Products not as good anymore
I used to buy a lot from Cotton on a few years ago but their range has changed and they don't stock anything like I used to get. eg t-shirts don't have the variety of logos etc. and the sizing is all big and baggy. What used to be Adele trackpant is limited if at all. No more nice cargo pants and the longer style silky t-shirt has been replaced by the 'Kris' which hasn't got the longer back. It's all rubbish. I used to spend a lot of money in Cotton on but they've gone downhill badly. Maybe since COVID not getting the range from China? Won't be buying there again as I'm not a teenager and it looks like that's all they're catering for now.
Do not order online from Ceres Life (Cotton On)
Terrible delivery time, even worse return time. Since my return was received, it is almost 4 weeks later and the refund has not been processed. I am advised it has been received, but please allow 7-14 days for our team to contact you ‘once warehouse staff have come across it’. No other retailer has such poor customer service even during the busiest of times. Completely unacceptable.
- Cotton On Online Store
Pretty perfect summer dress
I brought the Woven Essential Button Front Mini Dress in STELLA DAISY CALI yellow, It was a perfect fit and so so pretty. I loved it so much I brought one in powder blue. As I'm a little older I will wear it will tights.
Last month I ordered a journal online, I received an iPhone 6 case instead. This month I ordered 14 items, I'm missing 8 items from my order. I spoke to Yumna on chat, Yumna advised me she couldn't assist me for 24 hours because she was assisting 6 other people - why would you accept my chat request for assistance then? I spent nearly $300 on this order, I placed the order 3 days ago with express shipping - I'm not willing to wait for 24 hours just so they can contact someone to begin an investigation which could take however long. Would never order from the Cotton On Group online ever again, two issues within two months related back to warehousing issues is terrible. Stay away
An absolute muck around
I ordered several items and after they arrived I returned the items immediately on the 21/04 that didn't fit via the print out return postage slip. After close to 2 months of ordering items and waiting hours on the live chat (only for it to fail each time and return me to the back of the queue), emailing customer service, contacting the store and contacting them on messenger, my refund has finally begun the return process although this will take up to 5 business days to process. I was told by the store to keep trying the live chat, so this is ...what I did and finally had a response but was not told sorry for the muck around or anything instead I was told that this was just a mistake in their system. Not good enough. And after explaining how frustrated I was, they offered me free shipping for next time I make a purchase online. I WILL NEVER AGAIN. What an absolute joke.
2 weeks since returned items and still no refund!!!
It’s been 2 weeks since i returned the items that didn’t fit and I still haven’t got the refund. Cotton on customer service sends you millions of emails for you to review their items quality etc but they don’t consider reimbursing their clients a priority!!!!
Never got my money back from a return
I returned an item 2 weeks ago by shipping it back to cotton and I got an email saying it arrived. However I have still not got my money back after over 2 weeks. they just ignore my emails saying that they have a lot of questions to answer but it should not take over 2 weeks to answer mine. I am so annoyed that I basically paid for something I don’t even have.
Express shipping makes NO DIFFERENCE
I payed extra for express shipping and still did not arrive till the following week. I ordered on a Monday, and it was supposed to take 2-3 business days, but instead took 6 business days. Extremely disappointed.
tacky jeans and wring sizing
i ordered 6 items of clothing online and only three were actually tolerable, both pairs of jeans were made of cheap material and didn't even fit right even tho I ordered them in my size, the pink shirt ordered came to me in brown and the shorts were way to loose around my waist even tho i ordered them in a size too small. don't think i will be shopping there again anytime soon.
Worst quality clothes
I bought more then 300 aud from their store and quality cake really worst..can’t wear more than a day..started bubbling in just 1 hour after wearing.. think 100times before u shop with cotton on stores in Australia.
Great customer service but cheap products
This is a mixed review. Great on-line ordering and pick up in store. Fabulous range online as more products than in store. Always sent to store really quickly. Great Customer service also from Cranbourne Cotton On.
I do love the Adele trackpants but they seemed to run a bit large last season. Colours are fabulous. I Keep ordering them because love the fit when I finally worked out to buy a size smaller but these seem a bit short in the leg. Unfortunately they don't wash or wear that well and start to go baggy and saggy after a few washes...
Questions & Answers
Still haven't received the tracking number after purchase it and been almost 3 weeks now , very disappointed!!!!!!
Online shopping with Cotton On is ok if u choose to pick up in shop. I am still wondering why Cotton On is still using country’s worst shipping company - Courier xxxxxx!
The driver never came to your home for delivery but they did update their online status as “attempt to deliver but not at home”! Also they said they left the card for me but they did not ! What a ridiculous service!!! I did give instruction to leave my order at my front door but they took my order back to their warehouse ‘
I am so frustrated to have Courier pls to deliver my order as I had few horrible experiences with them. This time, again, I really don’t know how long can I take my order back or it would never come ?
Cotton On Admin/Customer device: Please take all your customers review seriously and consider to change your courier partnership to boost your competitiveness !
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|Category||Online Shops and Clothing Shops & Brands||Physical Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$60.00|
|Mens / Womens Clothing||Mens and Womens||Mens and Womens|
|Labels Sold||Own Label||Own Label|
|Buy Now, Pay Later Options||AfterPay||AfterPay|
|Clothing Type||Activewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear||Activewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear|
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