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Cotton On

Cotton On

Online Store, Retail Stores (See All)
2.1 from 537 reviews · View Statistics
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Reviews

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Abby
AbbySydney, NSW

Not worth the purchase

published

Bought a black, brown and khaki Comfort Knit Mid Length Bike Short worn a few times unfortunately to find ALL my tights knit fall apart literally at the seams comfy but what a shame, would not recommend the money nor the quality. Threw them out cause the store could and would not give me a refund.

Product Quality
1/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Store LocationOnline
Sizing True to size
Product Appearance As advertised
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Frzopova
FrzopovaSydney, NSW
  • 7 reviews
  • 1 like

Happy customer

published

I have ordered three times in past few months both baby clothes and 6 year olds clothes. Navigating online store was easy, decent selection, slightly higher prices but it meets the quality of products and delivery was fast, inside a working week within Sydney metro during lockdown. Only complaint would be bad quality Goonies Boys Shirt, seems to be original merch, but the cotton pattern has twisted in the torso section, in comparison with Spiderman Black glow in the dark shirt which is superb quality.

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Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Joa
JoaSydney, NSW
  • 2 reviews
  • 2 likes

Delayed service

published

Been ordering my product since Sep I haven’t received the product at all it been over 3-4 weeks and filing a dispute against them hasn’t helped at all none of customer service will bother helping my enquire whereabouts my parcel has been and it Unfair it over like $153 and conversation is been copy and paste worth of stuff and making excuse… and the false tracking code with courier please with someone else old register code not mine! It make me mad that I have never had any trouble and experience from them before it disappoint me so much, and concern if the parcel are accurate and correct.I have no patience to provide my answers from them without no support and dispute from them at all!

Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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The reviewer stated that an incentive was offered for this review

Mar c.
Mar c.Metropolitan Adelaide, SA
  • 2 reviews

Took very long time to deliver

published

I place order last two weeks not even process. I just imagine when will it come. This will be my first and last experience purchase online with cotton on.

Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Worst experience ever

published

First, The packaging was damaged as it was already cut opened.
They charge extra for express post but the delivery arrived after 10 days.

Product Quality
4/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Yeh nah not good

published

I payed EXTRA for express delivery. Didn’t come for 4 days at first + 2 weeks! Easy 2 order but..

Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Kate
KateSydney, NSW
  • 3 reviews
  • 1 like

No reply at all

published

I sent more than 10 emails to CottonOn but no reply at all. They just ignored my emails. I did not receive my parcel. The customer service team just handballing.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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So easy, so reliable!

published

Always love going online for one thing and checking out with many. It's estimate delivery is accurate, well packaged and great sizes and variety of choice. One of my fave places to shop!

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Unhappy Customer
Unhappy CustomerGreater Melbourne (Outer), VIC

Utterly Disgusting Online service!

published

Disgusting service at the moment! I have never had issues in the past, but recently I have had my money taken from my credit card, but zero acknowledgment that my order has been received.
I have tried to confirm what is happening for 3WEEKS via email, messenger, instore and phoning their help line with zero response.
Covid or no Covid, this is absolutely unacceptable. My money has been taken without an order being processed, or at the very least, with them failing to advise me otherwise in this 3week period!

Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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mny
mny
  • 5 reviews
  • 1 like

Perfect loungwear

published

Took about a week to receive the clothing and love everything I got. All pieces were as advertised and will buy more in the future. Just wait for a sale and it's worth it

Product Quality
4/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Olivia
Olivia
  • 4 reviews

Love love love

published

The stores are well lated out and easy to navigate making it simple to find what you need. Cotton on is working on their size inclusivity which is great fr everyone. The quality of the products is made to last at an affordable price :)

Product Quality
4/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Store LocationPenrith
Sizing True to size
Product Appearance As advertised
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Jess
JessMetropolitan Adelaide, SA
  • 21 reviews
  • 6 likes

Arrived in good time and packaged well

published

I had a couple children's birthday coming up and look at the Cotton On online store to see what they had. I found the website easy to navigate. They had some great sales on at the time. I took the opportunity to buy some personalised items and spending over $60 gave free shipping. I received the items a week later, they were packaged well which I was pleased with given I had purchased breakables. I wouldn't have paid full price the the items but with the sale price I can't complain! I would shop online with them again

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Kimg
KimgGeelong
  • 2 reviews

Fabric is terrible - don’t bother!

published

I bought two of the women’s hoodies. I knew it was very poor quality when it was only to be hand washed...who hand washes hoodies?!! Both hoodies have shrunk in the arms and torso quite considerably. I’m glad I got them on sale as they are certainly not worth the $40 they retail for. Very cheap and nasty quality

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationGeelong
Sizing True to size
Product Appearance As advertised
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Knockout
KnockoutSouth East Queensland, QLD
  • 4 reviews

Click and collect is super easy

published

Hadn't used their click and collect before - but got a voucher and noticed it can be used online. Online seems to have some HEAVILY discounted stuff compared to instore; I've ordered twice now and click-and-collected to the store near my work.

Only downside is that it takes a few days to prepare; the stock mustn't come off the shelves, must come from their central distribution warehouse with their next stock shipment or some-such.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Questions & Answers

Rattana C.
Rattana C.asked
Cotton On Online Store

Still haven't received the tracking number after purchase it and been almost 3 weeks now , very disappointed!!!!!!

No answers
Christine
Christineasked
Cotton On Online Store

Online shopping with Cotton On is ok if u choose to pick up in shop. I am still wondering why Cotton On is still using country’s worst shipping company - Courier xxxxxx!

The driver never came to your home for delivery but they did update their online status as “attempt to deliver but not at home”! Also they said they left the card for me but they did not ! What a ridiculous service!!! I did give instruction to leave my order at my front door but they took my order back to their warehouse ‘

I am so frustrated to have Courier pls to deliver my order as I had few horrible experiences with them. This time, again, I really don’t know how long can I take my order back or it would never come ?

Cotton On Admin/Customer device: Please take all your customers review seriously and consider to change your courier partnership to boost your competitiveness !

No answers
Kate
Kateasked
Cotton On

No extend sizes available in the store. If I found one, you are lucky. That probably is the only one in Aus. Why are they producing it? Save for themselves to wear, not for sale?

No answers
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Cotton On

Details

Compare both Cotton On
CategoryOnline Shops and Clothing Shops & BrandsPhysical Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $60.00
Mens / Womens ClothingMens and WomensMens and Womens
Labels Sold Own LabelOwn Label
Buy Now, Pay Later OptionsAfterPayAfterPay
Clothing TypeActivewear, Children, General / Everyday, Pyjamas / Sleepwear and SwimwearActivewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear
Compare both Cotton On
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