Reviewer Photos & Videos
Terrible quality products
I bought 2 pants from cotton on online shop. The pants start to unravel after 2 months of use. Paid 39.95 for each.
Terrible returns service
Cotton on has closed off their phone lines and referred to online help for assistance. The live chat is absolutely hopeless and I am constantly repeating myself, transferred to multiple online consultants with chats then getting hung up on. The online chat system is useless and you don’t get any help.
6 weeks since my return item has been delivered back to Cotton On and no responses! Will never purchase again.
online store sets users up to waste their time.
Impossible to contact anyone in person.
Chat system does not function well on a mobile phone.
Delivery drop down box is set to 'express' - which is only $2. Most customers, will say 'why not'. DON'T. Cotton on use Couriers please and they will not deliver your product. I have been waiting since the 12th of August for a delivery. IT's now the 17th of September. I have contacted Cotton On several times to figure out what was happening. The last time I contacted them, I asked for a refund, they said they can't give it because the package is ...
Cheap expensive clothing
Clothing is not worth the price . Sick of dresses that shrink in the wash and thin material. I hate being pressured into buying the $2 tissues. The change rooms in all cotton on stores are disgusting. Covered in clothes tags and dust
Disposable trash rags
Sweat shop quality products, should be called disposable fasion; washed a few times it loses all quality, gets lint balls or small holes on one shirt of mine, trash clothing. Their acid wash t shirts are a lie, they dont look anything like the photos on the website.
Online order - took 29 days to arrive
My online order took 29 days to arrive even though I paid extra for express and I live in inner Sydney.
I purchased new clothes for summer and now that it took a month to arrive 1/3 of summer is already over so it's kind of disappointing.
There dispatch time is claimed to be 1-3 days but it's actually 1-3 weeks and they use one of the worst courier companies in the country who wouldn't know left from right on a good day.
Last month I ordered a journal online, I received an iPhone 6 case instead. This month I ordered 14 items, I'm missing 8 items from my order. I spoke to Yumna on chat, Yumna advised me she couldn't assist me for 24 hours because she was assisting 6 other people - why would you accept my chat request for assistance then? I spent nearly $300 on this order, I placed the order 3 days ago with express shipping - I'm not willing to wait for 24 hours just so they can contact someone to begin an investigation which could take however long. Would never order from the Cotton On Group online ever again, two issues within two months related back to warehousing issues is terrible. Stay away
- Cotton On Online Store
Horrible Return services
Took 2 months and no money returned back yet. The jacket is supposed to be size M but in fact very big like size XL. Unbelievable how they get it wrong. There's no return confirmation or selection to make sure what item is returned for what reason. The process is so flimsy based so much on a chain technology by Auspost, risking a lot of things can go wrong and human errors. I feel horrible whether it would get back to them and I will get refund because I get no receipt. This is the first time I got to take a photo of what I return just in case ...because there are no other ways to know what's actually being returned in the box. Customer service chats are bad, inexperienced and not sensitive or compassionate. Auspost took 1 month to post it back. They (CottonOn) is taking another month and I still haven't got money back. They do have great variety and cheap prices but I don't want a horrible purchase experience again. No.
Soooooooo dismayed - Poor design - Poor quality
Purchased a pair of white jeans online. They were TERRIBLE! The colour was a white/grey like it was washed in a load of dirty water. The jeans were soooo thick and heavy, heavy, too heavy. The waist was up around my mid rib cage but the waist was too small. They were a mess. Sent them back after a very difficult search to actually find out how. Now waiting for refund. Its four weeks now.
I ordered a bunch of stuff 5 weeks ago. It took 1 week to be dispatched another week to get here. When I finally got it I decided to return it. I used their shipping returns and it did not move on the tracking for 3 weeks. I opened a dispute with Paypal as Cotton On refused to even reply to my emails. Lone behold that they emailed me back saying I would be receiving a refund yet it is nowhere to be seen. So disappointing, hire more staff if you can't handle the volumes of online orders.
The new 3/4 “Capri” leggings
I love cotton ons leggings but I bought 2 of these “capri” leggings which are 3/4 long and they are completely see through and I need these leggings for a outing this week. I’m really disappointed.
tacky jeans and wring sizing
i ordered 6 items of clothing online and only three were actually tolerable, both pairs of jeans were made of cheap material and didn't even fit right even tho I ordered them in my size, the pink shirt ordered came to me in brown and the shorts were way to loose around my waist even tho i ordered them in a size too small. don't think i will be shopping there again anytime soon.
Snatched a bargain!
Clearance store in Sydney, Market City and purchased 2 t-shirts for $10. Service was prompt, although the store is quite hard to walk around and freely look at the clothes due to limited space.
Cotton on Postnatal compression tights
I was excited to find these but have found them uncomfortable and don’t provide compression in the right place to support recovery. I wouldn’t recommend them to others. They are advertised as full length but would be more accurately described as 3/4 to 7/8 (and my legs are pretty average-short). They are quite tight at the top of the waste band - and do not hug the stomach in at all - so would not consider it supportive for the abdominals. When my physio saw them she said I’d get more benefit from them by wearing them around the hips. So I would personally spend more money on proper postnatal compression tights or just go for everyday hip to waist height tights. Disappointed to have wasted $50.
Supersoft not so soft
Supersoft clothing is wonderful when you buy it but once you wash the item twice the fabric goes rough and looses all softness. The product quality is just not there.
Questions & Answers
Still haven't received the tracking number after purchase it and been almost 3 weeks now , very disappointed!!!!!!
Online shopping with Cotton On is ok if u choose to pick up in shop. I am still wondering why Cotton On is still using country’s worst shipping company - Courier xxxxxx!
The driver never came to your home for delivery but they did update their online status as “attempt to deliver but not at home”! Also they said they left the card for me but they did not ! What a ridiculous service!!! I did give instruction to leave my order at my front door but they took my order back to their warehouse ‘
I am so frustrated to have Courier pls to deliver my order as I had few horrible experiences with them. This time, again, I really don’t know how long can I take my order back or it would never come ?
Cotton On Admin/Customer device: Please take all your customers review seriously and consider to change your courier partnership to boost your competitiveness !
No extend sizes available in the store. If I found one, you are lucky. That probably is the only one in Aus. Why are they producing it? Save for themselves to wear, not for sale?
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|Category||Online Shops and Clothing Shops & Brands||Physical Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$60.00|
|Mens / Womens Clothing||Mens and Womens||Mens and Womens|
|Labels Sold||Own Label||Own Label|
|Buy Now, Pay Later Options||AfterPay||AfterPay|
|Clothing Type||Activewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear||Activewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear|
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