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Cozmobox
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rip off - scam
Purchased two Estee Lauder serum from this company. They advertised it as "Don't pay $341" which is the price of 2 FULL SIZE bottles.
They sent me two samples that you can get for FREE at any Estee Lauder counter.
I paid $89 AUD for the 2 samples that have the value of cca. $10 (total).
Requested return and refund several times, been ignored.
Buyers beware, unfair business
Good product box
The box is full of good sized products and brands ,variety of skin care and beauty options.Good box to gift
The reviewer stated that an incentive was offered for this review
Absolute rip off
Three tiny samples and a small body wash, no luxury travel perfume. I've found each of those samples readily available for $3 each and the body wash for $7. So I've paid almost $40 for $16 worth of mostly men's perfume (3 of the 4 products are for men)
Hello Danielle, we appreciate your time in providing your feedback. We would love to know more details about the products you have received so we can investigate this further and rectify it soon shoul...
Read mored there be errors with the box you have received. Our team has already reached out to you via email last Friday. If you haven't received it, please send us an email at support@cozmogroup.com.au with the photo/s of what you received. Thank you!
Worst Delivery
There is no contact number, no fast replies.when reedemed a voucher from Groupon, they charged for extra 2 months by saying as policy & not cancelling subscriotion. worst site please dont encourage these kind of fraud sites
Hi Niha, thank you for your feedback. I have checked all your messages to us and it shows that you have messaged us twice on August 23rd and we replied to you on the 24th. And you messaged us again on...
Read more September 2nd, we responded to your query on the same day. Regarding our Groupon deal for the Beauty subscription, our terms states that you have to pay for at least 1 full price of our Beauty box before you can cancel. If in case you have missed reading it on our Groupon deal itself, we also mentioned it on our redemption page. We even mentioned that if you do not agree with our terms, we would suggest for you not to proceed further and request for a refund from Groupon. Upon further checking, it seems that you have mistakenly redeemed your Groupon voucher thru the incorrect page, which caused the confusion on both sides. To rectify this incident, we have updated your order for you to receive the correct item that you actually purchased and no further charges will be made to your account. We hope this settles and clears out all confusions and inconvenience.
my goodness, finally you understand the case
Thanks
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Appalling delivery times and questionable truth in being "despatched"
I ordered the product from Cozmobox as a gift via Catch.com.au on Nov 20, assuming plenty of time to arrive before Christmas. Received immediate email confirmation "leaves warehouse in 2 days". I sent them a note early Dec saying their tracking said "despatched" but not yet "in transit". They're having me on. I asked where their warehouse is located...no reply. Didn't arrive until the week after Christmas so I'm assuming they advertised the product without having it in stock. 5 weeks from Melbourne to Hobart and too late for being a Christmas gift! (Two other items I ordered from other suppliers the same day on Catch arrived within 2 weeks, not 5!!)
Ripped off!
Ordered on 3rd august. Received half of order in mid October. After numerous emails still waiting. Never use them again
Do not order through Cosmobox
I would NEVER order through Cosmobox again. Still waiting after 6 weeks for my delivery when website states 7 days.
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Hi Eszter, Thank you for your feedback and we're sorry to hear that you were not satisfied with the items you received. From the time we have posted our items, we have provided the sizes of the items ...
Read moreon our Groupon deal description as it is a requirement for us to be able to sell it on Groupon. We assure you that we are not scam and we only sell legitimate products that comes directly from large brand house and we have to go through a risk assessment before being approved to sell to large platforms. With regards to your return request, we have consulted this with the Groupon Team and made sure that you are being attended to and that this issue will be resolved. At this point, I believe that the refund has been provided and your concern has already been dealt with. Otherwise, please let us know. Thank you.