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Cotton On

Cotton On

Online Store, Retail Stores (See All)
2.1 from 544 reviews · View Statistics
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Defective/cheap quality

published

The dress we purchased had a defective strap. It snapped as soon as my daughter went to take off the dress, her first time putting it on. She’s 5’4” and 105lbs and this dress size is a small so it’s definitely not from her stretching the material too far out. The thin spaghetti type strap snapped open.

  • Product Quality
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Paige
PaigeNorth Queensland, QLD

Poor Quality Kids Graphic Tee

published

The new range of graphic tshirts for kids look great and there were many to choose from. Sadly after just one wash (cotton 40°c wash with only kids clothes) the graphic has already faded and looks battered.

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Mar
MarSydney, NSW
  • 2 reviews
  • 1 like

Cotton on BODY

published

I love the quality and softness of their loungewear, also their underwear is very nice and there are lots of different styles to choose from.
Pricing is ok plus they have sales all the time.

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Way to expensive all of a sudden

published
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Leyla
Leyla Sydney, NSW
  • 2 reviews

Quality degrading

published

I had been using CottonOn for years now and enjoyed there wide range for affordable prices but the last couple of orders I've been disappointed.
Clothing has had holes along with a tear and most clothing looking unfinished as there's string hanging off in most sections.

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Sadly cotton on made a mistake :(

published

So I got my parcel today and I'd ordered two pairs of the grey seem free brasiliano undies and what I received was one pair of them and a g string. Not sure how they even made that mistake but I'm very disappointed and I've double checked my order summery and it says exactly what I did place in my order yet I didn't receive what I had ordered. Very bummed and don't know if I'll be buying undies from here again sadly.

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  • Return Claim MadeYes
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The reviewer stated that an incentive was offered for this review

Disappointed Kay
Disappointed KayMetropolitan Adelaide, SA
  • 3 reviews
  • 2 likes

Cottoned On, to Cotton On

published

Always attracted to C.O's value driven ethos. Clean, Green and Natural. So was very Disappointed recently to see the alcohol ridden slogans on men's Tshirts. This Nation has a significant alcohol problem, with our young men and more recently young women. Expected more. A real downer.

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Frzopova
FrzopovaSydney, NSW
  • 7 reviews
  • 1 like

Happy customer

published

I have ordered three times in past few months both baby clothes and 6 year olds clothes. Navigating online store was easy, decent selection, slightly higher prices but it meets the quality of products and delivery was fast, inside a working week within Sydney metro during lockdown. Only complaint would be bad quality Goonies Boys Shirt, seems to be original merch, but the cotton pattern has twisted in the torso section, in comparison with Spiderman Black glow in the dark shirt which is superb quality.

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Gabriella A.
Gabriella A.Sydney, NSW
  • 2 reviews
  • 1 like

Express shipping isn't really express...

published

I ordered and received my order confirmation on the 5th Oct (8 days ago) and still haven't received any updates on my order since? I contacted them through the 'live chat' function twice but the first time they said it was dispatched and I would receive a shipping update within 48 hours ... more than 48 hours later and I'm yet to receive one. So I've contacted them again through live chat and this time they said my order was still being processed? But they didn't even ask for my order number which they did last time. Very confused but I really hope I receive a shipping update eventually... I paid $100 to be ghosted by a company lol. Hopefully they're just really busy...

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May
MaySydney, NSW
  • 3 reviews
  • 1 like

Misleading

published

Don't order Express. They give you an estimate and yes, it says that it'll be 'approximately' delivered within 5 days of when you ordered it but my tracking said an extra week. Don't pay the extra for Express. Absolute waste and where the crap is the $2 going? To the so called charity they say to donate to (when you're in store)? SMH. Waste. Go spend the $2 towards your $5 coffee at the local cafe instead!

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Helen
HelenGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 2 likes

Where is my order? Order just delivered

published

Ordered 24 August for birthday present. Said delivery 1 sept. Today 19 September. Still nothing! Received 2 messages saying it’s ‘coming today’. Doesn’t arrive. Phones xomoany twice. Get nowhere. Disappointing.

Order just delivered today!!

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  • Return Claim MadeNo
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WYB
WYBSydney
  • 2 reviews

Great products but very wasteful

published
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Very poor customer service

published

I made an online purchase. I know it is a busy time so I waited 5 days for a confirmation of delievery method. There was nothing. I went on their website trying to talk to someone. I used the chat box and the conversation disappeared the moment the phone refreshed the page. I then had to queue up again. I tried other methods of contacting them and giving feedback-there is NONE. They have done very well trying to avoid providing service for sure. Would not deal with them again.

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Love the clothes.. but the sizing?!!

published

I’m a size small or xs and both have been too small for me so chose their “medium” - fit perfectly for their activewear but got some other pants and the medium wouldn’t even stay on me it was so big. This inconsistency is shocking

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Maisy
MaisyVictoria
  • 2 reviews

Delivery so slow compared to other retailers. Don't bother paying for express!

published

Shopping easy and range good. But delivery during pandemic is terrible. Ordered from Cotton On, Myer, Lovista and JBHiFi all on same day. Express postage on all orders. 5 days later and cotton on haven't even dispatched yet, the only way to contact is via online chat. All other parcels were received within 3 days.

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Questions & Answers

Rattana C.
Rattana C.asked
Cotton On Online Store

Still haven't received the tracking number after purchase it and been almost 3 weeks now , very disappointed!!!!!!

No answers
Christine
Christineasked
Cotton On Online Store

Online shopping with Cotton On is ok if u choose to pick up in shop. I am still wondering why Cotton On is still using country’s worst shipping company - Courier xxxxxx!

The driver never came to your home for delivery but they did update their online status as “attempt to deliver but not at home”! Also they said they left the card for me but they did not ! What a ridiculous service!!! I did give instruction to leave my order at my front door but they took my order back to their warehouse ‘

I am so frustrated to have Courier pls to deliver my order as I had few horrible experiences with them. This time, again, I really don’t know how long can I take my order back or it would never come ?

Cotton On Admin/Customer device: Please take all your customers review seriously and consider to change your courier partnership to boost your competitiveness !

No answers
Kate
Kateasked
Cotton On

No extend sizes available in the store. If I found one, you are lucky. That probably is the only one in Aus. Why are they producing it? Save for themselves to wear, not for sale?

No answers
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Cotton On

Details

Compare both Cotton On
CategoryOnline Shops and Clothing Shops & BrandsPhysical Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $60.00
Mens / Womens ClothingMens and WomensMens and Womens
Labels Sold Own LabelOwn Label
Buy Now, Pay Later OptionsAfterPayAfterPay
Clothing TypeActivewear, Children, General / Everyday, Pyjamas / Sleepwear and SwimwearActivewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear
Compare both Cotton On
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