Cotton On

Washed a T-shirt once and it shrunk. Returned it to the store and their response was all our items shrink

Out of control customer service. Dont refund products. don't follow up emails. Everything is auto generated. Absolute rubbish service. I've followed up so many times and am now frustrated. Ordering online is like throwing money in the bin.

Have waited almost 2 months for my refund to be processed after chasing up their customer service via live chat and email with nothing but lousy excuses about a backlog at their depot bla bla bla. Well finally last week someone got back to me stating that my refund has been processed. B.S!! I paid through PayPal so it would have been in my account straight away if it has and offcourse no follow up email has been received. I filed a dispute with PayPal which I should’ve done weeks ago I guess. They have been given a couple of weeks to respond to...

Would give no stars. It is now going on for two months since cotton on received my return. I returned my order the day after receiving the goods. Repeated requests have fallen on deaf ears with a laughable sorry its taking song here's 10 dollars to spend...as if! Now not even answering. And let's talk about the return itself. The quality has gone down immensely. Sizing has changed and goods were just awful, scratchy fabric and poor quality. If anyone else is having trouble getting their money back contact consumer affairs. I have. Worst company. Do not spend your money here

Tried to return items that didnt fit. After a month they sent them back to me. No explanation. I tried to get help on the app Not helpful at all. Ridiculous explanation telling me I should go into a store and try something on before I order it online and the sizing can vary. I asked fir a store credit then instead of a refund. Nothing they could do. What’s the point of doing online shopping if I can’t return items they don’t fit??

Took 2 months and no money returned back yet. The jacket is supposed to be size M but in fact very big like size XL. Unbelievable how they get it wrong. There's no return confirmation or selection to make sure what item is returned for what reason. The process is so flimsy based so much on a chain technology by Auspost, risking a lot of things can go wrong and human errors. I feel horrible whether it would get back to them and I will get refund because I get no receipt. This is the first time I got to take a photo of what I return just in case ...

Purchased a pair of white jeans online. They were TERRIBLE! The colour was a white/grey like it was washed in a load of dirty water. The jeans were soooo thick and heavy, heavy, too heavy. The waist was up around my mid rib cage but the waist was too small. They were a mess. Sent them back after a very difficult search to actually find out how. Now waiting for refund. Its four weeks now.

I bought a lot throughout the lockdown and sent back about $80 worth of returns -didn’t receive the proper amount back ,had to chase and chase and be given these repetitive replies .Buyer beware- do not buy online if u think u may return anything by post -it’s not like The Iconic where u get the money back straight away,there’s email after email regarding the money(just pay it !)
and if u r lucky u may finally get an email saying it was processed from paypal ,along with the replies to queries that don’t even answer your questions as well ...

Avoid online store. Even if you follow their advertised return policy, they still won’t process refund 3 weeks after receipting return and acknowledging refund is due. This is illegal. You can’t contact them by phone nor email. Avoid online store.

Just received my t-shirt back apparently was to cottonon was stained this company is very deceitful, as from these photos you can see they are in perfect condition and tag still attached and obviously have not been worn at all, best you by elsewhere, this company is very greedy