-14 days for our team to contact you ‘once warehouse staff have come across it’. No other retailer has such poor customer service even during the busiest of times. Completely unacceptable.

Product Quality
3/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
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InAdelaide
InAdelaideMetropolitan Adelaide, SA
  • 2 reviews

Awful customer service

published

Norwood store. Returned product purchased with gift card. Had receipt etc. First told couldn't get a refund and had to purchase something today. Finally said could only refund to gift card and had none in stock so I would have to come back to store on another day. I insisted on refund for click and collect item was picking up. When realised I was serious about walking away they finally managed to do a cash refund and I repurchased click and collect item on credit card. Very unpleasant shopping experience. Wont be returning.

Product Quality
2/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationNorwood
Sizing True to size
Product Appearance As advertised
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Anna
AnnaGreater Melbourne (Metropolitan), VIC
  • 5 reviews
  • 3 likes

Shocking customer service.

published

Bought my daughter a pair of bathers for Xmas. They came with no plastic protector. Too small. Returned day after Boxing Day with tags attached. Rude manager was very dismissive and said no protector no exchange. Went to purchase another pair and they had no protector either which I showed the Manager who just to be a joke refused to sell them to me. Will NEVER go back.

Product Quality
2/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationCotton On Kids. Doncaster Westfield
Sizing Very small
Product Appearance As advertised
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Gagingi
GagingiSouth East Queensland, QLD
  • 14 reviews
  • 7 likes

Cotton on Kids - Carindale - A+++

published
Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationCotton on Kids, Carindale
Sizing True to size
Product Appearance As advertised
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Rick
RickSydney, NSW
  • 7 reviews
  • 2 likes

Track pants for men

published

The mens clothes supplied were marked large but the were small so I gave them to the kids ordered a second set the clothes turned and they had a couple of hole's in them.
I then contacted customer service, no joy it was a voice message, I the tried on line, it was like watching paint dry as they must have been taking numerous chats at the same time.
So here I am leaving feed back give them a miss there customer service leaves a lot to be desired.

Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance As advertised
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Sophie
Sophie
  • 4 reviews
  • 1 like

An absolute muck around

published
Product Quality
2/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
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Emily
EmilyGreater Melbourne (Outer), VIC
  • 35 reviews
  • 34 likes

Sent wrong item and ticket closed with no response

published

I ordered several items online on April 29 which were delivered May 5. One item was incorrect- I ordered a cat pen I really wanted and they sent a different one so I emailed asking for the correct one or a refund and it’s now weeks later and still no response and they closed the ticket without contacting me at all. I’m just bummed because I normally love typo and cotton on and I really wanted that cat pen! To not even get a response or a “sorry” is really disappointing.

Product Quality
3/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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LAW
LAWSydney, NSW
  • 3 reviews
  • 2 likes

Returned items not refunded

published

I returned several items 3 weeks ago. Have not received a refund. Spent 4.5 hours over 3 days trying to access online chat. Finally got on. No help whatsoever. Disgusting

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Very large
Product Appearance As advertised
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Louverbee
LouverbeeGreater Melbourne (Inner), VIC
  • 2 reviews

2 weeks since returned items and still no refund!!!

published

It’s been 2 weeks since i returned the items that didn’t fit and I still haven’t got the refund. Cotton on customer service sends you millions of emails for you to review their items quality etc but they don’t consider reimbursing their clients a priority!!!!

Product Quality
2/5
Shipping
2/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
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Matilda Deen-Ashton
Matilda Deen-AshtonGreater Melbourne (Outer), VIC

Never got my money back from a return

published

I returned an item 2 weeks ago by shipping it back to cotton and I got an email saying it arrived. However I have still not got my money back after over 2 weeks. they just ignore my emails saying that they have a lot of questions to answer but it should not take over 2 weeks to answer mine. I am so annoyed that I basically paid for something I don’t even have.

Product Quality
3/5
Shipping
2/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
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Shannon
ShannonSouth East Queensland, QLD
  • 8 reviews
  • 11 likes

Over charged

published

The lady in store said you should definitely buy that! It’s on sale. Only $10. They then charged me $24.99 and when I contacted them online they would not refund me. I would need to go in store and chat to them. Which would cost me even more money in car maintenance petrol parking and time. I feel very disappointed and won’t show there again.

  • Thumbnail
Product Quality
4/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationCarindale
Product Appearance As advertised
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Jules
JulesSouth East Queensland, QLD
  • 2 reviews

Love products and lovely staff

published

Great range and deals! Product I had for a few months broke and I could exchange it easily without much hassle at all (and I was so sure that they wouldn’t give me anything like normal stores)

Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationLoganholme Cottonon
Sizing True to size
Product Appearance As advertised
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Penny
PennyMetropolitan Adelaide, SA

mount barker manager is rude, sizing is not standard through their clothes

published

sometimes I am a size M to XL so when I have bought online , I have had to return or exchange due to wrong sizing, And the manager at mount barker is very rude, I will not be shopping there again.

Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationMount Barker
Sizing Very large
Product Appearance As advertised
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Questions & Answers

Sinenhlanhla M.
Sinenhlanhla M.asked
Cotton On

Do want someone you can model your clothes?

No answers
Rattana C.
Rattana C.asked
Cotton On Online Store

Still haven't received the tracking number after purchase it and been almost 3 weeks now , very disappointed!!!!!!

No answers
Christine
Christineasked
Cotton On Online Store

Online shopping with Cotton On is ok if u choose to pick up in shop. I am still wondering why Cotton On is still using country’s worst shipping company - Courier xxxxxx!

The driver never came to your home for delivery but they did update their online status as “attempt to deliver but not at home”! Also they said they left the card for me but they did not ! What a ridiculous service!!! I did give instruction to leave my order at my front door but they took my order back to their warehouse ‘

I am so frustrated to have Courier pls to deliver my order as I had few horrible experiences with them. This time, again, I really don’t know how long can I take my order back or it would never come ?

Cotton On Admin/Customer device: Please take all your customers review seriously and consider to change your courier partnership to boost your competitiveness !

No answers
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Cotton On

Details

Compare both Cotton On
CategoryOnline Shops and Clothing Shops & BrandsPhysical Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $60.00
Mens / Womens ClothingMens and WomensMens and Womens
Labels Sold Own LabelOwn Label
Buy Now, Pay Later OptionsAfterPayAfterPay
Clothing TypeActivewear, Children, General / Everyday, Pyjamas / Sleepwear and SwimwearActivewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear
Compare both Cotton On
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