I continue to be amazed at the great service I receive from Cracker. They remain aware as to what I want. There calls are always courteous informative and without pressure to purchase. When I have ordered the wine is delivered promptly and as per instructions. An easy process.
Good choice of wines and quick delivery
Online choice is good, and the Cracka rating can be useful in assessing new wines. Delivery was on the right day, despite the public holidays.
They might be ok on delivery etc, but their post deliver marketing calls, text messages, emails are beyond annoying!! My advice, don't contact them at all. Too annoying. I have at least 5 numbers on my blocked list ALL related to this company! Never again!
Fails to deliver
Thanks for the opportunity to provide feedback on my recent experiences with your company, and thanks also for the offered $50 voucher for my next purchase which I think has now or almost expired. I have been travelling in outback Australia and only just returned, hence the delay in responding.
In terms of feedback I have to say that my experience with Cracka has been quite negative. I often buy wine from wineries and from companies like yours and, unfortunately, Cracka is the only one with which I have experienced any problems. Specifically, failure to be able to deliver my orders on the last two occasions requiring refunds to be given. On both of these occasions I was assured that the items were in stock but, after weeks of waiting for delivery, I lost patience and asked for a refund instead of an alternative wine. No other company has failed to deliver orders to my door within a reasonable period.
In the light of this experience I do not see any good reason to continue to place orders with Cracka even considering the kind offer of the gift voucher which I must decline.
5 cracker wines have always been excellent
I talked to the lovely Jackie today when I ordered my addition 2 cases of wonderful mystery Barossa Shiraz. I know that when Cracka says it's a 5 Cracka wine that it absolutely is exceptional quality. Mixed with the exceptional price and my birthday gift voucher I am very satisfied.
Great selection - Efficient service - Very user-friendly access
The title says it all. Just add to it the extremely competitive prices and you have the picture of a competent enterprise. Keep up the good work!!!
Value, speedy service and great prices
It was a truly great value dozen of high quality wines and all with the convenience of online shopping, it was delivered to my door really quickly.
Crack a bottle and enjoy.
I spend many hours browsing the variety and choices Cracka have on offer. My only problem is that I have now run out of storage. As delicious as the wines are, I can't drink enough to keep up with the bargains! I love the falling price auctions and hope they continue. I often recommend Cracka to my friends and family. I have a big party coming up next weekend, so maybe there will be some room made available in my wine racks soon after all... :))
Great selection, easy to use, good prices -- what's not to like??
I've bought a lot of wine from Cracka, and I've always been happy with the results. The website is easy to use, the deliveries are prompt, and the prices are fair.
Cracka - Great Service, Great Wine
Cracka realise we're all busy so when they ring me, they give me a quick review of the wine they think I might like and are super quick to put the transaction through for me. It takes no time at all and the wine turns up on my doorstep without me having to lift a finger. Great service, great wine!
Great wines, service & price
I find Cracka to be a great way to buy great wines at good prices. The quality is reliable, and for what I consider to be a 'high-end' wine prices are very competitive. Thoroughly recommend!
Fantastic convenience and value
As a long term customer of Cracka, I highly recommend them to my friends and family. The value is always excellent and, as I live outside the metropolitan area, the home delivery element is priceless. You should get amongst it!
As a VIP member of Cracka I really appreciate the caliber of wine that I can purchase at very competitive prices. I have also found them to provide me with accurate advice regarding my questions.
Good reliable service from Cracka
I occasionally buy my wine online from Cracka Wines and always get good, prompt service and deliver, all at reasonable prices.
Occasionally, I get a phone call offering a special which are usually fantastically priced so therefore always attractive. I particularly like the GMH Founders Choice Red Blend / Shiraz which they occasionally offer over the phone and my only disappointment is that I cannot order more of it directly online. The wine is excellent and at a very good price. I need to buy more so I eagerly await a call from Cracka again so that I can order more!
consistently very good
There are lotsa wine offers around with various sites offering unheard off wines at supposed huge discounts. I prefer to use Crack as you know you're getting a good deal..might not be the cheapest in town, but you get what you pay for in the end.
Keep up the good work
Very good service
I've bought about 6 cases of wine from Cracka and enjoy the reviews they provide and the speed/ ease of delivery. They have great variety, the prices are good and we'll keep using them.
Good, but could be better
Since I've been with Cracka Wines, they haven't really missed a beat and have enjoyed the wine they sent through over a few years now. If there was one small area of feed back I could provide, it would be not to have your telemarketers ring so often. I know what I like, and I just don't need the hard sell. We are on the "Do not Call" register because we got feed up with the 6:00pm telemarketing calls. Apart from that I would rate Cracka five stars.
Great service and very helpful
I didn't know about Cracka Wines until I was given a vaucher from Harvey Norman. Since than I have been using Cracka Wines and I think they are amazing.
I ordered a wine and the wrong wine was delivered. When contacted the staff were fantastic sent the correct wine immediately and offered the wrong wine that was delivered at an awesome price fantastic serice
Great product and service
Great service and some really good deals, wines you would not normally go for or could not afford, the auction is really worth looking at and also the mystery wines can be a great deal have purchased a few and all have been great some exceptional.
Questions & Answers
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