Reviewer Photos & Videos
Washed a T-shirt once and it shrunk. Returned it to the store and their response was all our items shrink
Literally the absolute worst customer service in Australian retail
Have waited almost 2 months for my refund to be processed after chasing up their customer service via live chat and email with nothing but lousy excuses about a backlog at their depot bla bla bla. Well finally last week someone got back to me stating that my refund has been processed. B.S!! I paid through PayPal so it would have been in my account straight away if it has and offcourse no follow up email has been received. I filed a dispute with PayPal which I should’ve done weeks ago I guess. They have been given a couple of weeks to respond to...the claim and they still haven’t which only proves how lousy their service is, not to mention dodgy and unprofessional. I will never ever buy anything from them again. What a crappy company to deal with and their product quality certainly doesn’t justify the price tag even on sale. Judging by all the negative reviews here they need to be reported to fair trading for various breaches of service.
Terrible quality products
I bought 2 pants from cotton on online shop. The pants start to unravel after 2 months of use. Paid 39.95 for each.
Would give no stars. It is now going on for two months since cotton on received my return. I returned my order the day after receiving the goods. Repeated requests have fallen on deaf ears with a laughable sorry its taking song here's 10 dollars to spend...as if! Now not even answering. And let's talk about the return itself. The quality has gone down immensely. Sizing has changed and goods were just awful, scratchy fabric and poor quality. If anyone else is having trouble getting their money back contact consumer affairs. I have. Worst company. Do not spend your money here
Terrible returns service
Cotton on has closed off their phone lines and referred to online help for assistance. The live chat is absolutely hopeless and I am constantly repeating myself, transferred to multiple online consultants with chats then getting hung up on. The online chat system is useless and you don’t get any help.
6 weeks since my return item has been delivered back to Cotton On and no responses! Will never purchase again.
online store sets users up to waste their time.
Impossible to contact anyone in person.
Chat system does not function well on a mobile phone.
Delivery drop down box is set to 'express' - which is only $2. Most customers, will say 'why not'. DON'T. Cotton on use Couriers please and they will not deliver your product. I have been waiting since the 12th of August for a delivery. IT's now the 17th of September. I have contacted Cotton On several times to figure out what was happening. The last time I contacted them, I asked for a refund, they said they can't give it because the package is ...
What happened oh cotton on!
I’m not sure what’s happened but Cotton On’s quality over the past few years has become absolute trash! Everything I buy now fluffs after one wash and looks hammered and becomes unwearable out of the house.
Material looses its shape, fades and always always fluffs from adults down to kids and baby clothes.
Cotton on was my go to store for everything. I have items still in good condition that I purchased 15 years ago. I’ve been shopping there for around 18 years and quality has deteriorated completely.
Such a shame because I love their style..., so simple. They have really nice looking pieces which sucks when the whole piece changes after a few wears. Also don’t be deceived some items look completely different on, a lot of the time the way the model is standing and posing online shows it a certain way but on the sleeves would be way too short or the crotch a lot lower then what’s showing. I spent over $300 in one order to find that I literally hate 95% of that order.
Cheap expensive clothing
Clothing is not worth the price . Sick of dresses that shrink in the wash and thin material. I hate being pressured into buying the $2 tissues. The change rooms in all cotton on stores are disgusting. Covered in clothes tags and dust
Disposable trash rags
Sweat shop quality products, should be called disposable fasion; washed a few times it loses all quality, gets lint balls or small holes on one shirt of mine, trash clothing. Their acid wash t shirts are a lie, they dont look anything like the photos on the website.
Online order - took 29 days to arrive
My online order took 29 days to arrive even though I paid extra for express and I live in inner Sydney.
I purchased new clothes for summer and now that it took a month to arrive 1/3 of summer is already over so it's kind of disappointing.
There dispatch time is claimed to be 1-3 days but it's actually 1-3 weeks and they use one of the worst courier companies in the country who wouldn't know left from right on a good day.
- Cotton On Online Store
Horrible Return services
Took 2 months and no money returned back yet. The jacket is supposed to be size M but in fact very big like size XL. Unbelievable how they get it wrong. There's no return confirmation or selection to make sure what item is returned for what reason. The process is so flimsy based so much on a chain technology by Auspost, risking a lot of things can go wrong and human errors. I feel horrible whether it would get back to them and I will get refund because I get no receipt. This is the first time I got to take a photo of what I return just in case ...because there are no other ways to know what's actually being returned in the box. Customer service chats are bad, inexperienced and not sensitive or compassionate. Auspost took 1 month to post it back. They (CottonOn) is taking another month and I still haven't got money back. They do have great variety and cheap prices but I don't want a horrible purchase experience again. No.
Soooooooo dismayed - Poor design - Poor quality
Purchased a pair of white jeans online. They were TERRIBLE! The colour was a white/grey like it was washed in a load of dirty water. The jeans were soooo thick and heavy, heavy, too heavy. The waist was up around my mid rib cage but the waist was too small. They were a mess. Sent them back after a very difficult search to actually find out how. Now waiting for refund. Its four weeks now.
I ordered a bunch of stuff 5 weeks ago. It took 1 week to be dispatched another week to get here. When I finally got it I decided to return it. I used their shipping returns and it did not move on the tracking for 3 weeks. I opened a dispute with Paypal as Cotton On refused to even reply to my emails. Lone behold that they emailed me back saying I would be receiving a refund yet it is nowhere to be seen. So disappointing, hire more staff if you can't handle the volumes of online orders.
Just received my t-shirt back apparently was to cottonon was stained this company is very deceitful, as from these photos you can see they are in perfect condition and tag still attached and obviously have not been worn at all, best you by elsewhere, this company is very greedy
The new 3/4 “Capri” leggings
I love cotton ons leggings but I bought 2 of these “capri” leggings which are 3/4 long and they are completely see through and I need these leggings for a outing this week. I’m really disappointed.
Questions & Answers
Still haven't received the tracking number after purchase it and been almost 3 weeks now , very disappointed!!!!!!
Online shopping with Cotton On is ok if u choose to pick up in shop. I am still wondering why Cotton On is still using country’s worst shipping company - Courier xxxxxx!
The driver never came to your home for delivery but they did update their online status as “attempt to deliver but not at home”! Also they said they left the card for me but they did not ! What a ridiculous service!!! I did give instruction to leave my order at my front door but they took my order back to their warehouse ‘
I am so frustrated to have Courier pls to deliver my order as I had few horrible experiences with them. This time, again, I really don’t know how long can I take my order back or it would never come ?
Cotton On Admin/Customer device: Please take all your customers review seriously and consider to change your courier partnership to boost your competitiveness !
No extend sizes available in the store. If I found one, you are lucky. That probably is the only one in Aus. Why are they producing it? Save for themselves to wear, not for sale?
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|Category||Online Shops and Clothing Shops & Brands||Physical Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$60.00|
|Mens / Womens Clothing||Mens and Womens||Mens and Womens|
|Labels Sold||Own Label||Own Label|
|Buy Now, Pay Later Options||AfterPay||AfterPay|
|Clothing Type||Activewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear||Activewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear|
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