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Cotton On

Cotton On

Online Store, Retail Stores (See All)
2.1 from 538 reviews · View Statistics
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Reviews

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Onlineshopper
OnlineshopperSouth East Queensland, QLD
  • 6 reviews
  • 2 likes

Used to love cotton on

published

Cotton on used to be a good cost effective brand, had fairly good quality staples - followed some trends but didn't get too carried away. Their jeans were always questionable fit/wear but overall I loved shopping there. Now it's following Gen Z fashion trends so hard, there is no mix of basics and trends anymore and the price has risen significantly. $70ish dollars for PJ pants! Calm down Cotton On you're not Peter Alexander, you should stay in your lane. Even cotton on body/active used to be amazing and now it's ugly and expensive yet no better quality. I hope it changes soon because I miss shopping there.

Product Quality
2/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
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Frzopova
FrzopovaSydney, NSW
  • 7 reviews
  • 1 like

Happy customer

published

I have ordered three times in past few months both baby clothes and 6 year olds clothes. Navigating online store was easy, decent selection, slightly higher prices but it meets the quality of products and delivery was fast, inside a working week within Sydney metro during lockdown. Only complaint would be bad quality Goonies Boys Shirt, seems to be original merch, but the cotton pattern has twisted in the torso section, in comparison with Spiderman Black glow in the dark shirt which is superb quality.

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Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Tamara A.
Tamara A.South East Queensland, QLD
  • 5 reviews
  • 1 like

Don't pay for express shipping

published

I have made two orders with Cotton On online and both times I paid for express shipping just for it to be really late. My latest order should have been delivered today but I didn't even get a shipping confirmation or tracking number. After contacting their live chat, someone was able to give me a tracking number but it hasnt even been loaded into Couriers Please system so who knows where it is or when it will arrive. I'm pretty annoyed with myself for ordering again online, hopefully I won't forget next time I have the urge to buy cheap bad quality clothes.

Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
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Good but some flaws

published

Cotton on sells some really nice things, but it’s a little messy eg. My pleated skirt had some loose thread, and the shipping takes a while.

Product Quality
3/5
Shipping
2/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
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"couriers please" needs to go.

published

I ordered two packages one arrived today the other not here yet. The one I just received came as I was in the living room so I could see it being delivered. This man walked not even up the steps of my house and threw my package at my door. I understand it is just clothes but that is horrible... they also say my second package isn meant to arrive AND I PAY EXPRESS SHIPPING but when I search it on "couriers please" website its changed for in another 3 days. Seriously, update your customers on these things.

Product Quality
3/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised
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Laura M.
Laura M.Southwest, VIC

Garbage Thongs, Difficult Sandals, Order Mix Ups, and Where The Hell Do I Leave a Review?

published
Product Quality
2/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Jessica Sampson
Jessica Sampson
  • 19 reviews
  • 16 likes

Several brands under one umbrella; I usually find something cute

published
Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
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Julieanne McQuillan
Julieanne McQuillan Sydney Surrounds, NSW

So disappointed

published

Hi all so I went in a week ago and bought some presents from my.son to give to me for Christmas. I bought a bag from there in within the first week of having it the bag broke. What do I do. Do I take it back an tell them or no point ? The bag cost me about $20 or so ?

Product Quality
2/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationCotton on Tuggarah
Sizing True to size
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So easy, so reliable!

published

Always love going online for one thing and checking out with many. It's estimate delivery is accurate, well packaged and great sizes and variety of choice. One of my fave places to shop!

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Eva
EvaMid North Coast, NSW
  • 2 reviews

Wrong item

published

Ordered 2 jumpers and 2 packets of 2-pack BIYS TRUNKS, got 2 jumpers and only ONE packet of 2-pack GIRLS TRINKS. The local stores can’t help, customer service number is blocked because of COVID19, on 144 number in a queue which changes every minute and gets longer!!! Frustrating!!,

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
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mny
mny
  • 5 reviews
  • 1 like

Perfect loungwear

published

Took about a week to receive the clothing and love everything I got. All pieces were as advertised and will buy more in the future. Just wait for a sale and it's worth it

Product Quality
4/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Perfect sizing, but terrible for the earth

published

The sizing and clothes themselves were perfect. The issue I had was with the amount of plastic used to wrap each individual item. Is Cotton On able to wrap several clothes in one singular piece of plastic before shipping it to the same address? It seemed unnecessary to create such a large amount of plastic rubbish for my one order :(

Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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CaroUber H.
CaroUber H.Sydney, NSW
  • 3 reviews

PRICES TOO HIGH

published

I used to buy in Melbourne but now i moved to Sydney and it seems like is so expensive. Also you buy tshirts for $25 and one week later is $5. It seems like you just need to wait what's left but it also means the overcharge is insane.

Product Quality
2/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Store LocationWestfield
Sizing True to size
Product Appearance As advertised
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Teresa Bartholomeusz
Teresa BartholomeuszGreater Melbourne (Metropolitan), VIC
  • 4 reviews

Great service

published

The clothing in this store are reasonable for their price. The quality is usually a bit under decent but it also depends on the item you are buying. I was satisfied with level of the store but I see improvement/

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance Not as advertised
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Olivia
Olivia
  • 4 reviews

Love love love

published

The stores are well lated out and easy to navigate making it simple to find what you need. Cotton on is working on their size inclusivity which is great fr everyone. The quality of the products is made to last at an affordable price :)

Product Quality
4/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Store LocationPenrith
Sizing True to size
Product Appearance As advertised
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Questions & Answers

Rattana C.
Rattana C.asked
Cotton On Online Store

Still haven't received the tracking number after purchase it and been almost 3 weeks now , very disappointed!!!!!!

No answers
Christine
Christineasked
Cotton On Online Store

Online shopping with Cotton On is ok if u choose to pick up in shop. I am still wondering why Cotton On is still using country’s worst shipping company - Courier xxxxxx!

The driver never came to your home for delivery but they did update their online status as “attempt to deliver but not at home”! Also they said they left the card for me but they did not ! What a ridiculous service!!! I did give instruction to leave my order at my front door but they took my order back to their warehouse ‘

I am so frustrated to have Courier pls to deliver my order as I had few horrible experiences with them. This time, again, I really don’t know how long can I take my order back or it would never come ?

Cotton On Admin/Customer device: Please take all your customers review seriously and consider to change your courier partnership to boost your competitiveness !

No answers
Kate
Kateasked
Cotton On

No extend sizes available in the store. If I found one, you are lucky. That probably is the only one in Aus. Why are they producing it? Save for themselves to wear, not for sale?

No answers
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Cotton On

Details

Compare both Cotton On
CategoryOnline Shops and Clothing Shops & BrandsPhysical Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $60.00
Mens / Womens ClothingMens and WomensMens and Womens
Labels Sold Own LabelOwn Label
Buy Now, Pay Later OptionsAfterPayAfterPay
Clothing TypeActivewear, Children, General / Everyday, Pyjamas / Sleepwear and SwimwearActivewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear
Compare both Cotton On
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