CovaU

CovaU

 Verifiedcovau.com.au
CovaU
4.5

2,026 reviews

PositivevsNegative
89% · 1,812174 · 9%

Reviews

2,026 reviews
Tracy N.
Tracy N.
 

Resolve issue

Bhrigette was very professional and helpful, she went out of her way to resolve the issue that I had. Show details ·  1
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Luke A.
Luke A.
 

Angeli is very helpful

Angeli was very helpful. She went to great lengths to satisfy me as a customer. Show details ·  1
Sarah R.
Sarah R.Greater Melbourne (Outer), VIC
 

Excellent

Amazing customer service and the cheapest rates in comparison to other providers for both electricity and gas Show details ·  1
Aqua X.
Aqua X.
  Fair Incentive

Good experience

Ana Aguiman is very patient. She helped me solve the problem of electricity quickly. Show details ·  1
Carefulshopper
CarefulshopperSouthwest, VIC9 posts
 
CovaU Energy
CovaU Energy   DM   
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Atta J.
Atta J.Greater Melbourne (Outer), VIC
  Verified

Great support experience with Bhriggete!

Recently signed up to CovAU. Their customer service is great! I didnt have to speak to an AI robot, nor did i have to wait very long before someone attended to me. Bhrigette was attentive, kind and made sure the problem was solved and clearly communicated the steps she had taken to do so. Its the simple human factor that does it for me. Thank you Bhrigette! Show details ·  1
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Ahmed A.
Ahmed A.Greater Melbourne (Outer), VIC
 

Good Work with the support

Hi Bhrigette, thanks for taking your time and explaining me each and everything, the benefits of using Covau energy, I really appreaciate of your support in getting me the covau energy. keep going the good work and once again thanks
Ahmed Show details ·  1
D Fisher
D FisherGreater Melbourne (Inner), VIC6 posts
 

How can customer reviews be trusted when staff ask for a 5 star review?

I have been asked to write a review. Here it is.
Lotti asked me to include her name, so I have.
I was asked to provide a 5 star review, which I will not. Not on less than 1 star service. Show details
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Karen T.
Karen T.
 

Wonderful experience with Jhon

Jhon at Covau was wonderful As an initial contact he was friendly patient and kind. He combined this with his knowledge and efficiency. I definitely recommend him She answered my questions simply but with the information I required, and he did not lose any patience when she had to reexplain things. Show details
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Daniel
Daniel
 

Great customer service

Had some issues with the login and account set up. One phone call to CovaU and Bhrigette Galvez quickly jumped in and try to help resolve this, made it a great experience with CovaU. Thanks again. Show details ·  1
thedarkgrove
thedarkgroveGreater Melbourne (Inner), VIC5 posts
 

No notes, just really happy

Been with the company for gas and power for two bill cycles. Bill is definitely lower than the last company. The one time I've had to contact customer service, the CS officer Mark was brilliant. He was friendly, knowledgeable, took accountability for the error made by someone else during signup and fixed the problem. There need to be more employees like him. Really happy. Show details ·  1
Bevan H.
Bevan H.
 

My Experience

I had the pleasure of dealing with Bhrigette Galvez who helped answer my queries in a timely manner. She followed up promptly and found that I was eligible for further discount. Been happy with CovaU since moving to them. Show details ·  1
Morena F.
Morena F.Greater Melbourne (Metropolitan), VIC
 

Excellent customer support

Thanks To Ann, she helped me with my doubt about paying my bill this month, she gave me complete information. Show details
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Glenn A.
Glenn A.Greater Melbourne (Metropolitan), VIC2 posts
 

Great customer service

Ana provided excellent customer service ensuring our switch to CovaU was smooth. She also helped me to log into my CovaU online account. Show details
fahadsattar92
fahadsattar92
 

Top notch customer service

Maureen was a great customer support agent, happy with her assisstance. Show details
Arlan
ArlanMelbourne4 posts
 

Very helpful customer service helped with annoying paperwork issue

I had an issues with waiting for some paperwork, and Maureen Tingson, a customer service representative was very helpful and patient as we went through the details. She sent me an email that I could respond to when the paperwork came through, so I didn't have to call up again. Show details
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Kuben Pillay
Kuben Pillay
 

Excellent customer service

I highly appreciated the attentive and courteous assistance provided by Angeli Lopez. She made sure that my questions were answered reliably. Show details
Matthew C.
Matthew C.
 

Good customer service, low wait time

Had a good experience with Jhon Bance of the sales team. He gave me the best deal available without any fuss, and then made a follow up call to clarify details. Very happy with the service. Show details
Anna B.
Anna B.Greater Melbourne (Inner), VIC
 

Positive experience

I would like to thank Mark Adlaon for…
I would like to thank Mark Adlaon for his professionalism and customer service, which was such a breath of fresh air.
He was knowledgable about the different services, but had such a positive nature to worth with.
He is certainly an asset to CovaU and I wish him every good.
Anna Barber Show details
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Cherie B.
Cherie B.Greater Melbourne (Metropolitan), VIC2 posts
 

patient and helpful

Recently changed energy providers from AGL to CovaU Hannah at customer support was very patient and helpful with my tech issue today - thank you Show details
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James S.
James S.Greater Melbourne (Outer), VIC
 

Helpful customer service

I recently switched to CovaU for my gas and electric from another provider. When I received my first email bill I was unable to open it. I rang customer support and spoke with Mia P who was very helpful and re-sent the bill and explained to me what I needed to do. A positive experience. Show details
Colin
ColinGreater Melbourne (Inner), VIC
 

Implementation of Life Support documentation

Mark is my go to person at CovaU. He never fails to resolve any issue I have. Saves me time and effort and for thatr I am very grateful. Show details
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Pedro G.
Pedro G.
 

Good support experience

I had an excellent experience with Michelle Francisco at Covau Support. After struggling with being overcharged on my hot water bill and feeling unheard in previous calls, Michelle was a breath of fresh air. She took the time to thoroughly investigate my issue and successfully resolved it. Her attentiveness and professionalism were outstanding. Highly recommend her for reliable and effective service! I recommend covau as a supplier ! Show details
Todd
Todd3 posts
 

Good Service

Very happy with the service provided by Mia. Answered all of my questions and was very helpful Show details
Marju
Marju
  Fair Incentive

Easy electricity switchover

Switching to CovaU was easy and clear thanks to Heidi! She was friendly, answered all my questions clearly and made electricity transfer so easy plus gave "Refer a Friend" discount for my referee and myself. Show details
della
dellaAU
  Fair Incentive

Customer service

Angeli provided excellent customer service and was very helpful with my questions Show details
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Chloe D
Chloe DGreater Melbourne (Outer), VIC
 

Great experience

Maureen was amazing, so fast and resolved my issue quickly Show details
Zen
ZenGreater Melbourne (Metropolitan), VIC
 

Electricity connection

Maureen was so helpful in providing info and getting our electricity connected very quickly. Great job! Show details
resurgence
resurgenceMelbourne, Victoria114 posts
 

Mark is a legend!

Mark was amazing and helped me finalise my electricity offer. Most notably he:

Explained my 27% guaranteed usage discount for electricity sign up. Walked me through on how to check the rates on the website for gas.
Offered future assistance with enquiries/problems without making a phone call.

He's an absolute champion and I look forward to dealing with him again! Show details

Jason J
Jason J
 

Positive experience through the call centre

I called the call centre for a billing issue. Minimal wait of <3 minutes to speak to a real person and I was transferred to Ms Bhrigette Galvez who was friendly, efficient and assured me she would follow up on my queries. True to her word she delivered. Great outcome. Thanks Bhrigette! Show details
Xin
XinGreater Melbourne (Metropolitan), VIC
 

High Efficiency Electricity Offer Activation

My teammate has asked an electricity offer week ago, and he has left the message for Covau that he will be in the US this week, and I will be the one to follow the offer, also leaved my phone number.

I chatted with Phabien with Wechat, and very soon, maybe 10min, i was told the offer have been activated, it is faster than expected, great thanks!

I will check the power later, thanks all! so no photos available now! Show details

garry b
garry bGreater Melbourne (Metropolitan), VIC4 posts
 

Very good

Good service very helpful
That’s all will keep using you Show details
Roland SELVA
Roland SELVA
 

Good Assistance from Lotti

had to speak to the Company on an outstanding issue and was connected to Lotti.
She was very meticulous and helpful Show details
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Louise
LouiseTraralgon2 posts
 

Billing Query

Lottie was very helpful concerning my questions regarding my account. Great Work Lottie Show details
Chanel Alice
Chanel AliceGreater Melbourne (Outer), VIC2 posts
 

Ana from customer service was really helpful

Ana from customer service was really helpful in processing my refund when I had accidentally paid my bill twice. She was able to identify and resolve my issue within 10 minutes. I commend CovaU for having 24 hour customer service. Show details
Robert
RobertGreater Melbourne (Inner), VIC6 posts
 

Another good experience

Phoned to change plans. Angeli was excellent in assisting me. Very happy. Show details
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taslima a.
taslima a.
 

Very good customer service

Great customer experience provided by Angile. She was fast and responsive, under promised and over delivered - I was told the issue would be resolved on the following day, but it was resolved the same day. Very happy. Show details
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Joel C.
Joel C.Central Highlands and Goldfields, VIC
  Verified

Thanks! Angeli Thanks! CovaU

Angeli was a great help, CovaU has excellent service.
Thanks again Angeli! Show details
David Blanks
David BlanksGreater Melbourne (Metropolitan), VIC
 

Efficient service at CovaU

I needed help with a URGS Application form and Lotti was most responsive and helpful Show details
Abaz
AbazGreater Melbourne (Inner), VIC3 posts
 

Polite and Helpfull

maureen helped me change elec/gas providers. she was very helpfull and rang me on time as agreed. Show details
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