Still waiting on a refund over 3 months
I would never purchase from this online store. I purchased items over 3 months ago whilst in lockdown. The sizing wasn’t right so I returned through the post and repurchased. I was notified by Cotton On the goods were returned and I would be refunded within 10 working days. This was back in October 2021. The only option to correspond with this appalling company is via Facebook through messenger. After numerous messages back and forth I was told that there was a backlog due to Covid. Then after patiently waiting months, now they do not reply to my messages. So they have my items back which I paid for and no resolution. Disgusting customer service
Do not order online from Ceres Life (Cotton On)
Terrible delivery time, even worse return time. Since my return was received, it is almost 4 weeks later and the refund has not been processed. I am advised it has been received, but please allow 7-14 days for our team to contact you ‘once warehouse staff have come across it’. No other retailer has such poor customer service even during the busiest of times. Completely unacceptable.
Don't pay for express shipping
I have made two orders with Cotton On online and both times I paid for express shipping just for it to be really late. My latest order should have been delivered today but I didn't even get a shipping confirmation or tracking number. After contacting their live chat, someone was able to give me a tracking number but it hasnt even been loaded into Couriers Please system so who knows where it is or when it will arrive. I'm pretty annoyed with myself for ordering again online, hopefully I won't forget next time I have the urge to buy cheap bad quality clothes.
Good but some flaws
Cotton on sells some really nice things, but it’s a little messy eg. My pleated skirt had some loose thread, and the shipping takes a while.
"couriers please" needs to go.
I ordered two packages one arrived today the other not here yet. The one I just received came as I was in the living room so I could see it being delivered. This man walked not even up the steps of my house and threw my package at my door. I understand it is just clothes but that is horrible... they also say my second package isn meant to arrive AND I PAY EXPRESS SHIPPING but when I search it on "couriers please" website its changed for in another 3 days. Seriously, update your customers on these things.
An absolute muck around
I ordered several items and after they arrived I returned the items immediately on the 21/04 that didn't fit via the print out return postage slip. After close to 2 months of ordering items and waiting hours on the live chat (only for it to fail each time and return me to the back of the queue), emailing customer service, contacting the store and contacting them on messenger, my refund has finally begun the return process although this will take up to 5 business days to process. I was told by the store to keep trying the live chat, so this is ...what I did and finally had a response but was not told sorry for the muck around or anything instead I was told that this was just a mistake in their system. Not good enough. And after explaining how frustrated I was, they offered me free shipping for next time I make a purchase online. I WILL NEVER AGAIN. What an absolute joke.
2 weeks since returned items and still no refund!!!
It’s been 2 weeks since i returned the items that didn’t fit and I still haven’t got the refund. Cotton on customer service sends you millions of emails for you to review their items quality etc but they don’t consider reimbursing their clients a priority!!!!
Never got my money back from a return
I returned an item 2 weeks ago by shipping it back to cotton and I got an email saying it arrived. However I have still not got my money back after over 2 weeks. they just ignore my emails saying that they have a lot of questions to answer but it should not take over 2 weeks to answer mine. I am so annoyed that I basically paid for something I don’t even have.
Express shipping makes NO DIFFERENCE
I payed extra for express shipping and still did not arrive till the following week. I ordered on a Monday, and it was supposed to take 2-3 business days, but instead took 6 business days. Extremely disappointed.
Decent prices but falls flat for body diversity
(regarding Womens range)
* The product pages don't have enough garment info - some have none at all.
* The sizing charts need a LOT of work.
* There absolutely needs to be some kind of customer feedback option - reviews are crucial when shopping online especially when it comes to clothing, to know what sizing suits what body types.
* Shipping takes 3-5 business days, free over $60.
* Returns are FREE, which is something.
* There are frequent sales, which is awesome.
* Clothing quality is CHEAP - they've definitely compromised quantity ove...
I would give no stars if I could! THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. They don't answer your questions and will leave the live chat after they give what they believe is the right info. I have been communicating with several different customer service people who all tell me different answers! Their customer service is a joke. They say afterpay returns are free but the process is an absolute shambles.
Great if you can get it on sale
The quality of cotton on clothing is poor for the listed RRP, however, if you manage to get items on sale, great deal! e.g. $10 jeans, $3 tops, $5 shoes
- Cotton On Retail Stores
Unfair PERKS VOUCHERS
I bought a $10 item which was free due to the $10 perks voucher, I also bought a tote bag for $2 And an item for $39.99 And one item for $20, when the two items ($39.99 And $40) were not right for me I returned them with tags never worn and the service staff told me I could only get a discount for $50 not the $60 I paid for those two items. The reason they said was because I had used a perks voucher in the transaction and now they had to reduce the value of the 2 items I returned!! I spoke to their customer service over the phone and after my e...xplanation how thus was not the right amount to refund she gave me a $10 perks voucher! Disgusted, never shopping with any of the Cotton On group again, and I have been a loyal customer for years! Am going to report this to the ACCC as this contradicts Australian Consumer Law. Very disappointed.
Questions & Answers
Still haven't received the tracking number after purchase it and been almost 3 weeks now , very disappointed!!!!!!
Online shopping with Cotton On is ok if u choose to pick up in shop. I am still wondering why Cotton On is still using country’s worst shipping company - Courier xxxxxx!
The driver never came to your home for delivery but they did update their online status as “attempt to deliver but not at home”! Also they said they left the card for me but they did not ! What a ridiculous service!!! I did give instruction to leave my order at my front door but they took my order back to their warehouse ‘
I am so frustrated to have Courier pls to deliver my order as I had few horrible experiences with them. This time, again, I really don’t know how long can I take my order back or it would never come ?
Cotton On Admin/Customer device: Please take all your customers review seriously and consider to change your courier partnership to boost your competitiveness !
No extend sizes available in the store. If I found one, you are lucky. That probably is the only one in Aus. Why are they producing it? Save for themselves to wear, not for sale?
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|Category||Online Shops and Clothing Shops & Brands||Physical Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$60.00|
|Mens / Womens Clothing||Mens and Womens||Mens and Womens|
|Labels Sold||Own Label||Own Label|
|Buy Now, Pay Later Options||AfterPay||AfterPay|
|Clothing Type||Activewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear||Activewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear|
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