Reviewer Photos & Videos
Washed a T-shirt once and it shrunk. Returned it to the store and their response was all our items shrink
Don't refund when you send back through online returns.
Out of control customer service. Dont refund products. don't follow up emails. Everything is auto generated. Absolute rubbish service. I've followed up so many times and am now frustrated. Ordering online is like throwing money in the bin.
Literally the absolute worst customer service in Australian retail
Have waited almost 2 months for my refund to be processed after chasing up their customer service via live chat and email with nothing but lousy excuses about a backlog at their depot bla bla bla. Well finally last week someone got back to me stating that my refund has been processed. B.S!! I paid through PayPal so it would have been in my account straight away if it has and offcourse no follow up email has been received. I filed a dispute with PayPal which I should’ve done weeks ago I guess. They have been given a couple of weeks to respond to...the claim and they still haven’t which only proves how lousy their service is, not to mention dodgy and unprofessional. I will never ever buy anything from them again. What a crappy company to deal with and their product quality certainly doesn’t justify the price tag even on sale. Judging by all the negative reviews here they need to be reported to fair trading for various breaches of service.
Would give no stars. It is now going on for two months since cotton on received my return. I returned my order the day after receiving the goods. Repeated requests have fallen on deaf ears with a laughable sorry its taking song here's 10 dollars to spend...as if! Now not even answering. And let's talk about the return itself. The quality has gone down immensely. Sizing has changed and goods were just awful, scratchy fabric and poor quality. If anyone else is having trouble getting their money back contact consumer affairs. I have. Worst company. Do not spend your money here
Terrible response given from online customer support
Tried to return items that didnt fit. After a month they sent them back to me. No explanation. I tried to get help on the app Not helpful at all. Ridiculous explanation telling me I should go into a store and try something on before I order it online and the sizing can vary. I asked fir a store credit then instead of a refund. Nothing they could do. What’s the point of doing online shopping if I can’t return items they don’t fit??
- Cotton On Online Store
Horrible Return services
Took 2 months and no money returned back yet. The jacket is supposed to be size M but in fact very big like size XL. Unbelievable how they get it wrong. There's no return confirmation or selection to make sure what item is returned for what reason. The process is so flimsy based so much on a chain technology by Auspost, risking a lot of things can go wrong and human errors. I feel horrible whether it would get back to them and I will get refund because I get no receipt. This is the first time I got to take a photo of what I return just in case ...because there are no other ways to know what's actually being returned in the box. Customer service chats are bad, inexperienced and not sensitive or compassionate. Auspost took 1 month to post it back. They (CottonOn) is taking another month and I still haven't got money back. They do have great variety and cheap prices but I don't want a horrible purchase experience again. No.
Soooooooo dismayed - Poor design - Poor quality
Purchased a pair of white jeans online. They were TERRIBLE! The colour was a white/grey like it was washed in a load of dirty water. The jeans were soooo thick and heavy, heavy, too heavy. The waist was up around my mid rib cage but the waist was too small. They were a mess. Sent them back after a very difficult search to actually find out how. Now waiting for refund. Its four weeks now.
Terrible returns /refunds online service
I bought a lot throughout the lockdown and sent back about $80 worth of returns -didn’t receive the proper amount back ,had to chase and chase and be given these repetitive replies .Buyer beware- do not buy online if u think u may return anything by post -it’s not like The Iconic where u get the money back straight away,there’s email after email regarding the money(just pay it !)
and if u r lucky u may finally get an email saying it was processed from paypal ,along with the replies to queries that don’t even answer your questions as well ...
Don’t buy cotton on online - online returns will never see your money again!!!
Avoid online store. Even if you follow their advertised return policy, they still won’t process refund 3 weeks after receipting return and acknowledging refund is due. This is illegal. You can’t contact them by phone nor email. Avoid online store.
Just received my t-shirt back apparently was to cottonon was stained this company is very deceitful, as from these photos you can see they are in perfect condition and tag still attached and obviously have not been worn at all, best you by elsewhere, this company is very greedy
Questions & Answers
Still haven't received the tracking number after purchase it and been almost 3 weeks now , very disappointed!!!!!!
Online shopping with Cotton On is ok if u choose to pick up in shop. I am still wondering why Cotton On is still using country’s worst shipping company - Courier xxxxxx!
The driver never came to your home for delivery but they did update their online status as “attempt to deliver but not at home”! Also they said they left the card for me but they did not ! What a ridiculous service!!! I did give instruction to leave my order at my front door but they took my order back to their warehouse ‘
I am so frustrated to have Courier pls to deliver my order as I had few horrible experiences with them. This time, again, I really don’t know how long can I take my order back or it would never come ?
Cotton On Admin/Customer device: Please take all your customers review seriously and consider to change your courier partnership to boost your competitiveness !
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|Category||Online Shops and Clothing Shops & Brands||Physical Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$60.00|
|Mens / Womens Clothing||Mens and Womens||Mens and Womens|
|Labels Sold||Own Label||Own Label|
|Buy Now, Pay Later Options||AfterPay||AfterPay|
|Clothing Type||Activewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear||Activewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear|
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