Reviewer Photos & Videos
Great BBQ and awesome support
Just received the 4 burner and love it. The support from the Crossray team is fantastic in case you do need anything. Highly recommended and I don’t recommend much … enjoy!
Purchased in July 2021 for $1,700.00.
Great BBQ & Great Company to Deal With
This is a great product. In the early stages I noticed some of the enamel on the side panel was chipped and Brandon quickly agreed to replace the whole unit without any fuss. I cannot recommend this product or company highly enough.
After much research, we decided on this BBQ because of its design and innovative method of cooking. Brandon was very helpful in providing product dimensions and options, as I was building he BBQ into an outdoor kitchen/alfresco setting.
Cooking results are fantastic. I use the hotplate for stir-fry vegies and also some meats (such as crumbed lamb cutlets, and occasionally sausages), and use the grill for anything you would traditionally grill - meats, sausages.
I chose the natural gas option. One infrared burner was difficult to light, and a...phone call to Brandon provided a recommended solution - to clean out the jets. This worked, but had it not, Brandon was going to ship a replacement set of jets. Cleaning is very easy with a large tray that collects the fat and the tray is easily scraped out after the BBQ cools. The design of the BBQ is elegant, and the assembly is easy because of the inherently good design, and clear instructions provided.
Purchased in August 2020.
Quick and convenient cooking
Thoroughly enjoy cooking on this bbq. It heats up to the desired temperature quickly and with the large surface area - as i can also use the top rack to cook (i have the 4 burner) - the meal is cooked in no time. I have hardly used the oven since purchasing this bbq especially when im strapped for time. So far i have cooked meats, veggies and pizzas and they turned out great and tasted delicious. Definitely didnt taste like food cooked on an open gas bbq but a lot more flavorsome. Easy to clean and looks great on our porch too.
Purchased in May 2021.
Leaves our guests wanting more
We have had the crossray now for five months and never had a bad meal - from delicate fish to large steaks this BBQ is amazing. Leaving the food moist and with so much flavour.
Purchased in November 2020 at Bunnings Warehouse.
Great Customer Support
Purchased the 4 burner (built in) for our new alfresco area, great looking BBQ and the crossray design is fantastic as its almost eliminates flair ups. Had a few issues with the first unit and as stated by many reviews on here Brandon from Thermofilm made sure it was all sorted with a few simple emails.. ended up replacing the whole unit with no questions.
If you find it gets super hot even on low and you don't want to have to cook on the top section I suggest to convert it to Natrual gas as we found it reduced the heat just enough to make it ...perfect for all cooking (top or bottom). One important suggestion for anyone planning on plumbing it in to Natural gas, get your plumber involved early and to look at the bbq onsite as the instructions that came with the natural gas kit are incorrect (they are for the old model) and resulted in requiring a return visit from my plumber at an additional cost to change the location of the gas connection / reinstall flex pipe inside bbq. I also had to replace part of the joinery sub straight drilled to suit and update the stone order to change the location of the gas flex holes which could of been avoided with earlier inspection! Overall great value BBQ for the price point, clean modern design and fantastic customer service would recommend to anyone.
Purchased in January 2021.
This BBQ is by far the best one I've ever had.
The heat is even throughout the surface and it gets very hot so I often end up using the top shelf instead. Quality seems to be spot on as well, but I've only had it for 6 weeks, but so far so good.
Purchased in December 2020 for $4,500.00.
Not only is the bbq great, the customer service is exceptional. My hood was damaged and Brandon Lee from customer service sorted it out straight away. Great product backed by great after service.
Purchased in November 2020.
Best BBQ available
Reviewed BBQ options across all brands to replace our Webber. We bought the Crossray 2 burner about a month ago: used most nights instead of the stove, so gets a lot of use: The two burner gives about the same cooking area as our old 4 burner because the Crossray heating means we are cooking on the racks more effectively.
Pork ribs: 45 min; Portuguese chicken: 20 min; Porterhouse steak: 2min each side max
Weight is not excessive, so it can easily be moved around but not move while being used
Easy to put together- yes it is IKEA proof and the directions work
Easy to clean compared to both the Webber and standard 4 burner we had.
Very quick to reach cooking temp and does not burn the food.
Easily the best bbq we have ever had
Purchased in September 2020 for $799.00.
As a professional chef I was incredibly excited about purchasing this bbq. I spent a long time doing my research and decided the crossray could be the perfect outdoor bbq. The concept is fantastic, I am sad to say that the quality however does not match the price. I purchased the built in 4 burner at considerable expense and designed my entire outdoor kitchen around it. The bbq arrived and the burner control knobs were damaged. These were replaced by the distributor and easy to install. However within 3 months one of the LED lights on the front...has also failed. Also and more importantly the bbq itself appears to be badly designed or manufactured. The two top racks do not fit neatly, they are too short (or the bbq is too wide) so they only just fit on top of the grooves and with the slightest knock (rotating food) they fall down onto the main cooking area and end up ruining all the food on the grill. I've had to remove them for good now. I'm absolutely devastated, I designed my built in kitchen around this piece and was hoping to use it for many years but now I hardly use it.
What an upgrade
After 14 Years of cooking on an old style of BBQ it was time for a new & up to date one, that I could build into a outdoor kitchen. The guys at Crossray were very helpful. Thank. I am looking forward to show it off to my mates.
Purchased in October 2020.
Great Customer Service
We purchased the 4 burner trolley BBQ and have had it for approx 3 weeks. We have cooked steaks, sausages and pork ribs and have been totally impressed. We did have a problem with number 4 burner initially, one phone call and 24 hours later a new burner was delivered and no further issues. Love the BBQ and great customer service!
Purchased in September 2020 at Bunnings Warehouse.
This BBQ keeps getting better and so does the service...
When we first got the BBQ we thought it was good but now we think - WOW!!!
It cooks everything so much better and I've had some nice BBQ's over the years. Steak was amazing, we had a roast lamb the other night and the tuna steaks were superb. It cooks so well and so fast!
The service from these guys has been outstanding as well. Brandon is excellent. Always helpful and just keeps on trying to help.
Purchased in October 2020.
Everything we wanted in a bbq
This bbq is everything we were looking for. After hours of research on a bbq. We decided this is exactly what we wanted.
It has so many options in the way of cooking and the food tastes amazing. It is compact but can fit so much on it. A lot more than our old 4 burner. We were going to get a 6burner until we found this. We dealt with Michelle from Crossray/Heatstrip
Michelle has been nothing but amazing and her customer service is amazing, Michelle goes above and beyond for her customers which is greatly appreciated.
We couldn’t be happier with our purchase and our customer service! Thank you
Purchased in September 2020 at Bunnings Warehouse for $1,700.00.
Best BBQ I have ever owned
The Crossray 4 burner is a fantastic BBQ. I love using it. The heat it generates and the speed at which it heats up is unparalled. I use it for cooking steaks, pizzas, slow cooking ribs and making unbelievable moist and tasty chickens on the rotisserie. Brandon has provided amazing sales and service support in the year I have had this BBQ . I can't ask for anything better.
Purchased in August 2019.
Questions & Answers
Still getting familiar with our new 4-burner gas Crossray bought online due to pandemic. Already we can state it's the best brand we've ever owned. Just wondering how people line their drip trays. Can't find anything that fits just right, or a foil that is sturdy enough.
Hi Mary, thank you for your comment. Would it be possible if could write a short review on the product.
Also, you can use regular foil or sand to line the drip tray,
Hello. I'm really impressed with your reviews but am wondering if there are any plans to manufacture a 6 burner built in?
I'm also struggling to find the dimensions of the 4 burner built in.
Thanks in advance
Hi Robbie, our 4 Burner CROSSRAY BBQ has a total cooking are of 5474cm2. This is equivalent to a 6 Burner Traditional BBQ. You can also visit out www.crossray.com.au website and download the in-built manual for more information.
If you require further information, please do not hesitate to contact Sales@thermofilm.com.au
Get an answer from our members and Crossray representatives
|Category||Gas BBQs||Gas BBQs||Gas BBQs|
|Cooking Plate / Grill Material||Cast Iron||Cast Iron|
|Features||Grill, Hooded, Infrared Cooking, On Wheels, Storage Cabinet, Temperature Gauge and Warming Rack||Grill, Hooded, Infrared Cooking and Temperature Gauge|
|Dimensions||1255 x 1685 x 505 mm||560 x 910 x 505 mm|
|Weight||48 kg||33 kg|
|Number of Burners/Zones||4||4|
|Gas Rate||13 mJ/hr||13 mJ/hr|
|Manufacturer Warranty||2 year(s)||2 year(s)|
|Colour / Finish||Stainless Steel||Stainless Steel|
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