Several brands under one umbrella; I usually find something cute
THE GOOD: Cotton On allows you to shop their multiple brands on the one website. You can browse Supre, Typo, Rubi, Factorie, Cotton On, etc., all at once. Cotton On (and their other brands) are pretty good at staying on trend when it comes to styles, cuts, and colours. I find cute things on the site regularly and just return things that don't suit. Customer service has always been good and I have never had a problem. Cute but simple/not expensive-looking accessories. Brasilano underwear is EXCELLENT; so comfy and flattering and make your butt l...ook great. (I wish they came in white). Great microfibre fabric on these. Generally, some creative use of fabrics (for example, they've carried some really cute stretch-velvet tops and dresses). ROOM FOR IMPROVEMENT: Some of the fabrics could be improved (for example, tops and dresses don't always wash well depending on the fabric blend and weight). Some are see-through in lighter colours or not flattering for curves. (For example, light-coloured dresses will frequently show panty lines). Cotton On jeans are too tricky for me so I don't buy these because I just don't feel confident enough that the fit will work. It can be tricky for me to determine what will work for my body online but I still always find some things that do. I think Cotton On could also carry more thick, stretchy, bodycon styles (not short, though!) and cute jackets. Anything that is very soft, cozy, thick, or stretchy would be a hit. I always keep an eye on Cotton On for decent basics as well as trendy pieces and knickers. Not everything ends up working for me but I pick and choose styles and never have a problem with returns. If fabrics could be improved a bit I would be a very happy customer. (I wonder if you would consider adding a premium line...?) Also, if you'd consider carrying more fitted and soft styles, velvet, suedette, tie-waist styles, etc. because I always go for these. Also, more guidelines for purchasing denim online and consistent sizing and stretch for this category. More stretch and fitted styles in thicker fabrics (I would be willing to pay a bit more) :) Your current colour range is very nice but I'd always love it if you could add more maroon, camel, beige, because these are my favourite colours. Thank you, Cotton On!
So easy, so reliable!
Always love going online for one thing and checking out with many. It's estimate delivery is accurate, well packaged and great sizes and variety of choice. One of my fave places to shop!
Took about a week to receive the clothing and love everything I got. All pieces were as advertised and will buy more in the future. Just wait for a sale and it's worth it
Love love love
The stores are well lated out and easy to navigate making it simple to find what you need. Cotton on is working on their size inclusivity which is great fr everyone. The quality of the products is made to last at an affordable price :)
My favourite clothes store!
Very nice clothes for every style! Cotton On is my favourite clothes store because they have cheap clothing that is also cool and (most of it) is good quality! They have a big range of clothing to suit every style and they also have some makeup and fun stuff. Would totally recommend!!
Snatched a bargain!
Clearance store in Sydney, Market City and purchased 2 t-shirts for $10. Service was prompt, although the store is quite hard to walk around and freely look at the clothes due to limited space.
Never have any issues with Cotton On.
I order from Cotton On quite often, and have rarely ever had any issue with their service and products. I live in a small town, 3+ hours from the city and often expect delays with anything I purchase online; however, Cotton On often ship out my item very quickly and I surprisingly receive it within the same week. The items have always been what I have expected, and I have only once needed to return an item that didn't fit - the process was simple, free, and my money was refunded to me within the same week. With any other queries or minor issues...that I have had with the Cotton On website have been promptly and successfully resolved via their Customer Service team through email and their Online Chat. Personally I don't understand the abundance of negative reviews, but for me Cotton On is one of the best stores to shop at.
Arrived in good time and packaged well
I had a couple children's birthday coming up and look at the Cotton On online store to see what they had. I found the website easy to navigate. They had some great sales on at the time. I took the opportunity to buy some personalised items and spending over $60 gave free shipping. I received the items a week later, they were packaged well which I was pleased with given I had purchased breakables. I wouldn't have paid full price the the items but with the sale price I can't complain! I would shop online with them again
- Cotton On Online Store
Click and collect is super easy
Hadn't used their click and collect before - but got a voucher and noticed it can be used online. Online seems to have some HEAVILY discounted stuff compared to instore; I've ordered twice now and click-and-collected to the store near my work.
Only downside is that it takes a few days to prepare; the stock mustn't come off the shelves, must come from their central distribution warehouse with their next stock shipment or some-such.
Helpful staff in Cockburn Central
We visited around 8.30pm, last Thursday and even though it was end of day the staff very helpful to choose sizes etc.
Easy to puchace fast delivery dress purchqced as a gift for my daughter in law for xmas its my 4th purchqce online with cotton and will contuie to purchace well done
Nice products, good service, wait time okay
I purchased 2 yellow mens festival shirts from the Cotton On website using 'Click and Collect'. Wait time was as stated, around 3-4 days. When my order arrived, I got a convenient text message telling me to collect my items. Collection was easy and came in really nice packaging. I was really impressed with the click and collect service - very seamless, convenient and easy to use. The girl who served me, who was an islander person, was also excellent. However, there were a few downsides. The festival shirt (which is made of viscose) shrunk. I ha...d purposely handwashed it using cold water to avoid shrinkage but it shrunk anyway. I am unsure about whether I should even bother returning it for a new one, especially since the tags have now been removed. The other negative was the waiting time in the queue while I waited to collect my order. I waited 5 minutes in line which is way too long in this day and age when everything is instant. There was only one person on the cash desk and other team members were hovering around the desk but not serving/prioritising customers. This made me feel unvalued as a customer and turned my great 'click and collect' experience into just an 'okay' one.
I love cotton ons hygiene products!!
When i first walked into the store I could tell where everything was, include the hygienic products, I was very impressed how everything was organised, they had a lot to other such as bath bombs, soap, nail polish etc, I was surprised how well theses products were because cotton on wasn’t that big when it came to hygiene but overall I loved it!!
Broadbeach Qld Exceptional Staff and Service
While holidaying at Gold Coast and Sunshine Coast had the pleasure of shopping at Broadbeach. Amazing service from very friendly and helpful staff in an exceptionally tidy and organised store. What a pleasant experience. A big thanks and congratulations.
Simple and affordable
Great place to buy basic items when they're on sale such as singlets or plain shirts. Wouldn't recommend to buy their trendy items since they go out of fashion quickly and are usually made of lower quality compared to their staples.
Beautiful dress... Everything about it I love. Cool to wear even on a hot day because of the fabri
Good service in the horsham store & very happy with the dress I bought. Cool to wear and relaxing style made from beautiful fabric.
A T-shirt unfortunately went out of shape very quickly.
- Cotton On
Great products and service
Can’t fault cotton on, their clothing and shoes are great quality for the price and their customer service team is great. I have had a problem only once and I called up and it was dealt with straight away!
It’s a bonus that they have joined Shipster!
Postage was incredibly fast
Ordered online and 5 days later the order was at my door. As we dont live in a major city i expected to wait around 7-10 days
Happy with the products but are yet to use tgem as they are chrissy presents
- Cotton On
Cotton On is my go to shop
There are always quality clothes on sale and a range of options to choose from. Everything is organised and prices are visible for customers to see. Cotton On keeps up with the new seasons.
Review collected in partnership with Cotton On
Shop here all the time
I love shopping at cotton on (mostly online)
I usually order online, recently I ordered activewear. A sports bra, top and tights. I thought I'd get express delivery this time instead of waiting a week. I placed the order and got a tracking number. Almost 2 days after payment was received they had finally sent my order.
It's a bit disappointing that you pay quite a bit of my for express delivery and you don't get it till 4 days later (not entirely their fault but 2 days to send the order out is)
Overall I loved the clothing and sizing is great. Would shop here again just not order express post.
Questions & Answers
No extend sizes available in the store. If I found one, you are lucky. That probably is the only one in Aus. Why are they producing it? Save for themselves to wear, not for sale?
|Category||Online Shops and Clothing Shops & Brands||Physical Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$60.00|
|Mens / Womens Clothing||Mens and Womens||Mens and Womens|
|Labels Sold||Own Label||Own Label|
|Buy Now, Pay Later Options||AfterPay||AfterPay|
|Clothing Type||Activewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear||Activewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear|
Visit official website
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.