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Crimsafe
4.2 from 354 reviews

Reviews

3.0

5 reviews
5
(1)
4
(2)
3
(0)
2
(0)
1
(2)
  • Product Quality
    3.3 (4)
  • Return Claim MadeYes (5) · No
  • Job Satisfaction
    3.0 (5)
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SueC

SueCQueensland

Poor customer service from installer - DO NOT USE ALCOM SECURITY

published

I had Alcom Security install a window and front door. Had issued from day one. Firstly wrong colour which they fixed. Did not do the regular inspections, cancelled and didn't come back. When I did get them back the window was corroding & all he could say was clean it!. Window kept corroding, so got them out again & they took pics & said will lodge a claim..heard nothing for over a month. Have been leaving messages and no one will return my calls...very poor will never use them again.

Product Quality
Job Satisfaction
Return Claim MadeYes
1 comment
Crimsafe
Crimsafe T.Crimsafe
Simon F.

Simon F.Sydney Surrounds, NSW

  • Verified customer

False advertising! Done make the same mistake we did!

published
Product Quality
Job Satisfaction
Return Claim MadeYes
3 comments
Crimsafe
Crimsafe T.Crimsafe
Crimsafe
Crimsafe T.Crimsafe

Hi Simon, please let us know if you have been able to email Crimsafe at info@crimsafe.com.au as we have not seen anything come through to us as yet. Kind Regards, Crimsafe Team.

Simon F.
Simon F.

Hi Crimsafe,
The Crimsafe NSW Business Developement Manager and the Sydney chief installer have been in contact with us and are working with us to resolve the issue. Thank you for checking up on the progress.
Regards,
Simon.

  • Verified customer

Great Doors

published

Recently had front screen door and rear sliding door supplied and installed, had small issue with one prompt service and response to fix. Good service and responses to date from Crime safe

Job Satisfaction
Return Claim MadeYes
1 comment
Crimsafe
Crimsafe T.Crimsafe

Hi Mark, thank you so much for taking the time to leave a review! Great to hear your small issue was dealt with promptly by our supplier, we would love to share your review with them if you could please let us know? Thank you, Crimsafe Team :)

Review collected in partnership with Crimsafe

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Al D

Al DHunter Region, NSW

  • Verified customer

Warranty issue with the fitting of the door.

published

Our door was not closing properly and when we called the company they immediately organised it to be seen to. Within two days the door was inspected and repaired. we are very happy with the companies service and standards.

Product Quality
Job Satisfaction
Return Claim MadeYes
1 comment
Crimsafe
Crimsafe T.Crimsafe

Hi Al D, thank you for getting in touch, we are glad to hear your Crimsafe door was repaired promptly and you are happy with your purchase, kind regards Crimsafe Team.

Review collected in partnership with Crimsafe

Ian and D. S

Ian and D. SSouth East Queensland, QLD

You want a great product that lives up to the hype- CRIMSAFE is our choice!

published

We’re so glad to have crimsafe. We had our whole house crimsafed years ago and was hugely inpressed with the original installer. After many years some paint was fading from some screen mesh so we contacted the crimsafe warranty department and was dealt with immediately. Paul who did the quick but thorough inspection advised 6-8weeks turn around. But, surprisingly within that week screen mesh came back new. If ever you have doubts about getting this product think about quality, security & strength, genuine warranty and after sale service far beyond other similar products - CRIMSAFE has it all.

Product Quality
Job Satisfaction
Return Claim MadeYes
1 comment
Crimsafe
Crimsafe T.Crimsafe
See all Crimsafe reviews

Questions & Answers

Graham G

Graham Gasked

I have paint on inside of crimsafe screen. How do I get screen off to clean them.
Windows are long and narrow

2 answers
Anne R.
Anne R.

have you used WD40? It will clean the paint off. then clean the screen as per instructions (auto car wash and dry with clean cloth)

Graham G
Graham G

I can't get to Windows as I have crimsafe over it

jo

joasked

how much do the crimsafe doors cost, please?

No answers
Brian L.

Brian L.asked

We installed the front door and several windows with Crimsafe mesh some years ago. From the start there was a corrosion effect at the bottom of each which has resulted in the rubber surround becoming pitted. We were given Crimsafe Stain Clean which we have applied several times to little effect. Are there any other remedies to correct this product fault?

No answers

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