Reviewer Photos & Videos
Been ordering my product since Sep I haven’t received the product at all it been over 3-4 weeks and filing a dispute against them hasn’t helped at all none of customer service will bother helping my enquire whereabouts my parcel has been and it Unfair it over like $153 and conversation is been copy and paste worth of stuff and making excuse… and the false tracking code with courier please with someone else old register code not mine! It make me mad that I have never had any trouble and experience from them before it disappoint me so much, and concern if the parcel are accurate and correct.I have no patience to provide my answers from them without no support and dispute from them at all!
The reviewer stated that an incentive was offered for this review
- Cotton On Online Store
Took very long time to deliver
I place order last two weeks not even process. I just imagine when will it come. This will be my first and last experience purchase online with cotton on.
Great products but very wasteful
Cotton On products have a great range of style and sizes that are affordable and appealing. I’m petite and their smaller sizes and range are a great fit.
Due to lockdown, I recently made a large purchase through the online store. When I received them, the products themselves looked great, but I was disappointed by the amount of waste. Each item came individually packaged with a plastic bag and each underwear it’s own plastic hanger. Ok, a few of the plastic bags are made from 90% recycled plastic, which is something, but I don’t see the neces...sity. Additionally, soft plastics can only be recycled if it is taken to the appropriate REDcycle bins. I can’t imagine a lot of people would be bothered or live close to these bins. The company’s attempt of trying to be environmentally conscious is counterintuitive when they are contributing to more waste with the plastic hangers, which are not recyclable, and again, not necessary. This is really concerning to me, because I can’t imagine how much waste each retail store is creating when the clothing is shipped like this to them from the manufacturers and warehouses. I would have preferred it if they just packaged all my items as is in the cardboard box that they came in anyway. Cotton On has a long way to go in reducing their environmental impact.
- Cotton On Online Store
So many sale items so little time..
Everytime I go into a shopping centre without fail I walk into a Cotton On store. I like the variety of clothing they have & always seem to find something I like.
Unfortunately with the current state of the world, you just can't walk into a retail store anymore & now online shopping is the new norm so I decided to check out Cotton On online.
And I truly did not expect that i'd be spending close to an hour goin' thru their wide selection of clothing & buying numerous items as I was lucky enough to visit the site during a big sale. Their online...
This is so easy to navigate and fast shipping
It was so easy to navigate the website and the subheading under topics made it easy to find products. The product quality is amazing and would definitely buy from here in the future
Cotton on is a staple
Cotton on is an easy-to-navigate website, with an easy menu in order to find everything one could need. There range is great, due to being able to access a number of the cotton on brands from one website. The quality of the products is great. It is exactly what you would expect for the price and all products look exactly like the picture
Pretty good for the price
Always friendly when I walk in. The products are good for the price and I always find a couple of good items when I go into store. The curve range is good, I just wish there was more of it!
Worst experience ever
First, The packaging was damaged as it was already cut opened.
They charge extra for express post but the delivery arrived after 10 days.
Yeh nah not good
I payed EXTRA for express delivery. Didn’t come for 4 days at first + 2 weeks! Easy 2 order but..
my kids love it
This is a great store my kids love it! A variety of things, cheap prices, good discounts. Very nice and helpful customer support if you need to return something back.
The quality of the clothes are really bad
Many items i have gotten from cotton on the colour always comes, two pairs of swimmers i won i have had the colour has bled or completely come out same with many tops i have owned.
Fleece lined leggings
Love, love, love these! I am a Personal Trainer working outdoors, early mornings and evenings. Yesterday, it was 7 degrees and I was frozen by the time I'd finished my session at 7am, even though I was wearing 2 pairs of normal leggings. Went and bought 2 pairs of your fleece lined leggings, wore them last night and this morning - and wasn't cold at all. Would definitely recommend and will buy more in different colours .
Garbage Thongs, Difficult Sandals, Order Mix Ups, and Where The Hell Do I Leave a Review?
I've only made two online orders with the Cotton:On website and both times my order was incomplete. The first time an item was simply missing, the second time it had been replaced with something I never even looked at. Oddly enough, both times the missing item was a Flow Writer pen. The item they sent instead in the second order was nail polish. When you look at the Returns and Exchanges information online it has a section about extra items being delivered, so apparently it's a common problem they can't seem to fix. Luckily, when I went to the ...Typo store to exchange it in Geelong I didn't have any issues. I have shopped in-store at Geelong's Typo three times and the staff in that store always seem to be in good moods, or are at least helpful. My second order (which arrived about four days ago) also included Sporty Stormy Thongs, which promptly tore within the first fifteen minutes I wore them. I was at the beach and apparently they aren't meant to get wet because in no time at all the fabric attached to the thong ripped on both shoes. I wasn't trying to walk through the water with them on or on loose sand while soaking wet, they just got wet from a wave lapping on shore. They felt good when I wore them, it wasn't a wrong size issue. I've had plenty of other fabric thongs throughout life (I can't wear plastic ones, I get blisters) and they all made it at least a year of regular use before breaking or fraying. I know these thongs were only $15, but I've had similarly priced ones that were better. This is shockingly poor craftsmanship. That order also included some Kim Combat sandals, which have two buckle locations. I didn't think about it at the time of ordering but once I went to put them on I realized it was very difficult to get them buckled as the buckles are on the very outer edge of the sandal, making it hard to reach. The holes are also very small, making it even more difficult. Once I have the shoes on they are comfortable, but it's an ordeal. Happily, the swimsuit I ordered has been great so there seems to be at least one clothing/fabric item that works as desired. I have seen a lot of other reviews on here and other places with people complaining about clothing products though. Sadly I didn't look online for reviews before using Cotton:On, otherwise I may have avoided some of the purchases I made. I will say that my shipping/delivery experience has not been terrible like a lot of other reviews. My two orders each arrived within 5 business days of purchase and the package was in good shape, only missing one item each instead of half the order like some others.
Awful customer service
Norwood store. Returned product purchased with gift card. Had receipt etc. First told couldn't get a refund and had to purchase something today. Finally said could only refund to gift card and had none in stock so I would have to come back to store on another day. I insisted on refund for click and collect item was picking up. When realised I was serious about walking away they finally managed to do a cash refund and I repurchased click and collect item on credit card. Very unpleasant shopping experience. Wont be returning.
Everything in the order was perfect! Loved everything, I will definitely be buying from Cotton On again. Thank you Cotton On!
Questions & Answers
Still haven't received the tracking number after purchase it and been almost 3 weeks now , very disappointed!!!!!!
Online shopping with Cotton On is ok if u choose to pick up in shop. I am still wondering why Cotton On is still using country’s worst shipping company - Courier xxxxxx!
The driver never came to your home for delivery but they did update their online status as “attempt to deliver but not at home”! Also they said they left the card for me but they did not ! What a ridiculous service!!! I did give instruction to leave my order at my front door but they took my order back to their warehouse ‘
I am so frustrated to have Courier pls to deliver my order as I had few horrible experiences with them. This time, again, I really don’t know how long can I take my order back or it would never come ?
Cotton On Admin/Customer device: Please take all your customers review seriously and consider to change your courier partnership to boost your competitiveness !
No extend sizes available in the store. If I found one, you are lucky. That probably is the only one in Aus. Why are they producing it? Save for themselves to wear, not for sale?
Get an answer from our members
|Category||Online Shops and Clothing Shops & Brands||Physical Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$60.00|
|Mens / Womens Clothing||Mens and Womens||Mens and Womens|
|Labels Sold||Own Label||Own Label|
|Buy Now, Pay Later Options||AfterPay||AfterPay|
|Clothing Type||Activewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear||Activewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear|
Other Clothing Shops & Brands
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.