online store sets users up to waste their time.
Impossible to contact anyone in person.
Chat system does not function well on a mobile phone.
Delivery drop down box is set to 'express' - which is only $2. Most customers, will say 'why not'. DON'T. Cotton on use Couriers please and they will not deliver your product. I have been waiting since the 12th of August for a delivery. IT's now the 17th of September. I have contacted Cotton On several times to figure out what was happening. The last time I contacted them, I asked for a refund, they said they can't give it because the package is ...
Disposable trash rags
Sweat shop quality products, should be called disposable fasion; washed a few times it loses all quality, gets lint balls or small holes on one shirt of mine, trash clothing. Their acid wash t shirts are a lie, they dont look anything like the photos on the website.
Online order - took 29 days to arrive
My online order took 29 days to arrive even though I paid extra for express and I live in inner Sydney.
I purchased new clothes for summer and now that it took a month to arrive 1/3 of summer is already over so it's kind of disappointing.
There dispatch time is claimed to be 1-3 days but it's actually 1-3 weeks and they use one of the worst courier companies in the country who wouldn't know left from right on a good day.
I ordered a bunch of stuff 5 weeks ago. It took 1 week to be dispatched another week to get here. When I finally got it I decided to return it. I used their shipping returns and it did not move on the tracking for 3 weeks. I opened a dispute with Paypal as Cotton On refused to even reply to my emails. Lone behold that they emailed me back saying I would be receiving a refund yet it is nowhere to be seen. So disappointing, hire more staff if you can't handle the volumes of online orders.
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The new 3/4 “Capri” leggings
I love cotton ons leggings but I bought 2 of these “capri” leggings which are 3/4 long and they are completely see through and I need these leggings for a outing this week. I’m really disappointed.
Snatched a bargain!
Clearance store in Sydney, Market City and purchased 2 t-shirts for $10. Service was prompt, although the store is quite hard to walk around and freely look at the clothes due to limited space.
Cotton on Postnatal compression tights
I was excited to find these but have found them uncomfortable and don’t provide compression in the right place to support recovery. I wouldn’t recommend them to others. They are advertised as full length but would be more accurately described as 3/4 to 7/8 (and my legs are pretty average-short). They are quite tight at the top of the waste band - and do not hug the stomach in at all - so would not consider it supportive for the abdominals. When my physio saw them she said I’d get more benefit from them by wearing them around the hips. So I would personally spend more money on proper postnatal compression tights or just go for everyday hip to waist height tights. Disappointed to have wasted $50.
Supersoft not so soft
Supersoft clothing is wonderful when you buy it but once you wash the item twice the fabric goes rough and looses all softness. The product quality is just not there.
Questions & Answers
Online shopping with Cotton On is ok if u choose to pick up in shop. I am still wondering why Cotton On is still using country’s worst shipping company - Courier xxxxxx!
The driver never came to your home for delivery but they did update their online status as “attempt to deliver but not at home”! Also they said they left the card for me but they did not ! What a ridiculous service!!! I did give instruction to leave my order at my front door but they took my order back to their warehouse ‘
I am so frustrated to have Courier pls to deliver my order as I had few horrible experiences with them. This time, again, I really don’t know how long can I take my order back or it would never come ?
Cotton On Admin/Customer device: Please take all your customers review seriously and consider to change your courier partnership to boost your competitiveness !
No extend sizes available in the store. If I found one, you are lucky. That probably is the only one in Aus. Why are they producing it? Save for themselves to wear, not for sale?
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|Category||Online Shops and Clothing Shops & Brands||Physical Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$60.00|
|Mens / Womens Clothing||Mens and Womens||Mens and Womens|
|Labels Sold||Own Label||Own Label|
|Buy Now, Pay Later Options||AfterPay||AfterPay|
|Clothing Type||Activewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear||Activewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear|
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