I continue to be amazed at the great service I receive from Cracker. They remain aware as to what I want. There calls are always courteous informative and without pressure to purchase. When I have ordered the wine is delivered promptly and as per instructions. An easy process.
Fails to deliver
Thanks for the opportunity to provide feedback on my recent experiences with your company, and thanks also for the offered $50 voucher for my next purchase which I think has now or almost expired. I have been travelling in outback Australia and only just returned, hence the delay in responding.
In terms of feedback I have to say that my experience with Cracka has been quite negative. I often buy wine from wineries and from companies like yours and, unfortunately, Cracka is the only one with which I have experienced any problems. Specifica...lly, failure to be able to deliver my orders on the last two occasions requiring refunds to be given. On both of these occasions I was assured that the items were in stock but, after weeks of waiting for delivery, I lost patience and asked for a refund instead of an alternative wine. No other company has failed to deliver orders to my door within a reasonable period. In the light of this experience I do not see any good reason to continue to place orders with Cracka even considering the kind offer of the gift voucher which I must decline. Sincerely Steve Slater
5 cracker wines have always been excellent
I talked to the lovely Jackie today when I ordered my addition 2 cases of wonderful mystery Barossa Shiraz. I know that when Cracka says it's a 5 Cracka wine that it absolutely is exceptional quality. Mixed with the exceptional price and my birthday gift voucher I am very satisfied.
Crack a bottle and enjoy.
I spend many hours browsing the variety and choices Cracka have on offer. My only problem is that I have now run out of storage. As delicious as the wines are, I can't drink enough to keep up with the bargains! I love the falling price auctions and hope they continue. I often recommend Cracka to my friends and family. I have a big party coming up next weekend, so maybe there will be some room made available in my wine racks soon after all... :))
Cracka - Great Service, Great Wine
Cracka realise we're all busy so when they ring me, they give me a quick review of the wine they think I might like and are super quick to put the transaction through for me. It takes no time at all and the wine turns up on my doorstep without me having to lift a finger. Great service, great wine!
- Verified customer
Good reliable service from Cracka
I occasionally buy my wine online from Cracka Wines and always get good, prompt service and deliver, all at reasonable prices.
Occasionally, I get a phone call offering a special which are usually fantastically priced so therefore always attractive. I particularly like the GMH Founders Choice Red Blend / Shiraz which they occasionally offer over the phone and my only disappointment is that I cannot order more of it directly online. The wine is excellent and at a very good price. I need to buy more so I eagerly await a call from Cracka again so that I can order more!
consistently very good
There are lotsa wine offers around with various sites offering unheard off wines at supposed huge discounts. I prefer to use Crack as you know you're getting a good deal..might not be the cheapest in town, but you get what you pay for in the end.
Keep up the good work
Good, but could be better
Since I've been with Cracka Wines, they haven't really missed a beat and have enjoyed the wine they sent through over a few years now. If there was one small area of feed back I could provide, it would be not to have your telemarketers ring so often. I know what I like, and I just don't need the hard sell. We are on the "Do not Call" register because we got feed up with the 6:00pm telemarketing calls. Apart from that I would rate Cracka five stars.
Questions & Answers
someone called Colin has just purchased via my paypal account today $101.11.
please look into this
whats your phone number - the specials you text me wont go to check out and I want to buy by tonight!!
Have cracka wines been writing their own reviews?
I don't believe so, at all. The review I wrote had nothing to do with anyone else but me. It was a true reflection of the way I felt about the Company, the People and the Products
Dean T.Cracka Wines
Absolutely not. As you can see, many of the reviews are for purchases that the team at Product Review have Verified.
However the CEO sent an email to purchasers asking people to push out favourable reviews. I was one and wrote an honest 3 star review. Good wines to be had but watch out for the sales 'tricks' so you cannot be sure all wines were tasted or that there was no arrangement with the winery on the RR. Double check before purchase is my advice.
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