2Crazy Domains

Crazy Domains

 Verified
2Crazy Domains
3.7

1,587 reviews

PositivevsNegative
67% · 1,064509 · 32%

Reviews

1,587 reviews
Dean
Dean24 posts
 

SCAMMERS

I purchased a .eu domain., No problem there. But then they email you asking for ID. WHY? Why not disclose what information you need prior to selling the domain. Because I didn't send them ID, they cancelled the domain and have not issued a refund. I WANT A REFUND NOW or I will make a complaint with ACCC
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Liou L.
Liou L.Greater Melbourne (Metropolitan), VIC3 posts
 

Very bad experience

Don’t buy from them. First, I never received the email verification email. Tired many times and still did not receive. Have to call them to sort it out.

Then, they said they need to verify the payment from me and my account got suspended because of it. Why do you do this verification? No one does it. They are crazy as their name.

If you need a domain name quickly, don’t use them. You will be like me. My website is stuck.

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CHLOE C.
CHLOE C.
  Fair Incentive

Thea provided excellent customer service

Thea I-14847192 provides very good support on the website registration. Show reply
Kirstie P.
Kirstie P.
 

Efficent Customer Service

Customer service from Nadine was 5 star, really efficient & helpful. Thank you Nadine! Show reply
tvmagic
tvmagicQueensland, 42143 posts
  Verified
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Beach To Barwear
Beach To BarwearGreater Melbourne (Inner), VIC
 

amazing service

Such fast and amazing service from Adrian. They answered everything and explained it, and when I couldn't work it out did it for me. Thank you :) Show reply
Nicole
Nicole
  Fair Incentive Verified

5-star review for Adrian Jhon from CrazyDomains customer service

I want to leave a 5-star review for Adrian Jhon from CrazyDomains customer service. Adrian provided exceptional support, addressing my concerns with professionalism and efficiency. He was incredibly knowledgeable and patient, guiding me through the process and ensuring all my questions were answered. His friendly demeanour and prompt responses made the entire experience seamless. I couldn't be happier with the service I received. Thank you, Adrian, for going above and beyond! Show reply
Darren
Darren2 posts
 

Rip off

Do not use Crazy Domains. My website was auto renewed even after I set all of my subscriptions to off on the auto renewal. On trying to get refunded after they took my money, they declined saying it’s not their policy. This is also after a phone call from them to me two weeks before renewal where I stated over the phone I did not want to renew my subscription’s. When I brought this up with the operator, they said I still had to turn off the auto renewal myself regardless of any conversation I had with the sales person. So at some point in the previous year someone reset my subscriptions to auto renewal. I certainly didn’t!
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Natalei
NataleiSouth West, WA2 posts
 

No hesitation in recommending at all!

I've always been pleased with service and information. My online chats to solve problems have always been thorough and solved the problems. Show reply
luke ruby
luke ruby
 

rectified email issue

email issue resolved by changing dns records and changing other settings Show reply
Sandra C.
Sandra C.South East Queensland, QLD
  Fair Incentive

great service

quick service and dealt with my issue quickly and efficiently Show reply
Andrew Corveddu
Andrew Corveddu
 

connection to email assistance

Albert was very helpful and knowledgeable as well as patient. thank you. Show reply
Martin Lane
Martin Lane
 

My experience on the 'Message Us'

My first interaction with Jeff on the Message Us line was not so great, it ended with my hanging on for about 20 mins with no response (I think he was very busy) so I abandoned. My next interaction was with Cath T. She stuck in there and resolved my problem very efficiently bringing back my confidence in the company. Show reply
Connor M.
Connor M.3 posts
 

[Content Removed]

$9 subscription turned into a $525 purchase without warning and they refuse to give me a refund they will only do member credit these guys will do anything but give a refund and be responsible for there shady actions (ill remove this review if im proven wrong)

Edit:

My personal issue was fixed even though I was disrespectful about it but the problem wasn’t resolved or fixed the only real way they can fix this issue is having a email verification for purchases above $100 - $200 so no one can accidentally buy something they didn’t intend on buying

Rates and Fees
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Hlw
Hlw
 

Fast and efficient

CATHY T was great and extremely helpful. Great service. Happy Show reply
safevis
safevis
 

quick and friendly support

Christian helped me to solve my email issue with friendly chat and no long waiting time. Show reply
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Mary
MaryPerth, WA
 

Was not receiving emails. Mailbox full, who knew!?

Nadene was the operator I chatted with. First rate service. Sorted out my issue straight away. Thank you! Show reply
wiehanvos96
wiehanvos96
 

Good experience and what seems like knowledgeable advice

Nadene was courteous and very helpful to resolve my issues. Show reply
Jessica A.
Jessica A.South East Queensland, QLD
 

Live chat is very helpful

Nadene was very helpful as it was very difficult for me to find out through the pages the questions I had. Show reply
All Trees P.
All Trees P.
 

Great service

Arnel was very friendly and helpful My email concerns were quickly resolved. Show reply
Rachel H.
Rachel H.South East Queensland, QLD
 

Beware - total scam

I have been trying to get online access to manage my purchased web addressed without success. I have emailed multiple times and even called them but no one can help with this simple issue. Yet, each month I see money being taken from my credit card! I then asked just to have the subscription cancelled, but they have not been able to manage that either. Don't sign up with them, they will keep taking money from you without providing the service
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R_BR
R_BR
 

cpanel password reset

Was unable to login directly to my cpanel, the support person (Cathy) was helpful and friendly as she reset the account and securely provided new login credentials. Show reply
Ross Graham
Ross GrahamSydney, NSW
 

Poor service, poor communication ,talk but no action

Deleted my web site after several years with them because they failed to contact me for rebilling. Ask yourself if you spent $1000s on a web site and the renewal came up why wouldnt you pay it? Their communication is terrible,Its run from the Phillipines and they talk a lot but have become hopeless . Wouldnt recommend them to anyone
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Shayne
ShayneRichmond-Tweed, NSW
 

Help With Suspicious Email

Good to interact with someone who knows what they’re talking about! Show reply
anton d.
anton d.Greater Melbourne (Outer), VIC3 posts
 

Stay away

5 months of calls and emails to fix my website and to still have it not fixed is absurd. What does one have to do to get them to fix the issue. Purchased 12 months SEO package, only got five months worth due to the website be down. I’m now requesting a refund, which I have had no calls from management on this. If has been weeks. How are they still in business? If I could give them no stars I would. My business account manager RT, extremely unhelpful.
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Justin
Justin
 

Email Setup

Very Helpful all tasks required were fulfilled inclusive of setting up new email and setup on computer and phone. Show reply
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Dani Carson
Dani Carson2 posts
 

Great, punctual service from Nadene

Nadene was incredibly punctual and quick to assist me with what i needed Show reply
Old customer
Old customer2 posts
 

Support is fast and efficient

Help and support is very fast and efficient, often time we just need to chat and help is done professionally.
Not able to remove and turn off auto renew on Backorder domain, opened up a chat support and was help by Thea - Interaction number [I-14532802]
Solution was quick and swift. Show reply
Chris P.
Chris P.
 

A quick, professional fix

Fast, friendly and knowledgeable service from Adrian Jhon - Interaction number I-14532132 Show reply
Hatton L.
Hatton L.
 

Very efficient and warm after sales experience

A very good after sales experience every time. I was worried when I started using it, but after I had many problems and got them solved properly, I think I made the right choice, thanks again Nadene! Show reply
Helena K.
Helena K.
 

Outlook not working

excellent quick service by Arnel knew what he was doing straight away and fixed my problem in very quick time. Very happy. Show reply
FPR
FPR
 

Great CSR

Adrian Jhon (I-14477306) was an awesome customer support. He was able to help me with my domain DNS problem. Show reply
David L.
David L.Sydney, NSW
 

Domain Management Problem Solving

A technical issue with domain name servers, which required sound technical knowledge and a problem-solving attitude. Good outcome in quite a short time. The agent was Thea and the interaction [I-14424576]. Show reply
Wayne C.
Wayne C.
 

excellent

Arnel good communication, slove the problem smoothly and explain the situataion professinaly Show reply
Mary-Anne
Mary-Anne
 

Happy with service

I needed help as errors kept popping up when I was adding a domain. I used Chat. Had a quick response. Thea assisted me. She walked me through the process step by step and saved me a lot of time and frustration trying to fix it myself. Great service. Show reply
Lou G
Lou GGreater Melbourne (Outer), VIC
 

Not receiving emails from one entity

I use Crazy Domains for email hosting for a small number of email accounts and I am very happy with their services. Their customer service / technical support is very professional, polite and friendly. My contact at Crazy Domains was Nadene and I was extremely happy with her service. Show reply
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Michelle T.
Michelle T.
 

Arnell fixed my email!!!! Thank you! Thank you!

After 4 days of trying to get my email to work, I finally spoke to Arnell, who diagnosed and fixed my problem in about 3 mins. He was very helpful and patient with me. I cannot thank him enough. He was far more experienced and knowledgeable than anyone else I had contacted in customer support over the last 4 days. Thank you so much! Show reply
Liam B.
Liam B.Hunter Region, NSW2 posts
  Verified

Dangerous and useless

Never host a website with them. I purchased Premium Windows-based shared hosting and suddenly found my sites riddled with PHP malware injected files, resulting in websites being destroyed, as well as the reputation of me and my clients. Their service is incredibly poor, far too slow and completely incompetent - trying to make out it was my fault and yet completely beyond my control (I am a web developer of long experience). None of my sites used PHP and yet PHP was being switched on in the background (after being switched off) and sites corrupted time and again. An absolute mess of a company.
Liam B.
Liam B.  
More

As a follow-up in attempting to resolve this issue, all of my websites have been taken offline and have remained so for days and they are unable to solve either problem.

Brett S.
Brett S.
 

Email Concerns

Corrected multiple email issues. Arnel was excellent with service and knowledge. Show reply
Claire
Claire2 posts
 

Fantastic customer service

Fantastic customer service from Arnel - fast, friendly and efficient. I was able to get my query resolved within a few minutes. Thank you! Show reply
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