purchased used car end of January and within 2 weeks car was slow to start. got battery checked and needed a new one after being told battery was “good”. car had been looked over prior to our purchase by their service dept. however I was not aware I had to ring them first before I purchased a new one. that cost me.
- Verified customer
Dubious high pressure sales tactics!
I would not recommend them.
I wanted to buy a Subaru and went in to test drive and see what they would give me for my car. The Salesman went over the top trying to be my friend (even wanting to discuss the price of milk at IGA!!! ) and when I said I couldn’t, (well, didn’t want to), sign today he said “sure, no problems”. Then when it came to asking for a change over figure they started pressuring me to sign first ... saying ‘this is the way it works’. When I said I wasn’t signing today he brought out the ‘Manager’ ?? who said they’d defini...tely give me a good deal but I had to commit to buying today ... and they wouldn’t give me their price until I did. They made me feel bullied and that I didn’t know ‘How it works.’ I felt intimidated and after resisting further pressure finally got to walk out. The Salesman walked me to my car and then said as I was leaving that ‘I hope you think of me as your friend enough to buy a car from me’ !!!! Anyway, As I had said to Cricks I was only going to visit two dealers to get a price as I was in a hurry to buy before Xmas. I went to Subaru at Morayfield and they were great, treated me like an intelligent person, were very helpful and upfront with me, such a relief! They gave me a final price with no pressure to sign. I left and had lunch with a friend then went back and signed on the same day!
Damage to alloy rim, failure to respond to complaint, failure to return calls.
Immediately after collecting my car I saw that one alloy rim had damage not present when the car was left to have new tyres fitted. After two weeks of multiple broken promises to return calls Tyresales communicated their displeasure after which the car was called in to have the damage repaired. Even then they kept it for a day longer that originally promised! Tyresales were entirely professional and supportive throughout and I would not hesitate to use them again. Just not using the same fitting company!
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