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Cotton On
2.3 from 433 reviews · View Statistics
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Reviews

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"couriers please" needs to go.

published

I ordered two packages one arrived today the other not here yet. The one I just received came as I was in the living room so I could see it being delivered. This man walked not even up the steps of my house and threw my package at my door. I understand it is just clothes but that is horrible... they also say my second package isn meant to arrive AND I PAY EXPRESS SHIPPING but when I search it on "couriers please" website its changed for in another 3 days. Seriously, update your customers on these things.

Product Quality
Incentivised Review No
Laura M.
Laura M.Southwest, VIC

Garbage Thongs, Difficult Sandals, Order Mix Ups, and Where The Hell Do I Leave a Review?

published
Product Quality
Shipping
Julieanne McQuillan
Julieanne McQuillan Sydney Surrounds, NSW

So disappointed

published

Hi all so I went in a week ago and bought some presents from my.son to give to me for Christmas. I bought a bag from there in within the first week of having it the bag broke. What do I do. Do I take it back an tell them or no point ? The bag cost me about $20 or so ?

Product Quality
Customer Service
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Eva
EvaMid North Coast, NSW

Wrong item

published

Ordered 2 jumpers and 2 packets of 2-pack BIYS TRUNKS, got 2 jumpers and only ONE packet of 2-pack GIRLS TRINKS. The local stores can’t help, customer service number is blocked because of COVID19, on 144 number in a queue which changes every minute and gets longer!!! Frustrating!!,

Product Quality
Incentivised Review No
Return Claim MadeNo

Perfect sizing, but terrible for the earth

published

The sizing and clothes themselves were perfect. The issue I had was with the amount of plastic used to wrap each individual item. Is Cotton On able to wrap several clothes in one singular piece of plastic before shipping it to the same address? It seemed unnecessary to create such a large amount of plastic rubbish for my one order :(

Product Quality
Shipping
mocca
mocca
  • 39 reviews
  • 12 likes

Improving

published

This company has ok, items at a reasonable price, quality is average, some of the sizing is wrong but overall products are good, but customer service needs more improvement, they should have free delivery for regular buyers would keep customers coming back.

Product Quality
Incentivised Review No
CaroUber H.
CaroUber H.Sydney, NSW
  • 3 reviews

PRICES TOO HIGH

published

I used to buy in Melbourne but now i moved to Sydney and it seems like is so expensive. Also you buy tshirts for $25 and one week later is $5. It seems like you just need to wait what's left but it also means the overcharge is insane.

Product Quality
Customer Service
Teresa Bartholomeusz
Teresa BartholomeuszGreater Melbourne (Metropolitan), VIC
  • 4 reviews

Great service

published

The clothing in this store are reasonable for their price. The quality is usually a bit under decent but it also depends on the item you are buying. I was satisfied with level of the store but I see improvement/

Product Quality
Customer Service
coffeeandclothes
coffeeandclothes
  • 2 reviews
  • 1 like

Decent prices but falls flat for body diversity

published
Product Quality
Shipping
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Delwyn
DelwynSydney, NSW
  • 4 reviews

Great if you can get it on sale

published

The quality of cotton on clothing is poor for the listed RRP, however, if you manage to get items on sale, great deal! e.g. $10 jeans, $3 tops, $5 shoes

Product Quality
Customer Service
Kat T.
Kat T.South East Queensland, QLD
  • 3 reviews
  • 3 likes

Charging customers for paper brown bags

published

This is just another money making venture your no better than the supermarkets etc
I thought you only had to pay for reusable plastic bags not a paper bag that fell apart by the time I got to the car less than 10 minutes. And yes I forgot my bags and yes I was willing to purchase a reusable bag but not a brown bag that is not reusable! Seriously cotton on!!!

Product Quality
Incentivised Review No

Love the store. Blazer I bought wasn't very practical though. A Heads Up.

published

ok easy to navigate satisfied with the range of products available but for anyone looking to get the relaxed blazer, just a heads up: it doesn't have any working pockets. also it's super thin so it's more spring wear or autumn wear when its super warm or you can wear a jumper inside or something. it didn't turn out how i expected it to but thats mostly my fault for not checking it out properly and just looking at style. if you're just after style and fashion then this blazers sick but if youre after practicality then this isn't the blazer for you.

Product Quality
Incentivised Review No
Hailey R
Hailey RSydney
  • 5 reviews

Reasonable Quality and Price

published

Cotton on has reasonable quality and priced items, but some things are definitely overpriced. The service is average and the online services are good.

Sizing and Midriffs - it’s like an adult can’t shop there anymore.

published

I have always loved CottonOn and still shop there regularly but I have found that most of the tops are midriffs and the sizing is ridiculous these days. The only shirts to cover my belly seem to be big and baggy. The other day I tried on multiple articles of clothing. A shirt in a small (fit perfectly), a dress in a medium (an ok fit) and another dress in a Size 12 (way too tight)! Why are you doing the same thing that they did to Supre?! I’m in my 20s and still want to dress like a young person without having to display my belly.

Molly
Molly
  • 4 reviews

Usually great service but now not so much

published
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Questions & Answers

Christine
Christineasked
Cotton On Online Store

Online shopping with Cotton On is ok if u choose to pick up in shop. I am still wondering why Cotton On is still using country’s worst shipping company - Courier xxxxxx!

The driver never came to your home for delivery but they did update their online status as “attempt to deliver but not at home”! Also they said they left the card for me but they did not ! What a ridiculous service!!! I did give instruction to leave my order at my front door but they took my order back to their warehouse ‘

I am so frustrated to have Courier pls to deliver my order as I had few horrible experiences with them. This time, again, I really don’t know how long can I take my order back or it would never come ?

Cotton On Admin/Customer device: Please take all your customers review seriously and consider to change your courier partnership to boost your competitiveness !

No answers
Kate
Kateasked
Cotton On

No extend sizes available in the store. If I found one, you are lucky. That probably is the only one in Aus. Why are they producing it? Save for themselves to wear, not for sale?

No answers
Sasha Wells
Sasha Wellsasked
Cotton On

Can you return adhesive bras/stick on backless bras?

1 answer
Lilz
Lilz

Probably not if you’ve used it as it is unhygienic, although if it’s faulty then they must have a return policy.

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Cotton On

Details

Compare both Cotton On
CategoryOnline Shops and Clothing Shops & BrandsPhysical Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $60.00
Mens / Womens ClothingMens and WomensMens and Womens
Labels Sold Own LabelOwn Label
Buy Now, Pay Later OptionsAfterPayAfterPay
Clothing TypeActivewear, Children, General / Everyday, Pyjamas / Sleepwear and SwimwearActivewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear
Compare both Cotton On
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