1 photo
Cotton On

Cotton On (page 3 of 18)

Online Store, Retail Stores
2.3 from 430 reviews · View Statistics
See the Best Clothing Shops & Brands in 2021 as rated by Australians on ProductReview.com.au.
Brand Manager for Cotton On? Register now and take advantage of ProductReview's Brand Management Platform!

Reviews

Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Gagingi
GagingiSouth East Queensland, QLD
  • 14 reviews
  • 7 likes

Cotton on Kids - Carindale - A+++

published
Kim
KimGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Received a faulty item and still waiting for my refund 3 months later

published
Nhan Huynh
Nhan Huynh
  • 7 reviews
  • 1 like

Horrible Return services

published
Clothing Shops & Brands

Find out how Cotton On compares to other Clothing Shops & Brands

Know better, choose better.

Compare all

Soooooooo dismayed - Poor design - Poor quality

published

Purchased a pair of white jeans online. They were TERRIBLE! The colour was a white/grey like it was washed in a load of dirty water. The jeans were soooo thick and heavy, heavy, too heavy. The waist was up around my mid rib cage but the waist was too small. They were a mess. Sent them back after a very difficult search to actually find out how. Now waiting for refund. Its four weeks now.

Jen_Mortimer
Jen_Mortimer

Received refund six weeks later

tommy
tommyadelaide
  • 2 reviews
  • 1 like

Terrible customer service, lying to us

published

My girlfriend and I ordered from cotton on over a month ago, spent $100+ And haven’t heart anything after sending emails and calling trying to find out where the order is. We have got one short sentence reply but have sent in more than 7 enquires and tried calling multiple times. Such a waste of time and money and the customer service and accountability are disgusting. Unacceptable

Chloe
Chloe
  • 3 reviews
  • 3 likes

You’ve officially lost a loyal customer

published
Umesh K.
Umesh K.Sydney, NSW
  • 2 reviews

Never Buy Online

published

Worst service, may be the parcel from Antartica will arrive sooner than this service. And they take extra as express delivery what a ripper. Never buy from them. Try customer service and you will know how useless they are ,when they cant solve issue with thier courier then why in this earth they are there as customer service.
#WARNING#DONOTBUYFROMCOTTONON#

B.Rai
B.RaiGreater Melbourne (Metropolitan), VIC

Extremely unreliable

published

I had ordered some items of clothing from Cotton on online on 17th August 2020. I paid extra amount for express delivery which I was supposed to receive within 3 days. After waiting for more than 2 weeks , I did not receive any update.

After multiple follow ups , I now receive an email on 11sept stating that my parcel has been delivered. I revived no email on my parcel getting dispatched , no email regarding the tracking details , no information about delivery date and now they have the nerve to say that my parcel has been delivered. I have been trying to get a refund but have not been able to get to them.

Extremely unreliable and unprofessional. Please do not use their online service .

Numair kagzi
Numair kagziGreater Melbourne (Inner), VIC
  • 2 reviews
  • 2 likes

Possibly my worst online shopping experience

published

I have been shocked that one of Australia’s most successful international retail brands has a customer care / courier delivery system that is so inefficient.

Like numerous other reviews on this website , my order was shipped without a tracking number . The order was delivered to the wrong address. I have sent 12 emails to their courier team and cotton on customer care (with pictures of my front door as proof of where I live) , without being able to able to find a resolution.

I keep getting hand balled between their customer care and their courier company .

Clothing Shops & Brands

Find out how Cotton On compares to other Clothing Shops & Brands

Know better, choose better.

Compare all
Kate
KateSydney, NSW
  • 3 reviews
  • 1 like

No reply at all

published

I sent more than 10 emails to CottonOn but no reply at all. They just ignored my emails. I did not receive my parcel. The customer service team just handballing.

ian
ian
  • 2 reviews
  • 4 likes

Hopeless online shopping experience

published

Cotton:on failed to send the tracking number. Finally retrieved it from the chat line. Their courier delivery has been a shambles. I paid the premium fee for express delivery - 2 days after the due date the package now appears to have done a U-turn in Sydney and is heading back to a depot in Geelong. If you are thinking of shopping online - try another brand.

Appalling Management and Customer Service. One star for answering the phone, zero stars could not be given.

published
Rick
RickSydney, NSW
  • 6 reviews

Track pants for men

published

The mens clothes supplied were marked large but the were small so I gave them to the kids ordered a second set the clothes turned and they had a couple of hole's in them.
I then contacted customer service, no joy it was a voice message, I the tried on line, it was like watching paint dry as they must have been taking numerous chats at the same time.
So here I am leaving feed back give them a miss there customer service leaves a lot to be desired.

Deanna S.
Deanna S.South East Queensland, QLD
  • 2 reviews

False advertising

published

Went to place a online order tonight 25/8/2020 from the sale womens activewear and selected 2 tights advertised as $20 each and one crop top advertised as $10 each however when they went into the cart they came up with very different prices.....tights $39.99 and the crop top $20. When i went onto live chat she said they were having technical issues and to purchase them give them the order number and they will refund...
Like why should i have to do that???
False advertising is what it is Cotton On

Lauren
Lauren
  • 3 reviews
  • 3 likes

Lost parcel and no help received

published

I placed a small order back in June with express shipping. The shipping and distribution has understandably been delayed due to covid. However their courier has lost my package. I’ve tried to contact Cotton On several times and no one has responded to me. I need additional details about the package to assist the courier with locating it. I would really appreciate some help following it up.

Clothing Shops & Brands

Find out how Cotton On compares to other Clothing Shops & Brands

Know better, choose better.

Compare all

So easy, so reliable!

published

Always love going online for one thing and checking out with many. It's estimate delivery is accurate, well packaged and great sizes and variety of choice. One of my fave places to shop!

Bonnie
BonnieSydney, NSW

Affordable and stylish

published

I'm a teacher and recently needed to stock up on some basics. Of course this basics shop turned into a super wardrobe overhaul. I ended up buying some long and short tees, crops, skirts, shorts, jeans, jumpers, sports tops and matching sets. I couldn't help myself and with their prices I could buy multiple colours and not worry about breaking the bank. Everything came well packaged and the sizing and quality was great, especially considering every item was $30 or under. 100% fave shop.

Ava Z.
Ava Z.Sydney, NSW
  • 5 reviews
  • 2 likes

one of my fav stores

published

I really like cotton on.
its one of my fav stores for sure.
I only buy in sales but thats the same for most other shops I go to.
being a perks member has its benefits for sure.
you are able to reivew ur recently bought products as they send you and email to click how many stars and write a review if wanted.
And on ur bday u get $10 off.
will continue to shop @ cotton on for years and years to come :)

Terrible customer service

published

My click and collect order was cancelled because i could not leave my suburb during a COVID-19 pandemic to pick it up!!! Appalling!!!! . Then customer service rep told me to re-purchase it online & get it delivered. I informed him that I cannot get my size online.
He's response "thanks for getting in touch.
I am sorry for any inconvenience caused"
Disgusting customer service. Would give a lower score if I could!!

Jayne M.
Jayne M.Illawarra, NSW
  • 4 reviews

Self Service, interrupting staff to confirm they didn’t have what I was wanting to buy

published

Walked into Cotton On first time in this store location. I was browsing for elastic cuff/waist cotton jogger style pants. I looked in the men’s section I looked around the store. I spent 15 mins sifting through the racks. I had to interrupt two staff members which neither approached or greeted me so far. I asked about the size and style of these particular pants to have confirmed that they were unavailable. Which was a shame because I really liked them. I would have purchased them regardless of the lack of service.

Serena
SerenaGreater Melbourne (Outer), VIC
  • 2 reviews
  • 2 likes

Sharing personal information to other customers

published
CHRIS
CHRIS
  • 8 reviews
  • 5 likes

At last, a genuine seller, good prices, good quality, good customer service!

published

Cotton on have an online store in ebay, they are great. Good prices, regular specials, in australia, great customer service, refunds handled stress free, and the items are great quality

Oscar G.
Oscar G.Greater Melbourne (Metropolitan), VIC
  • 2 reviews

Half order received

published

I brought two items and only received one. Online it states that they are not responsible of any lost item left outside your door but when your outside sitting in your car watching the delivery guy with leaving only one item that’s ... Never buying online with these guys again.

Tracey
TraceyGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 1 like

Terrible customer service and unethical company

published
Minds
MindsSydney, NSW

Terrible returns /refunds online service

published
Page 3 of 18

Questions & Answers

Christine
Christineasked
Cotton On Online Store

Online shopping with Cotton On is ok if u choose to pick up in shop. I am still wondering why Cotton On is still using country’s worst shipping company - Courier xxxxxx!

The driver never came to your home for delivery but they did update their online status as “attempt to deliver but not at home”! Also they said they left the card for me but they did not ! What a ridiculous service!!! I did give instruction to leave my order at my front door but they took my order back to their warehouse ‘

I am so frustrated to have Courier pls to deliver my order as I had few horrible experiences with them. This time, again, I really don’t know how long can I take my order back or it would never come ?

Cotton On Admin/Customer device: Please take all your customers review seriously and consider to change your courier partnership to boost your competitiveness !

No answers
Kate
Kateasked
Cotton On

No extend sizes available in the store. If I found one, you are lucky. That probably is the only one in Aus. Why are they producing it? Save for themselves to wear, not for sale?

No answers
Sasha Wells
Sasha Wellsasked
Cotton On

Can you return adhesive bras/stick on backless bras?

1 answer
Lilz
Lilz

Probably not if you’ve used it as it is unhygienic, although if it’s faulty then they must have a return policy.

See all Cotton On questions

Get an answer from our members

Cotton On

Details

Compare both Cotton On
CategoryOnline Shops and Clothing Shops & BrandsPhysical Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $60.00
Mens / Womens ClothingMens and WomensMens and Womens
Labels Sold Own LabelOwn Label
Buy Now, Pay Later OptionsAfterPayAfterPay
Clothing TypeActivewear, Children, General / Everyday, Pyjamas / Sleepwear and SwimwearActivewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear
Compare both Cotton On
Visit official website

Other Clothing Shops & Brands

Previous
Next
See all Clothing Shops & Brands

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.