Purchase was great! Service... not so much
I purchased my 2017 WRX through Cricks last year. The sales person, Kyle Miller, was really good to deal with. He worked with me to secure the best price, then he took the time to find the car I wanted in the colour I had chosen. The finance department were somewhat helpful though they did talk down my financial advisor and warned me to be careful (Cricks could neither get the finance amount I needed nor the low interested rate and pay out fees I had through my advisor).
I have had to go back to the service department twice with my new car f...or manufacturer issues. Both times were somewhat difficult. I had to leave my car with the service department for a lot longer than youd expect for both issues (i live an hour away from the shop so this was very frustrating). I didnt feel the staff were very helpful there and I felt they spoke down to me as if I didnt know anything about cars (my partner works in the car industry so while I know I dont know everything, I know more than youd think). At first, the Maroochydore office asked me to take my car to Noosa as thats where I bought it from however have since welcomed me to their shop as I do my servicing through them and theyre aware of my frustration with Noosa.
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