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Cotton On

Cotton On

Online Store, Retail Stores (See All)
2.1 from 539 reviews · View Statistics
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Way to expensive all of a sudden

published
Product Quality
3/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
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Leyla
Leyla Sydney, NSW
  • 2 reviews

Quality degrading

published

I had been using CottonOn for years now and enjoyed there wide range for affordable prices but the last couple of orders I've been disappointed.
Clothing has had holes along with a tear and most clothing looking unfinished as there's string hanging off in most sections.

Product Quality
2/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
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Disappointed Kay
Disappointed KayMetropolitan Adelaide, SA
  • 2 reviews
  • 2 likes

Cottoned On, to Cotton On

published

Always attracted to C.O's value driven ethos. Clean, Green and Natural. So was very Disappointed recently to see the alcohol ridden slogans on men's Tshirts. This Nation has a significant alcohol problem, with our young men and more recently young women. Expected more. A real downer.

Product Quality
1/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationColonnades SA
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Frzopova
FrzopovaSydney, NSW
  • 7 reviews
  • 1 like

Happy customer

published

I have ordered three times in past few months both baby clothes and 6 year olds clothes. Navigating online store was easy, decent selection, slightly higher prices but it meets the quality of products and delivery was fast, inside a working week within Sydney metro during lockdown. Only complaint would be bad quality Goonies Boys Shirt, seems to be original merch, but the cotton pattern has twisted in the torso section, in comparison with Spiderman Black glow in the dark shirt which is superb quality.

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Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Gabriella A.
Gabriella A.Sydney, NSW
  • 2 reviews
  • 1 like

Express shipping isn't really express...

published

I ordered and received my order confirmation on the 5th Oct (8 days ago) and still haven't received any updates on my order since? I contacted them through the 'live chat' function twice but the first time they said it was dispatched and I would receive a shipping update within 48 hours ... more than 48 hours later and I'm yet to receive one. So I've contacted them again through live chat and this time they said my order was still being processed? But they didn't even ask for my order number which they did last time. Very confused but I really hope I receive a shipping update eventually... I paid $100 to be ghosted by a company lol. Hopefully they're just really busy...

Product Quality
4/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
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May
MaySydney, NSW
  • 3 reviews
  • 1 like

Misleading

published

Don't order Express. They give you an estimate and yes, it says that it'll be 'approximately' delivered within 5 days of when you ordered it but my tracking said an extra week. Don't pay the extra for Express. Absolute waste and where the crap is the $2 going? To the so called charity they say to donate to (when you're in store)? SMH. Waste. Go spend the $2 towards your $5 coffee at the local cafe instead!

Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Product Appearance Not as advertised
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Helen
HelenGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 2 likes

Where is my order? Order just delivered

published

Ordered 24 August for birthday present. Said delivery 1 sept. Today 19 September. Still nothing! Received 2 messages saying it’s ‘coming today’. Doesn’t arrive. Phones xomoany twice. Get nowhere. Disappointing.

Order just delivered today!!

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
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WYB
WYBSydney
  • 2 reviews

Great products but very wasteful

published
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Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Love the clothes.. but the sizing?!!

published

I’m a size small or xs and both have been too small for me so chose their “medium” - fit perfectly for their activewear but got some other pants and the medium wouldn’t even stay on me it was so big. This inconsistency is shocking

Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
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Maisy
MaisyVictoria
  • 2 reviews

Delivery so slow compared to other retailers. Don't bother paying for express!

published

Shopping easy and range good. But delivery during pandemic is terrible. Ordered from Cotton On, Myer, Lovista and JBHiFi all on same day. Express postage on all orders. 5 days later and cotton on haven't even dispatched yet, the only way to contact is via online chat. All other parcels were received within 3 days.

Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
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Kathy
KathyHunter Region, NSW
  • 15 reviews
  • 11 likes

Super Slim Ankle Grazer Track Pants

published

I’m reviewing this product here because Cotton On make no provision for reviews on site- not even for members. Kind of speaks volumes, doesn’t it?
The trackie dacks are advertised as ankle grazers. Well, at 175cm I’m of average height- not especially tall- and I don’t call ending 8cm above my ankle “ankle grazing”. I call that “mid calf”. They’re not particularly slim fitting either- particularly on the lower leg- what there is of it.
I got these 1/2 price for round the house, otherwise they’d be going back.
If you intend to wear them out of the house and aren’t short- don’t buy them!

Product Quality
2/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance Not as advertised
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Unhappy Customer
Unhappy CustomerGreater Melbourne (Inner), VIC

Quality has deteriorated over the years

published
Product Quality
2/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
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Cheap and cheerful but awful delivery

published

Great affordable clothing for kids however such an awful experience with delivery. Paid for express and still waiting after more than a week.
Contacted customer service who were going to email me a reply as they needed to contact couriers please. Still no reply and still no goods. So disappointing!!!

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
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Disappointed.
Disappointed. South East Queensland, QLD

Express Shipping is anything BUT express.

published
Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
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Jessica Sampson
Jessica Sampson
  • 19 reviews
  • 16 likes

Several brands under one umbrella; I usually find something cute

published
Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
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Questions & Answers

Rattana C.
Rattana C.asked
Cotton On Online Store

Still haven't received the tracking number after purchase it and been almost 3 weeks now , very disappointed!!!!!!

No answers
Christine
Christineasked
Cotton On Online Store

Online shopping with Cotton On is ok if u choose to pick up in shop. I am still wondering why Cotton On is still using country’s worst shipping company - Courier xxxxxx!

The driver never came to your home for delivery but they did update their online status as “attempt to deliver but not at home”! Also they said they left the card for me but they did not ! What a ridiculous service!!! I did give instruction to leave my order at my front door but they took my order back to their warehouse ‘

I am so frustrated to have Courier pls to deliver my order as I had few horrible experiences with them. This time, again, I really don’t know how long can I take my order back or it would never come ?

Cotton On Admin/Customer device: Please take all your customers review seriously and consider to change your courier partnership to boost your competitiveness !

No answers
Kate
Kateasked
Cotton On

No extend sizes available in the store. If I found one, you are lucky. That probably is the only one in Aus. Why are they producing it? Save for themselves to wear, not for sale?

No answers
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Cotton On

Details

Compare both Cotton On
CategoryOnline Shops and Clothing Shops & BrandsPhysical Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $60.00
Mens / Womens ClothingMens and WomensMens and Womens
Labels Sold Own LabelOwn Label
Buy Now, Pay Later OptionsAfterPayAfterPay
Clothing TypeActivewear, Children, General / Everyday, Pyjamas / Sleepwear and SwimwearActivewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear
Compare both Cotton On
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