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Cotton On
2.3 from 416 reviews · View Statistics

Reviews

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Laura M.

Laura M.Southwest, VIC

Garbage Thongs, Difficult Sandals, Order Mix Ups, and Where The Hell Do I Leave a Review?

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Julieanne McQuillan

Julieanne McQuillan Sydney Surrounds, NSW

So disappointed

published

Hi all so I went in a week ago and bought some presents from my.son to give to me for Christmas. I bought a bag from there in within the first week of having it the bag broke. What do I do. Do I take it back an tell them or no point ? The bag cost me about $20 or so ?

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Eva

EvaMid North Coast, NSW

Wrong item

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Ordered 2 jumpers and 2 packets of 2-pack BIYS TRUNKS, got 2 jumpers and only ONE packet of 2-pack GIRLS TRINKS. The local stores can’t help, customer service number is blocked because of COVID19, on 144 number in a queue which changes every minute and gets longer!!! Frustrating!!,

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Incentivised ReviewNo
Return Claim MadeNo
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Perfect sizing, but terrible for the earth

published

The sizing and clothes themselves were perfect. The issue I had was with the amount of plastic used to wrap each individual item. Is Cotton On able to wrap several clothes in one singular piece of plastic before shipping it to the same address? It seemed unnecessary to create such a large amount of plastic rubbish for my one order :(

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mocca

mocca

  • 38 reviews
  • 11 likes

Improving

published

This company has ok, items at a reasonable price, quality is average, some of the sizing is wrong but overall products are good, but customer service needs more improvement, they should have free delivery for regular buyers would keep customers coming back.

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CaroUber H.

CaroUber H.Sydney, NSW

  • 3 reviews

PRICES TOO HIGH

published

I used to buy in Melbourne but now i moved to Sydney and it seems like is so expensive. Also you buy tshirts for $25 and one week later is $5. It seems like you just need to wait what's left but it also means the overcharge is insane.

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Teresa Bartholomeusz

Teresa BartholomeuszGreater Melbourne (Metropolitan), VIC

  • 4 reviews

Great service

published

The clothing in this store are reasonable for their price. The quality is usually a bit under decent but it also depends on the item you are buying. I was satisfied with level of the store but I see improvement/

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coffeeandclothes

coffeeandclothes

  • 2 reviews
  • 1 like

Decent prices but falls flat for body diversity

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Delwyn

DelwynSydney, NSW

  • 4 reviews

Great if you can get it on sale

published

The quality of cotton on clothing is poor for the listed RRP, however, if you manage to get items on sale, great deal! e.g. $10 jeans, $3 tops, $5 shoes

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Kat T.

Kat T.South East Queensland, QLD

  • 3 reviews
  • 3 likes

Charging customers for paper brown bags

published

This is just another money making venture your no better than the supermarkets etc
I thought you only had to pay for reusable plastic bags not a paper bag that fell apart by the time I got to the car less than 10 minutes. And yes I forgot my bags and yes I was willing to purchase a reusable bag but not a brown bag that is not reusable! Seriously cotton on!!!

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Love the store. Blazer I bought wasn't very practical though. A Heads Up.

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ok easy to navigate satisfied with the range of products available but for anyone looking to get the relaxed blazer, just a heads up: it doesn't have any working pockets. also it's super thin so it's more spring wear or autumn wear when its super warm or you can wear a jumper inside or something. it didn't turn out how i expected it to but thats mostly my fault for not checking it out properly and just looking at style. if you're just after style and fashion then this blazers sick but if youre after practicality then this isn't the blazer for you.

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Hailey R

Hailey RSydney

  • 5 reviews

Reasonable Quality and Price

published

Cotton on has reasonable quality and priced items, but some things are definitely overpriced. The service is average and the online services are good.

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Sizing and Midriffs - it’s like an adult can’t shop there anymore.

published

I have always loved CottonOn and still shop there regularly but I have found that most of the tops are midriffs and the sizing is ridiculous these days. The only shirts to cover my belly seem to be big and baggy. The other day I tried on multiple articles of clothing. A shirt in a small (fit perfectly), a dress in a medium (an ok fit) and another dress in a Size 12 (way too tight)! Why are you doing the same thing that they did to Supre?! I’m in my 20s and still want to dress like a young person without having to display my belly.

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Molly

Molly

  • 4 reviews

Usually great service but now not so much

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No price matching to their own website?

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Shn

Shn

  • 5 reviews
  • 1 like

Reasonable kids clothing

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I shopped few times from cotton on specially kids clothing and they are very affordable at very reasonable cost. i would highly recommend cotton on for casual kids clothing.

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Alex E

Alex ETownsville

  • 6 reviews
  • 2 likes

Not the best, but not bad.

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LiamF

LiamFMelbourne

  • 19 reviews
  • 7 likes

Decent

published

Cotton is an alright shop, they always have the latest trends but can also sometimes be crazily over priced! But they always have good sales going on which is good

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Sunisa

SunisaDarwin

  • 4 reviews

Good

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Kelsey P

Kelsey PKyabram

  • 2 reviews

Good

published

I bought a few dresses online that I already had bought in store and wanted more. They came quickly. They are quite a bit shorter than what I had bought in store though, despite being the same product.

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Questions & Answers

Kate

Kateasked

Cotton On

No extend sizes available in the store. If I found one, you are lucky. That probably is the only one in Aus. Why are they producing it? Save for themselves to wear, not for sale?

No answers
Sasha Wells

Sasha Wellsasked

Cotton On

Can you return adhesive bras/stick on backless bras?

1 answer
Lilz
Lilz

Probably not if you’ve used it as it is unhygienic, although if it’s faulty then they must have a return policy.

Rose

Roseasked

Cotton On

Are the pants at cotton on worth buying?

1 answer
Lara
Lara

I didn’t buy any pants sorry only skirts dresses and T-shirt’s which are wonderful

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Cotton On

Details

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CategoryOnline Shops and Clothing Shops & BrandsPhysical Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $60.00
Mens / Womens ClothingMens and WomensMens and Womens
Labels Sold Own LabelOwn Label
Buy Now, Pay Later OptionsAfterPayAfterPay
Clothing TypeActivewear, Children, General / Everyday, Pyjamas / Sleepwear and SwimwearActivewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear
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