Reviewer Photos & Videos
Used to love cotton on
Cotton on used to be a good cost effective brand, had fairly good quality staples - followed some trends but didn't get too carried away. Their jeans were always questionable fit/wear but overall I loved shopping there. Now it's following Gen Z fashion trends so hard, there is no mix of basics and trends anymore and the price has risen significantly. $70ish dollars for PJ pants! Calm down Cotton On you're not Peter Alexander, you should stay in your lane. Even cotton on body/active used to be amazing and now it's ugly and expensive yet no better quality. I hope it changes soon because I miss shopping there.
I like clothes and the pure cotton
I like clothes, the pure cotton fabric of most of them that are sold in the store over the years
- Cotton On Online Store
So many sale items so little time..
Everytime I go into a shopping centre without fail I walk into a Cotton On store. I like the variety of clothing they have & always seem to find something I like.
Unfortunately with the current state of the world, you just can't walk into a retail store anymore & now online shopping is the new norm so I decided to check out Cotton On online.
And I truly did not expect that i'd be spending close to an hour goin' thru their wide selection of clothing & buying numerous items as I was lucky enough to visit the site during a big sale. Their online...
Don't pay for express shipping
I have made two orders with Cotton On online and both times I paid for express shipping just for it to be really late. My latest order should have been delivered today but I didn't even get a shipping confirmation or tracking number. After contacting their live chat, someone was able to give me a tracking number but it hasnt even been loaded into Couriers Please system so who knows where it is or when it will arrive. I'm pretty annoyed with myself for ordering again online, hopefully I won't forget next time I have the urge to buy cheap bad quality clothes.
Good but some flaws
Cotton on sells some really nice things, but it’s a little messy eg. My pleated skirt had some loose thread, and the shipping takes a while.
This is so easy to navigate and fast shipping
It was so easy to navigate the website and the subheading under topics made it easy to find products. The product quality is amazing and would definitely buy from here in the future
Cotton on is a staple
Cotton on is an easy-to-navigate website, with an easy menu in order to find everything one could need. There range is great, due to being able to access a number of the cotton on brands from one website. The quality of the products is great. It is exactly what you would expect for the price and all products look exactly like the picture
Pretty good for the price
Always friendly when I walk in. The products are good for the price and I always find a couple of good items when I go into store. The curve range is good, I just wish there was more of it!
my kids love it
This is a great store my kids love it! A variety of things, cheap prices, good discounts. Very nice and helpful customer support if you need to return something back.
Fleece lined leggings
Love, love, love these! I am a Personal Trainer working outdoors, early mornings and evenings. Yesterday, it was 7 degrees and I was frozen by the time I'd finished my session at 7am, even though I was wearing 2 pairs of normal leggings. Went and bought 2 pairs of your fleece lined leggings, wore them last night and this morning - and wasn't cold at all. Would definitely recommend and will buy more in different colours .
Garbage Thongs, Difficult Sandals, Order Mix Ups, and Where The Hell Do I Leave a Review?
I've only made two online orders with the Cotton:On website and both times my order was incomplete. The first time an item was simply missing, the second time it had been replaced with something I never even looked at. Oddly enough, both times the missing item was a Flow Writer pen. The item they sent instead in the second order was nail polish. When you look at the Returns and Exchanges information online it has a section about extra items being delivered, so apparently it's a common problem they can't seem to fix. Luckily, when I went to the ...Typo store to exchange it in Geelong I didn't have any issues. I have shopped in-store at Geelong's Typo three times and the staff in that store always seem to be in good moods, or are at least helpful. My second order (which arrived about four days ago) also included Sporty Stormy Thongs, which promptly tore within the first fifteen minutes I wore them. I was at the beach and apparently they aren't meant to get wet because in no time at all the fabric attached to the thong ripped on both shoes. I wasn't trying to walk through the water with them on or on loose sand while soaking wet, they just got wet from a wave lapping on shore. They felt good when I wore them, it wasn't a wrong size issue. I've had plenty of other fabric thongs throughout life (I can't wear plastic ones, I get blisters) and they all made it at least a year of regular use before breaking or fraying. I know these thongs were only $15, but I've had similarly priced ones that were better. This is shockingly poor craftsmanship. That order also included some Kim Combat sandals, which have two buckle locations. I didn't think about it at the time of ordering but once I went to put them on I realized it was very difficult to get them buckled as the buckles are on the very outer edge of the sandal, making it hard to reach. The holes are also very small, making it even more difficult. Once I have the shoes on they are comfortable, but it's an ordeal. Happily, the swimsuit I ordered has been great so there seems to be at least one clothing/fabric item that works as desired. I have seen a lot of other reviews on here and other places with people complaining about clothing products though. Sadly I didn't look online for reviews before using Cotton:On, otherwise I may have avoided some of the purchases I made. I will say that my shipping/delivery experience has not been terrible like a lot of other reviews. My two orders each arrived within 5 business days of purchase and the package was in good shape, only missing one item each instead of half the order like some others.
Hi all so I went in a week ago and bought some presents from my.son to give to me for Christmas. I bought a bag from there in within the first week of having it the bag broke. What do I do. Do I take it back an tell them or no point ? The bag cost me about $20 or so ?
Everything in the order was perfect! Loved everything, I will definitely be buying from Cotton On again. Thank you Cotton On!
- Cotton On Retail Stores
Cotton on Kids - Carindale - A+++
We have had such positive experiences with this store. We’ve never had a bad experience, but recently they’ve been superb. I bought a heap of clothes online (Covid19) and had to return the shorts as they were a bit big on my lanky son. The lady at the counter could not have been more helpful. I then realised they have a great range of Christmas Pyjamas - fun and good fabric. I went and selected some items and the sales lady was friendly putting through the purchases and suggesting where I might find themed items I haven’t seen in shops (no...t available through Cotton On). I then wanted an item not in the store, so the lady instantly arranged free delivery. We hadn’t been able to find one item in the desired size, so I bought a size down (staff volunteered to search reserves, but no luck). I realised at home it wouldn’t be suitable, so hubby returned it. Again no issue, and they’ll send this one item out in the correct size with free postage (again). The staff were a delight. Nothing was too much trouble. Due to health issues I had to return items to four stores - Cotton On and Target were fantastic. Big W a pain, whilst Coles -100. We’ll definitely be back to Cotton On Kids for their range, prices, and lovely staff.
Affordable and stylish
I'm a teacher and recently needed to stock up on some basics. Of course this basics shop turned into a super wardrobe overhaul. I ended up buying some long and short tees, crops, skirts, shorts, jeans, jumpers, sports tops and matching sets. I couldn't help myself and with their prices I could buy multiple colours and not worry about breaking the bank. Everything came well packaged and the sizing and quality was great, especially considering every item was $30 or under. 100% fave shop.
Questions & Answers
Still haven't received the tracking number after purchase it and been almost 3 weeks now , very disappointed!!!!!!
Online shopping with Cotton On is ok if u choose to pick up in shop. I am still wondering why Cotton On is still using country’s worst shipping company - Courier xxxxxx!
The driver never came to your home for delivery but they did update their online status as “attempt to deliver but not at home”! Also they said they left the card for me but they did not ! What a ridiculous service!!! I did give instruction to leave my order at my front door but they took my order back to their warehouse ‘
I am so frustrated to have Courier pls to deliver my order as I had few horrible experiences with them. This time, again, I really don’t know how long can I take my order back or it would never come ?
Cotton On Admin/Customer device: Please take all your customers review seriously and consider to change your courier partnership to boost your competitiveness !
No extend sizes available in the store. If I found one, you are lucky. That probably is the only one in Aus. Why are they producing it? Save for themselves to wear, not for sale?
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|Category||Online Shops and Clothing Shops & Brands||Physical Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$60.00|
|Mens / Womens Clothing||Mens and Womens||Mens and Womens|
|Labels Sold||Own Label||Own Label|
|Buy Now, Pay Later Options||AfterPay||AfterPay|
|Clothing Type||Activewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear||Activewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear|
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