1 photo
Cotton On

Cotton On

Online Store, Retail Stores (See All)
2.1 from 538 reviews · View Statistics
See the Best Clothing Shops & Brands in 2022 as rated by Australians on ProductReview.com.au.
Brand Manager for Cotton On? Register now and take advantage of ProductReview's Brand Management Platform!

Reviews

Previous
Clear all
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
Maggie
MaggieMelbourne
  • 5 reviews
  • 4 likes

Products not as good anymore

published

I used to buy a lot from Cotton on a few years ago but their range has changed and they don't stock anything like I used to get. eg t-shirts don't have the variety of logos etc. and the sizing is all big and baggy. What used to be Adele trackpant is limited if at all. No more nice cargo pants and the longer style silky t-shirt has been replaced by the 'Kris' which hasn't got the longer back. It's all rubbish. I used to spend a lot of money in Cotton on but they've gone downhill badly. Maybe since COVID not getting the range from China? Won't be buying there again as I'm not a teenager and it looks like that's all they're catering for now.

Product Quality
2/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Abby
AbbySydney, NSW

Not worth the purchase

published

Bought a black, brown and khaki Comfort Knit Mid Length Bike Short worn a few times unfortunately to find ALL my tights knit fall apart literally at the seams comfy but what a shame, would not recommend the money nor the quality. Threw them out cause the store could and would not give me a refund.

Product Quality
1/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Store LocationOnline
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Frzopova
FrzopovaSydney, NSW
  • 7 reviews
  • 1 like

Happy customer

published

I have ordered three times in past few months both baby clothes and 6 year olds clothes. Navigating online store was easy, decent selection, slightly higher prices but it meets the quality of products and delivery was fast, inside a working week within Sydney metro during lockdown. Only complaint would be bad quality Goonies Boys Shirt, seems to be original merch, but the cotton pattern has twisted in the torso section, in comparison with Spiderman Black glow in the dark shirt which is superb quality.

  • Thumbnail
  • Thumbnail
Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Mar c.
Mar c.Metropolitan Adelaide, SA
  • 2 reviews

Took very long time to deliver

published

I place order last two weeks not even process. I just imagine when will it come. This will be my first and last experience purchase online with cotton on.

Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Clothing Shops & Brands

Find out how Cotton On compares to other Clothing Shops & Brands

Know better, choose better.

Compare all
Simon_79
Simon_79South East Queensland, QLD
  • 2 reviews

Course it's tiny. For kids.

published

Piece-a-crap mask too small.. Course won't do a refund considering its been on ma mug... scam of the century.

Product Quality
5/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Store LocationQueen Street Mall Brisbane
Sizing Very small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Worst experience ever

published

First, The packaging was damaged as it was already cut opened.
They charge extra for express post but the delivery arrived after 10 days.

Product Quality
4/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Yeh nah not good

published

I payed EXTRA for express delivery. Didn’t come for 4 days at first + 2 weeks! Easy 2 order but..

Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Kate
KateSydney, NSW
  • 3 reviews
  • 1 like

No reply at all

published

I sent more than 10 emails to CottonOn but no reply at all. They just ignored my emails. I did not receive my parcel. The customer service team just handballing.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

So easy, so reliable!

published

Always love going online for one thing and checking out with many. It's estimate delivery is accurate, well packaged and great sizes and variety of choice. One of my fave places to shop!

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Clothing Shops & Brands

Find out how Cotton On compares to other Clothing Shops & Brands

Know better, choose better.

Compare all
Unhappy Customer
Unhappy CustomerGreater Melbourne (Outer), VIC

Utterly Disgusting Online service!

published

Disgusting service at the moment! I have never had issues in the past, but recently I have had my money taken from my credit card, but zero acknowledgment that my order has been received.
I have tried to confirm what is happening for 3WEEKS via email, messenger, instore and phoning their help line with zero response.
Covid or no Covid, this is absolutely unacceptable. My money has been taken without an order being processed, or at the very least, with them failing to advise me otherwise in this 3week period!

Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
mny
mny
  • 5 reviews
  • 1 like

Perfect loungwear

published

Took about a week to receive the clothing and love everything I got. All pieces were as advertised and will buy more in the future. Just wait for a sale and it's worth it

Product Quality
4/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
bennettmaddy73
bennettmaddy73
  • 3 reviews
  • 1 like

Express shipping makes NO DIFFERENCE

published

I payed extra for express shipping and still did not arrive till the following week. I ordered on a Monday, and it was supposed to take 2-3 business days, but instead took 6 business days. Extremely disappointed.

Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Clothing Shops & Brands

Find out how Cotton On compares to other Clothing Shops & Brands

Know better, choose better.

Compare all
Olivia
Olivia
  • 4 reviews

Love love love

published

The stores are well lated out and easy to navigate making it simple to find what you need. Cotton on is working on their size inclusivity which is great fr everyone. The quality of the products is made to last at an affordable price :)

Product Quality
4/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Store LocationPenrith
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Jess
JessMetropolitan Adelaide, SA
  • 21 reviews
  • 6 likes

Arrived in good time and packaged well

published

I had a couple children's birthday coming up and look at the Cotton On online store to see what they had. I found the website easy to navigate. They had some great sales on at the time. I took the opportunity to buy some personalised items and spending over $60 gave free shipping. I received the items a week later, they were packaged well which I was pleased with given I had purchased breakables. I wouldn't have paid full price the the items but with the sale price I can't complain! I would shop online with them again

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Kimg
KimgGeelong
  • 2 reviews

Fabric is terrible - don’t bother!

published

I bought two of the women’s hoodies. I knew it was very poor quality when it was only to be hand washed...who hand washes hoodies?!! Both hoodies have shrunk in the arms and torso quite considerably. I’m glad I got them on sale as they are certainly not worth the $40 they retail for. Very cheap and nasty quality

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationGeelong
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Questions & Answers

Rattana C.
Rattana C.asked
Cotton On Online Store

Still haven't received the tracking number after purchase it and been almost 3 weeks now , very disappointed!!!!!!

No answers
Christine
Christineasked
Cotton On Online Store

Online shopping with Cotton On is ok if u choose to pick up in shop. I am still wondering why Cotton On is still using country’s worst shipping company - Courier xxxxxx!

The driver never came to your home for delivery but they did update their online status as “attempt to deliver but not at home”! Also they said they left the card for me but they did not ! What a ridiculous service!!! I did give instruction to leave my order at my front door but they took my order back to their warehouse ‘

I am so frustrated to have Courier pls to deliver my order as I had few horrible experiences with them. This time, again, I really don’t know how long can I take my order back or it would never come ?

Cotton On Admin/Customer device: Please take all your customers review seriously and consider to change your courier partnership to boost your competitiveness !

No answers
Kate
Kateasked
Cotton On

No extend sizes available in the store. If I found one, you are lucky. That probably is the only one in Aus. Why are they producing it? Save for themselves to wear, not for sale?

No answers
See all Cotton On questions

Get an answer from our members

Cotton On

Details

Compare both Cotton On
CategoryOnline Shops and Clothing Shops & BrandsPhysical Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $60.00
Mens / Womens ClothingMens and WomensMens and Womens
Labels Sold Own LabelOwn Label
Buy Now, Pay Later OptionsAfterPayAfterPay
Clothing TypeActivewear, Children, General / Everyday, Pyjamas / Sleepwear and SwimwearActivewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear
Compare both Cotton On
Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.