Cotton On

The dress we purchased had a defective strap. It snapped as soon as my daughter went to take off the dress, her first time putting it on. She’s 5’4” and 105lbs and this dress size is a small so it’s definitely not from her stretching the material too far out. The thin spaghetti type strap snapped open.

The new range of graphic tshirts for kids look great and there were many to choose from. Sadly after just one wash (cotton 40°c wash with only kids clothes) the graphic has already faded and looks battered.

I love the quality and softness of their loungewear, also their underwear is very nice and there are lots of different styles to choose from.
Pricing is ok plus they have sales all the time.

I use to make big 3-$400 online shops at a time and get tons of clothes.
Now the prices are ridiculous!! $50–$80 for a plain jumper?! No thanks, and the stitching just falls apart.
The styles are out there (which I get is in atm) or horrible materials that don’t breathe and I can’t wear due to health issues. There are a few good basics. But even they are $30 now when they use to be $10.
I’m so upset I won’t be shopping here anymore to buy new boxes of clothes for me and my daughter every season like we use to is not affordable at all, sad tha...

I had been using CottonOn for years now and enjoyed there wide range for affordable prices but the last couple of orders I've been disappointed.
Clothing has had holes along with a tear and most clothing looking unfinished as there's string hanging off in most sections.

So I got my parcel today and I'd ordered two pairs of the grey seem free brasiliano undies and what I received was one pair of them and a g string. Not sure how they even made that mistake but I'm very disappointed and I've double checked my order summery and it says exactly what I did place in my order yet I didn't receive what I had ordered. Very bummed and don't know if I'll be buying undies from here again sadly.

Always attracted to C.O's value driven ethos. Clean, Green and Natural. So was very Disappointed recently to see the alcohol ridden slogans on men's Tshirts. This Nation has a significant alcohol problem, with our young men and more recently young women. Expected more. A real downer.

I have ordered three times in past few months both baby clothes and 6 year olds clothes. Navigating online store was easy, decent selection, slightly higher prices but it meets the quality of products and delivery was fast, inside a working week within Sydney metro during lockdown. Only complaint would be bad quality Goonies Boys Shirt, seems to be original merch, but the cotton pattern has twisted in the torso section, in comparison with Spiderman Black glow in the dark shirt which is superb quality.

I ordered and received my order confirmation on the 5th Oct (8 days ago) and still haven't received any updates on my order since? I contacted them through the 'live chat' function twice but the first time they said it was dispatched and I would receive a shipping update within 48 hours ... more than 48 hours later and I'm yet to receive one. So I've contacted them again through live chat and this time they said my order was still being processed? But they didn't even ask for my order number which they did last time. Very confused but I really hope I receive a shipping update eventually... I paid $100 to be ghosted by a company lol. Hopefully they're just really busy...

Don't order Express. They give you an estimate and yes, it says that it'll be 'approximately' delivered within 5 days of when you ordered it but my tracking said an extra week. Don't pay the extra for Express. Absolute waste and where the crap is the $2 going? To the so called charity they say to donate to (when you're in store)? SMH. Waste. Go spend the $2 towards your $5 coffee at the local cafe instead!

Ordered 24 August for birthday present. Said delivery 1 sept. Today 19 September. Still nothing! Received 2 messages saying it’s ‘coming today’. Doesn’t arrive. Phones xomoany twice. Get nowhere. Disappointing.

Order just delivered today!!

Cotton On products have a great range of style and sizes that are affordable and appealing. I’m petite and their smaller sizes and range are a great fit.

Due to lockdown, I recently made a large purchase through the online store. When I received them, the products themselves looked great, but I was disappointed by the amount of waste. Each item came individually packaged with a plastic bag and each underwear it’s own plastic hanger. Ok, a few of the plastic bags are made from 90% recycled plastic, which is something, but I don’t see the neces...

I made an online purchase. I know it is a busy time so I waited 5 days for a confirmation of delievery method. There was nothing. I went on their website trying to talk to someone. I used the chat box and the conversation disappeared the moment the phone refreshed the page. I then had to queue up again. I tried other methods of contacting them and giving feedback-there is NONE. They have done very well trying to avoid providing service for sure. Would not deal with them again.

I’m a size small or xs and both have been too small for me so chose their “medium” - fit perfectly for their activewear but got some other pants and the medium wouldn’t even stay on me it was so big. This inconsistency is shocking

Shopping easy and range good. But delivery during pandemic is terrible. Ordered from Cotton On, Myer, Lovista and JBHiFi all on same day. Express postage on all orders. 5 days later and cotton on haven't even dispatched yet, the only way to contact is via online chat. All other parcels were received within 3 days.