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Cotton On

Cotton On

Online Store, Retail Stores (See All)
2.1 from 536 reviews · View Statistics
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Reviews

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Sophie
Sophie
  • 3 reviews

Still no click and collect order 1 month later!!

published

I ordered t-shirts for my children over a month ago via their click and collect. I was told 3 weeks ago they were dispatched to the store and to wait for an email to say it’s ready for collection.. still waiting and I am no longer getting replies from their customer service team. Won’t be buying through them again.

Product Quality
1/5
Shipping
1/5
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Mystara W.
Mystara W.Greater Melbourne (Metropolitan), VIC

Lack of customers service and long wait for click and collect order.

published

I've placed click and collect order online. Confirm email showed EST delivery 4 days but been waiting for 3 weeks still haven't get any email (notification) or sms updated. Lack of customers service, worse shopping experience for first impression never order again.

Incentivised Review No
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Won't order again

published

I made my order in store as they didn't have stock. They ordered it for me to be sent to my house from warehouse. Paid for it. It has been 4 weeks. I received a email 2 weeks after order saying they have cancelled it due to error address. And now have not responded to any email since, (2 weeks later) and no refund or any contact following up my ordered. I am horrified from such a big company for their lack of costumer service.

Incentivised Review No
Return Claim MadeNo
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Nicole r
Nicole r
  • 2 reviews
  • 6 likes

Shocking customer service

published

Shocking customer service. Placed an order 3 weeks later, after contacting them twice finally got a response that my order has been cancelled but didn't refund me nor contact me to let me know.

Incentivised Review No
Return Claim MadeNo
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Angela
AngelaGreater Melbourne (Outer), VIC

Terrible service -no gift card sent

published

Ordered gift card online and never received.
Still waiting for refund.
Refused to give me head office contact numbers or offer assistance

Product Quality
1/5
Shipping
1/5
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Way to expensive all of a sudden

published
Product Quality
3/5
Customer Service
5/5
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Maz
MazGreater Melbourne (Outer), VIC
  • 3 reviews

Leisure wear

published
Incentivised Review No
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Li Nyugen
Li Nyugen Greater Melbourne (Inner), VIC
  • 8 reviews
  • 3 likes

Never shopping here again

published
Product Quality
1/5
Shipping
1/5
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Leyla
Leyla Sydney, NSW
  • 2 reviews

Quality degrading

published

I had been using CottonOn for years now and enjoyed there wide range for affordable prices but the last couple of orders I've been disappointed.
Clothing has had holes along with a tear and most clothing looking unfinished as there's string hanging off in most sections.

Product Quality
2/5
Shipping
4/5
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Sadly cotton on made a mistake :(

published

So I got my parcel today and I'd ordered two pairs of the grey seem free brasiliano undies and what I received was one pair of them and a g string. Not sure how they even made that mistake but I'm very disappointed and I've double checked my order summery and it says exactly what I did place in my order yet I didn't receive what I had ordered. Very bummed and don't know if I'll be buying undies from here again sadly.

Shipping
5/5
Return Claim MadeYes
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The reviewer stated that an incentive was offered for this review

Amanda
Amanda
  • 3 reviews
  • 1 like

Don’t buy online and do not pay for extra postage fees

published

Purchased Cotton On Body and paid for their express shipping.
The courier for did not even bother to drop it off and ring the doorbell. Just decided to send it straight to the post office for collection. Despite myself having been home the whole day. Having gone out to check when receiving the text msg that they could not deliver the parcel. No one was outside! Waste of time and money would shop somewhere else. Dealing with the courier and online chat was both a waste of time. My concern was dismissed.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
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Onlineshopper
OnlineshopperSouth East Queensland, QLD
  • 6 reviews
  • 2 likes

Used to love cotton on

published

Cotton on used to be a good cost effective brand, had fairly good quality staples - followed some trends but didn't get too carried away. Their jeans were always questionable fit/wear but overall I loved shopping there. Now it's following Gen Z fashion trends so hard, there is no mix of basics and trends anymore and the price has risen significantly. $70ish dollars for PJ pants! Calm down Cotton On you're not Peter Alexander, you should stay in your lane. Even cotton on body/active used to be amazing and now it's ugly and expensive yet no better quality. I hope it changes soon because I miss shopping there.

Product Quality
2/5
Customer Service
4/5
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Glenn
GlennFar North Queensland, QLD
  • 3 reviews

I like clothes and the pure cotton

published

I like clothes, the pure cotton fabric of most of them that are sold in the store over the years

Product Quality
5/5
Customer Service
5/5
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Thal
ThalSydney, NSW

Sent completely wrong item!!

published

I bought these shoes for an interview. I paid express so it would come in time. It came within 2 days however was the wrong shoe. I ordered a flat loafer shoe and instead, they sent me cowboy boots. How can someone mess up this much. The best they could do is a refund. Ridiculous

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Product Quality
1/5
Shipping
5/5
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Hannah
Hannah
  • 2 reviews

Never told about cancelled item - terrible customer service

published

I ordered the personalised backpack and drinkbottle (matching) online. Had to wait a few weeks for it but delivery was scheduled for the day before daughter started kinder. The drink bottle arrived but no backpack. When I rang, they said it was out of stock. No one had told me and it was up to me to chase. I was offered no compensation and when I asked to return the drink bottle as i now didnt need it (no matching backpack for it) they said no. Terrible service, held my money for 2 weeks without notification, had to run out and buy a backpack for daughter the night before after being left without warning,

Product Quality
1/5
Shipping
1/5
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Page 1 of 10

Questions & Answers

Rattana C.
Rattana C.asked
Cotton On Online Store

Still haven't received the tracking number after purchase it and been almost 3 weeks now , very disappointed!!!!!!

No answers
Christine
Christineasked
Cotton On Online Store

Online shopping with Cotton On is ok if u choose to pick up in shop. I am still wondering why Cotton On is still using country’s worst shipping company - Courier xxxxxx!

The driver never came to your home for delivery but they did update their online status as “attempt to deliver but not at home”! Also they said they left the card for me but they did not ! What a ridiculous service!!! I did give instruction to leave my order at my front door but they took my order back to their warehouse ‘

I am so frustrated to have Courier pls to deliver my order as I had few horrible experiences with them. This time, again, I really don’t know how long can I take my order back or it would never come ?

Cotton On Admin/Customer device: Please take all your customers review seriously and consider to change your courier partnership to boost your competitiveness !

No answers
Kate
Kateasked
Cotton On

No extend sizes available in the store. If I found one, you are lucky. That probably is the only one in Aus. Why are they producing it? Save for themselves to wear, not for sale?

No answers
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Cotton On

Details

Compare both Cotton On
CategoryOnline Shops and Clothing Shops & BrandsPhysical Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $60.00
Mens / Womens ClothingMens and WomensMens and Womens
Labels Sold Own LabelOwn Label
Buy Now, Pay Later OptionsAfterPayAfterPay
Clothing TypeActivewear, Children, General / Everyday, Pyjamas / Sleepwear and SwimwearActivewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear
Compare both Cotton On
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