Cotton On

I used to buy a lot from Cotton on a few years ago but their range has changed and they don't stock anything like I used to get. eg t-shirts don't have the variety of logos etc. and the sizing is all big and baggy. What used to be Adele trackpant is limited if at all. No more nice cargo pants and the longer style silky t-shirt has been replaced by the 'Kris' which hasn't got the longer back. It's all rubbish. I used to spend a lot of money in Cotton on but they've gone downhill badly. Maybe since COVID not getting the range from China? Won't be buying there again as I'm not a teenager and it looks like that's all they're catering for now.

Terrible delivery time, even worse return time. Since my return was received, it is almost 4 weeks later and the refund has not been processed. I am advised it has been received, but please allow 7-14 days for our team to contact you ‘once warehouse staff have come across it’. No other retailer has such poor customer service even during the busiest of times. Completely unacceptable.

I ordered two packages one arrived today the other not here yet. The one I just received came as I was in the living room so I could see it being delivered. This man walked not even up the steps of my house and threw my package at my door. I understand it is just clothes but that is horrible... they also say my second package isn meant to arrive AND I PAY EXPRESS SHIPPING but when I search it on "couriers please" website its changed for in another 3 days. Seriously, update your customers on these things.

I ordered several items and after they arrived I returned the items immediately on the 21/04 that didn't fit via the print out return postage slip. After close to 2 months of ordering items and waiting hours on the live chat (only for it to fail each time and return me to the back of the queue), emailing customer service, contacting the store and contacting them on messenger, my refund has finally begun the return process although this will take up to 5 business days to process. I was told by the store to keep trying the live chat, so this is ...

It’s been 2 weeks since i returned the items that didn’t fit and I still haven’t got the refund. Cotton on customer service sends you millions of emails for you to review their items quality etc but they don’t consider reimbursing their clients a priority!!!!

I returned an item 2 weeks ago by shipping it back to cotton and I got an email saying it arrived. However I have still not got my money back after over 2 weeks. they just ignore my emails saying that they have a lot of questions to answer but it should not take over 2 weeks to answer mine. I am so annoyed that I basically paid for something I don’t even have.

I payed extra for express shipping and still did not arrive till the following week. I ordered on a Monday, and it was supposed to take 2-3 business days, but instead took 6 business days. Extremely disappointed.

The quality of cotton on clothing is poor for the listed RRP, however, if you manage to get items on sale, great deal! e.g. $10 jeans, $3 tops, $5 shoes

This is a mixed review. Great on-line ordering and pick up in store. Fabulous range online as more products than in store. Always sent to store really quickly. Great Customer service also from Cranbourne Cotton On.
I do love the Adele trackpants but they seemed to run a bit large last season. Colours are fabulous. I Keep ordering them because love the fit when I finally worked out to buy a size smaller but these seem a bit short in the leg. Unfortunately they don't wash or wear that well and start to go baggy and saggy after a few washes...