Reviewer Photos & Videos
Extra charges to just get verified do not use
Extra charges when you want to verify your domain with facebook and other services. This is a standard thing to be able to do. But for some reason they do not allow you to do it
Scam and sham
Be careful, they slam you with spam telling you that you need to upgrade protection and that you're vulnerable and if you do click on it to purchase, the default is to get you to purchase a 5 year purchase at a significant rate. And if you do purchase something to upgrade, it may affect your settings and you might not be able to access emails. Their systems re constantly down and their servers are always having issues.
Your support / Dev team keep ignoring me, more than 10 emails, phone calls... they keep saying will contact you but nothing
not sure if I am dealing with a professional company
here is the ticket number: 20841268
web builder scam - avoid crazy domains
I've been using crazy domains for years. I recently noticed a charge of more than $50 for a purchase that I didn't make - 'a website builder'. I've been told that I can only get 'credit', not a full refund, even though I didn't purchase the product!!! After many negotiations, they've offered a pro-rata refund, which makes no sense - I haven't purchased or used the product.
They slip in the webbuilder as a free 'add on' when you're making your purchase, and then charge your more than $50 every three months, even if you don't know it's there or ...don't use it. Blatantly unethical business dealings. I've spent a few days now asking for a full refund with no luck. Godaddy lets you transfer your au domains over free, and .coms for a fee but you get a free year of hosting. I'll be moving everything across. After thousands of dollars and years of loyalty Crazy Domains just rip me off. I suppose when you do this to every customer, some won't notice and they make a lot of money from it. Terrible customer service practices. I've submitted complaints to the telecommunications ombudsman and NSW department of fair trading. It's wrong to call a product free, force it on a consumer, and then charge them for it without their consent. If the same thing happens to you, I recommend you make the same complaints- you'll save other people the bad experience by holding Crazy Domains accountable.
SCAM DO NOT USE THEM
I have been a customer for many years and have several active services.
I have purchased a domain name registration.
Crazy domain have bundled a 3 months free trial for a website builder that I did not request and have not opted in for. I don't even know what it is.
Crazy domain have setup an auto-renew post the trial that I have not opted in for.
Three months have now passed and I have been charged for a subscription to the service.
I wrote to request a refund and cancellation of service. The responses from the contact center were disgraceful....
Free Website Builder is a Scam
Ordered a domain, website builder was included "free trial" I could not find a way to remove it from the cart after trying several times. 3 months Later get charged $55 for something I never ordered in the first place. They have offered me a refund of internal credit, in other words we're keeping your money you just get to pay for something different.
Auto-renewal is the worst idea
I purchased a domain through here and they give you a free trial of a Website Builder. All the notifications of the website builder went to my spam email and before I knew to cancel they charged me for it. I have never used it or needed it. They will not give me a refund for it even though I've tried to contact them multiple times. I am currently not working due to the pandemic and need that money to pay for rent-bills-food. I don't understand why they cannot refund me for a service that I do not need or use. The only thing they could do for me is provide a credit. I will never need that credit because they've lost a customer. I will be sure to relay this to others in the industry.
Horrible, greedy organisation
Had my email server changed over and it was set up incorrectly by Crazy Domain‘s which caused block in receiving emails on all my business addresses. As soon as I became aware of this I contacted the team and Raised concerns. Nothing was being fixed by them, I spent over 10 hours across two days communicating with them trying to get an understanding of when this would be fixed. And got no clarification, I would be left on hold for 40 minutes each call And then be told someone would call me back, which wouldn’t happen. I had to pay a technician ...to remove my emails from Crazy Domain’s and I had to re-pay for another server. Customer complaint resolution team is non-existent, they won’t refund and they offered a month of web hosting for my time. Nothing in compare to the time and stressed caused from the situation.
Dodgy shonky and horrible experience
Crazydomains charged me for services products I previously cancelled and don't need relying on auto-renewal despite me calling and asking for all auto-renewals to be turned off. They are dodgy avoid this company like you would the plague. There systems don't work see my review on Google, they are all about money nothing else. They won't even review past calls where I asked them to cancel auto-renewal. Go with a good provider with a long term strategy like GoDaddy. As a long term crazydomain customer having spent $1000s with them I can assure you this is a sad reflection of a once great company. Avoid headaches avoid poor systems and poor customer service and a dodgy company do whatever to make money.
They do not respond to emails. They do not call back with updates when there are issues. My site has been down for 5 days and I just get the same run around every time I call. I am in the process of moving my business to Ventraip. Australian operated with Australian call centre and they can read, write and understand English.
I regret my initial decision to do so every time they don't help you to fix tech issues, 6 weeks without emails don’t ever use this company call me 0447 530 629. Please profit from my huge mistake of using these I am seeking legal compensation don’t use the company there are totally unprofessional it all gets done out of the Philippine waste of time
Absolutely predatory business model - Do not use!!!!
I've unfortunately been locked into using this company and regret my initial decision to do so every time they don't help you to fix tech issues, set auto-renew as default so that you get charged for products you never wanted and continue to increase the price of your domain name because you have no option to change it given it's printed on your advertising material, and you've spent a bunch of time pointing your customers there. Please profit from my huge mistake of using these predators and look for another company to use.
Started to dupe people and seems comfortable with this business model!
THEY ARE THE WORST! I have been a customer of Crazy Domains for over 10 + years. They have become desperate in their business dealings and started scamming people. They have started adding services on a 'Free Offer' to your account, which you never use, then next year charge you $55 for it on "auto-renewal base Monthly. I called in April 2020 to cancel one of these sly add-ons. Yet, they kept the auto-renewals on. Even though I only recently called and said take any auto-renewals off the account other than the domains, They now owe me $530 for ...one domain. When I called, the customer service rep kept saying to me, 'it's a shared responsibility, and if you don't read the Ts and Cs, this is what happens' like it's my fault!!! They obviously don't care about loyal customers. I will be moving, and god, it will be good to say goodbye to this company!
Support by the biggest bunch of hopeless people
I have a long contract with Crazy for email hosting. Since over two years I am receiving bounce messages when I try to send emails to my friends who are with Deutsche Telecom [t-online.de]. In this time I have learned that Crazy Domains have an immense pool of totally incompetent people whose expertise is in now way tainted or diluted by any detailed technical knowledge and who are acting as firstname.lastname@example.org. It seems their employment criteria require the ability to speak and read, expertise must be a reject criterion. After at least two ...years of unsuccessfully trying to get the issue resolved, I am giving up and move over to another E Mail Hosting provider. The money I spent, I write off as educational fee for a a course in bad experience. Unfortunately, the above ratings have only stars where there should also be 5 degrees of Lemons and Crazy Domains Helpdesk would certainly qualify for a fat 5 Lemons!
AUTO RENEW IS A CON
I will NEVER use this off shore company again. Ripped off via auto renew. As previous reviewers have said they offer 'free' add ons and hide the auto renew making it difficult to switch it off even though you thought it wasn't activated. Complained and complained but refused a refund. Completely unprofessional in every sense of the word.
Questions & Answers
how to open email using google?
Hi Miramon Valdez,
Thank you for reaching out to us. If you are trying to check your personal email hosted with us using your Gmail account you may refer to the link below for the instructions on setting up your personal email through Gmail.
Alternatively, you may also check your email online through any browser by logging to to webmail at https://rc.ds.network/ .
If you require further help on setting up your email. you may contact us through 1300210210 or send us an email at email@example.com. Our support is available 24/7.
Online Reviews Manager
I am currently with the morons of Smart Artist and they are dreadful. I'll do a review to warn others.
Looked at this page and looks like Crazy is crazy.
I need to re new a few domains but not sure who to trust.
Anyone found a good company to renew domains.
MelbIT are great but at $140 for two years they cost to much where most are about $40 for two years.
Stay away from Crazy Domains, anything is better - even if you pay more.
Hi. I can totally recommend http://namecheap.com They have great prices and service. Only drawback is no phone number for support, online only, but they always answer 24/7 and solve any problem.
I am not able to access my emails so I went to go to the Crazy Domains web page and I cannot get in there either, not by my lap top nor by my phone.Do you know what is happening with the site?
Thank you for reaching out to us and we are sorry for your inconvenience. Can you please provide me with your domain name so we can check your account and check status of the service?
northerntasmaniaweddings.com.au But it is the crazy domains web site that I cannot bring up
Thank you for your response. I understand the situation that you are unable to access our website www.crazydomains.com.au hence you are unable to log in to your Account Manager.
Have you tried accessing our website though a different browser or a different device? If you are still getting the same error, please let us know what is the error.
Get an answer from our members and Crazy Domains representatives
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