My wife took her Fiat to Cricks Noosa today and had an experience that I can only describe as misogynistic and appalling. It started with them telling her it was a 15 minute walk to Noosaville when it was 55 minutes. We knew the problem with her car when she took it there to seemingly be repaired. They knew that too. Several hours later, after chuckling at her “misfortune” at walking nearly an hour in the heat with a backpack and no water, she asked for an update several times and got no response. Six and a half hours later, she was belittled ...when she was told about the problem - which we already knew about - and was charged $150 for the information and the changing of one bulb and a fuse. I am furious that in 2021 that such sexist behaviour still exists because I know that it wouldn’t have happened if I was there. We have decided to rename them Crooks Noosa and would suggest that anyone who is looking for any modicum of customer service or decency go elsewhere.
Quote given for selling my Fiat 500
I recently took my 2016 FIat 500 to Cricks in Noosa where I had originally purchased it from as new.
I was shocked when I was only offered 4000 dollars for them to sell it on for I suspect considerably more .
According to the Red book car guide 8,200 was what I was entitled to receive in regards to the current condition of the car .
I was offered 8000 dollars for it at another car dealership and would therefore like to know why I was offered such a insignificant amount by your company.
Thank you Pam White
A part was (supposedly) being ordered for me in October 2018. It is now (almost end) January 2020. My numerous emails asking for updates get ignored. I’ve contacted “head office” who fobbed me off on to somebody new at the Noosa dealership. After initial contact with him, emails once again get ignored. I called a week again and was told that I would be called back shortly. Well, I’m still waiting.
Worst experience ever
Purchased a new RAM I was shameless lied to and once you sign the contract you are treated like dirt. The car had rust on delivery after 7 months of requesting repair they advised me that the cause was environmental issues saying It was caused by me. I then took this up with RAM Australia. RAM advised that their was never a warranty claim made and RAM fixed the issue. Cricks a bunch of liers and dishonest crooks my advice is to run and deal with a reputable dealer. Visit their poor ratings on face book and word of mouth . I am not standing alone here
Cricks were unable to find a aircon leak in my sons Subaru twice , initial visit they topped the a/c up and suggested I bring it back if it failed . Surprise , surprise it did fail and they then changed a valve which did not fix the leak. ( suspect they wanted to appear to do something ) Clearly made a booking for me to wait for car and it sat for a full hour in carpark untouched.
I rang to insist they fix the car and was told the aircon service unit is broken so in frustration took the car to a Noosaville aircon mechanic and he found a larg...
They can’t even get their name right - should be spelt CROOKS
This is the second time of buying from them. Only went back as they own half the dealerships within 50km so you’re stuck.
First issue, watch what they say and what they put on the contract. The two won’t necessarily agree. Unfortunately they keep you there for hours to wear you out so it’s easy to miss. We got our contact amended as we noticed before the calling off period and threatened to cancel the deal if they didn’t add the items they had missed by mistake.
Secondly watch out for them asking to massage the value of the trade in so that...their sales figures look better. The bottom line figure will be the same so you loose nothing. Problem is they offer say $1000 for trade in, write it up as $5000 and change the sale price of theirs accordingly. You pay the same so do you care. Not until you pay them the finance that is. At which point they can change the price they’ll pay for the trade in. You can’t cancel anything now as there’s finance penalties so you’re locked in and have to pay the difference. They may have a valid reason for changing the price, but because the contract has the inflated price, even if you take your trade in out of the contract, your left with a contract that has a higher price. This is why they drag out the sales process as long as possible so they get their money in the bank and you have no recourse. It’s only now you understand why it took them a week to send an invoice to the finance company. The figures are just examples to make it clear, we ended up loosing a few thousand this way, but unfortunately no proof, so can’t fix it. They did several other dodgy things, but these points might help you avoid not driving away mad. There’s nothing I can do to fix my situation, but hopefully this warning will make others think twice about trusting the verbally agreed and ensuring what is written on the contract is really what it should be. They’re good at being friendly so you trust them, just remember you owe them nothing so only sign for what you’re happy with as the contract is all that counts.
Untrusted dealer -
This is the worst dealer I ever dealt with
I went to buy a 2016 VW Passat B8 Wagon -2016 model ( still not sold) at Cricks used cars Noosa (same location with Subaru) after negotiated over the phone ,two months ago.
As per the photos of this car in the Advertisement, I found that the parcel cover was missing and Salesperson Steve agreed with me to swap with another car in the sale( It was around $850/=).
Based on his promise I went there (from Brisbane to Noosa) . Once I reach
ed the dealership the sales person was not at the location as...
The reviewer stated that an incentive was offered for this review
Professional Ripoff Artists
Sent 3 vehicles to Cricks Noosa for recalls. Was quoted $480 for a service on one of them and charged my husband $957 on pick up. When I called to complain to the service manager I was virtually told bad luck and to have a nice day and was then hung up on. These providers have no scruples and will go to any length to take your money. Go anywhere else!!!
Drive away crappy
Worst mistake I have ever made buying a used car from this company. They are very dishonest in their servicing division. Charging for parts that were not installed in the vehicle. Stating that parts needed replacing when they didn't and quoting exorbitant costs for them. Recently had the car in for a warranty repair at the nambour centre, when I got the car back, the rear reversing sensor didn't work any more and the sunvisor retaining clip had been snapped off. Cricks at Noosa said they could repair them for $500! I took out the Platinum Warr...anty when I bought the car, they said those parts aren't covered. Think wisely before you take out that policy, its a money making con. If you don't get your car serviced twice a year, based on time rather than kilometers, its automatically cancelled. Their service charges are almost double what they should be. I agree with a previous comment regarding the staff, they can be quite aggressive and intimidating at times if you have problems. Their attitude of 'that's the way it is, so accept it', leaves a lot to be desired.
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