Reviewer Photos & Videos
Not only is the bbq great, the customer service is exceptional. My hood was damaged and Brandon Lee from customer service sorted it out straight away. Great product backed by great after service.
Purchased in November 2020.
Best BBQ available
Reviewed BBQ options across all brands to replace our Webber. We bought the Crossray 2 burner about a month ago: used most nights instead of the stove, so gets a lot of use: The two burner gives about the same cooking area as our old 4 burner because the Crossray heating means we are cooking on the racks more effectively.
Pork ribs: 45 min; Portuguese chicken: 20 min; Porterhouse steak: 2min each side max
Weight is not excessive, so it can easily be moved around but not move while being used
Easy to put together- yes it is IKEA proof and the directions work
Easy to clean compared to both the Webber and standard 4 burner we had.
Very quick to reach cooking temp and does not burn the food.
Easily the best bbq we have ever had
Purchased in September 2020 for A$799.00.
What an upgrade
After 14 Years of cooking on an old style of BBQ it was time for a new & up to date one, that I could build into a outdoor kitchen. The guys at Crossray were very helpful. Thank. I am looking forward to show it off to my mates.
Purchased in October 2020.
Great Customer Service
We purchased the 4 burner trolley BBQ and have had it for approx 3 weeks. We have cooked steaks, sausages and pork ribs and have been totally impressed. We did have a problem with number 4 burner initially, one phone call and 24 hours later a new burner was delivered and no further issues. Love the BBQ and great customer service!
This BBQ keeps getting better and so does the service...
When we first got the BBQ we thought it was good but now we think - WOW!!!
It cooks everything so much better and I've had some nice BBQ's over the years. Steak was amazing, we had a roast lamb the other night and the tuna steaks were superb. It cooks so well and so fast!
The service from these guys has been outstanding as well. Brandon is excellent. Always helpful and just keeps on trying to help.
Purchased in October 2020.
Everything we wanted in a bbq
This bbq is everything we were looking for. After hours of research on a bbq. We decided this is exactly what we wanted.
It has so many options in the way of cooking and the food tastes amazing. It is compact but can fit so much on it. A lot more than our old 4 burner. We were going to get a 6burner until we found this. We dealt with Michelle from Crossray/Heatstrip
Michelle has been nothing but amazing and her customer service is amazing, Michelle goes above and beyond for her customers which is greatly appreciated.
We couldn’t be happier with our purchase and our customer service! Thank you
Best BBQ I have ever owned
The Crossray 4 burner is a fantastic BBQ. I love using it. The heat it generates and the speed at which it heats up is unparalled. I use it for cooking steaks, pizzas, slow cooking ribs and making unbelievable moist and tasty chickens on the rotisserie. Brandon has provided amazing sales and service support in the year I have had this BBQ . I can't ask for anything better.
Purchased in August 2019.
Fantastic BBQ-will never settle for a cheap&nasty again!
Overall quality was very good, easy to assemble and even came with tools needed!
One minor problem was fixed with a simple phone call- Brandon went above what I was expecting
4 burner built in, best choice
We bought a 4 burner built in model, converted it to natural gas. It looks and feels fantastic. Very happy with our choice. New grilling techniques have to be explored, however new methods are very well explained with video and tutorials. Have fun
Purchased in May 2020.
I have finally found it!
I was researching Weber, and Ziegler& Brown BBQs to replace my latest enameled tin disaster when I came by chance across a YouTube video of Jack the Greek using the Crossray four burner trolley model. Intrigued by the design that seemed to fit my thinking and cooking requirements I made inquiries locally to see if I could view one. Two hours and several calls later, no such luck. Rare as hens teeth. Never heard of them. Undaunted I cast the net wider and found one (one only floor stock) at HNs on the Tweed, a five hour round trip from where we ...live. I made the sales person swear on his life that he would not sell it until we got there the next morning. We were not disappointed. It was dusty, with a few dings, so we negotiated hard for a good price. It was a struggle to get it into the vehicle, but at least I did not have to assemble it from scratch. (I hate following poorly described assembly manuals) We have now had it nine days and I have cooked T-Bones, Pork Chops, Butterflied Chicken, Bread, Danish Pastries, Pizzas, and a variety of Char-grilled and Roast Vegetables. I have used it for seven of the nine days and only used a small inside burner once or twice. I have been running it on what I thought was a near empty gas bottle for all of that time and it is still pumping. I love it. It looks Schmick and Shiny and is built like a tank. I think my wife is jealous. I hug it every time I put it to bed. Be aware - it is fast and furious. It has a tendency to cremate. Change your old BBQ thinking, once it has reached your desired temp' turn it down, turn it down! It becomes even more economical and cooks like a dream. I am now building an outside kitchen around it. Watch out Jack the Greek, here comes Paul the Pom'. Great design and function. Five star, AAA rating.
- 4-Burner Trolley
- Verified purchase
I placed my order with Bunnings after about a year of umming and ahhing whether to buy it or not. My big issue with it was that I always like to see things before I buy them and this was eventually purchased sight unseen. When it arrived, I put it together and was immediately impressed with the build quality. It's so much better than anything I've seen at this price point. Then I started cooking on it and at first I had a bit of trouble controlling the temperatures and burning the food. It's not like anything else I've ever cooked on before so ...there is a little bit of a learning curve. Eventually, I figured out that the main issue was with the cheap Extra Virgin Olive Oil I was using with all my cooking. It just can't come close to coping with the intense heat of the Crossray. So I decided to try some Chosen Foods Avocado Oil from Costco (advertised smoke point 260c). Although it's a bit more expensive, that fixed all my issues and now the food doesn't taste burnt. In fact, it's juicier and tastier than anything I've tried and it heats up and cooks so much quicker than my old Weber Q that this replaced. If you are like me and on the fence about buying a Crossray BBQ, don't hesitate, just buy it. It does take a little bit of getting used to as the heat is very intense but once you get to know it, you'll be so glad you have it in your backyard.
We have nothing but praise for our new Crossray infrared 4-burner BBQ (trolley mounted model), which is a fantastic piece of kit. Impressed by the integrity of engineering during the DIY assembly phase, it’s when you fire it up that you really begin to appreciate the benefits of infrared over conventional. With virtually zero warm-up necessary you’re cooking almost immediately and, as you will discover, on noticeably lower settings too. Our gas usage has easily halved in comparison to our last BBQ. Heat spread is even with no hot spots, perfect...for when using a pizza stone, which we do weekly. Double skinned hood an extremely worthwhile safety feature, further reducing fuel use as well as the potential for accidental burns. Securing strap for gas bottle inside the cabinet shows just how much thought has gone in to producing a superior product. We have no hesitation whatsoever in recommending this exceptional product.
Exceptional BBQ, with fantastic customer support!
Cooks food beautifully and quickly, was most impressed with the quality and design.
One of the side tables had a small scratch when i un-boxed it. Contacted the Crossray customer support team, who i had been making inquiries with prior to purchasing the BBQ, and they sent out a replacement immediately. The support and backup for this product is unmatched.
I highly recommend this BBQ!
Great replacement BBQ, waited too long
Sausages and roast vegetables cook so well on the top rack. Steak is amazing on the grill. Added our existing pizza oven to the grill, fabulous even heat. Easy to clean the outside of the BBQ and gril, need to learn more about cleaning the inside of the hood.
Purchased in December 2019 at Heatstrip Warehouse.
It’s a fresh new way to bbq with. O hassle.
From the start the experience of buying and using the crossray bbq was Devine. I ordered direct from crossray in Melbourne after discussing the workings and benefits with the staff there. It was delivered seamlessly the NEXT DAY to Sydney. Wow!
I ordered also a grill plate as I am used to doing steaks and sausages on a plate. Yes the grill plate works on the infra red but once you actually use the infra red directly to cook you would not go back to the frying plate.
On infra red direct the steak and sausages cook so quickly with no splatter....
Purchased in December 2019 at Crossray.
BEST grill I ever owned. Really!! Ever!
I use this grill in central Texas where we cook outside most of the year. I always had problems with other grills as they delivered uneven heating, burnt the meat if there was fat spillage. Not with my Crossray.
I cook mostly steak, fish and veggies. The steaks can be thick and occasionally we cook hamburgers which are thinner. I use the upper grill after I have seared the steaks and I can cook them with zero burn/scorch. All cooking is even. If I choose the right two burners or the left two, I get the same results. Sometimes on very co...ld days I use all 4 burners and the results are the same -- equal cooking across the burners and no meat burning. We also cook salmon regularly. We place the fish on a foil wrapped pan, baste with olive oil and seasoning, and they come out perfect. Again, no overcooking, no burning. Everything PREDICTABLE. One of the surprises is how little fuel it uses. We use propane bottles which are pretty cheap but we do not have to change them very often. The grill is pretty solid and well made. It is easy to clean and very little residue remains on the main cooking surfaces. The thermometer is useful and accurate.
- 4-Burner Trolley
- Verified purchase
The best BBQ ever made
Recently bought a Crossray 4 burner bbq with trolley. It is a high quality product that is brilliant to cook with. Made of quality stainless steel, the trolley construction is very sturdy and made to last.
The cooking process is a little different but when you get used to it, it cooks beautifully and quickly.
When you have finished the bbq is self cleaning which is a great bonus indeed.
Finally the back up service from the Crossray team has been faultless with advice and service.
Could not be happier with this purchase.
Crossray Infrared BBQ - Impressive/Even cooking
We purchased the BBQ a few months back along with the Natural Gas Conversion kit. It was a big decision to go from a conventional gas BBQ to an Infrared one particularly as there were no Australian Reviews available and the ones that were available were from a competitor with. Over 50% of those reviews were against the infrared technology and extremely negative. After many conversations with the people at Thermofilm we decided to drive out to their factory and have a look. I saw a "hack" on youtube to test the even cooking of the BBQ and to...ok a loaf of bread and spread it out on the whole BBQ, within a minute we had toast, perfectly cooked and each slice was cooked the same. Now having used the BBQ for the last two weeks and cooked everything from pork, chicken, burgers, beef, fish, vegetables, pizza, made bread and have used it as a side burner to cook certain foods which require oil in a pan such as schnitzels and meatballs. I was tempted to buy an extra side burner however took a punt and went with the company's advice that the Crossray was designed to be an all in one product, they were right. We are thoroughly impressed with it. The BBQ heats up quickly, the heat is even throughout the whole BBQ, it cooks the meat on the inside and leaves the outside nice and crispy, leaving the meat full of juices and flavour. Very minimal flair ups and cooks the same in every corner of the BBQ. The ability to use the top rack as another cooking surface is genius ....pretty much doubling your cooking surface and ideal for vegetables which don't require direct heat. When used as a sideburner/wok it heats up the pan evenly and holds the heat which reduces cooking times and ensures foods in the pan are cooked evenly. As for cleaning that is pretty easy also and takes a few minutes. The company itself has been amazing to deal with ...mainly we dealt with Brandon and Shanelle and they have been extremely easy to talk with and respond immediately to queries and concerns. Great product and great company.
Purchased in September 2019 at From the manufacturer directly (Thermofilm) for A$1,199.00.
More than just a bbq
We have the Crossray 4 burner built in BBQ with the natural gas conversion kit.
Wow, this is way more than just your standard BBQ it turns your outdoor entertainment area into a outdoor kitchen all year round. With this BBQ gone are the days of just cooking some snags and steak in the summer, this truly is a BBQ you will want to cook on 365 days of the year, while it cooks your traditional BBQ food to perfection there is so much more you can do from whole whole fish to vegetables, roast meat and not to forget pizza. I have had natural gas BBQ's...
Purchased in November 2018.
- 4-Burner Trolley
- Verified purchase
I love my Crossray BBQ. I have the 4 burner trolley unit. Was very easy to assemble, as the firebox is a complete enclosed unit, and slots into the trolley easily. The trolley was very easy to assemble. Fantastic for cooking a range foods on and it is like you are cooking on a charcoal grill; you can do a perfectly char-grilled steak (as good as any high end steak house), awesome burgers, fantastic rotisserie lamb, beef and pork, the perfect, juicy rotisserie chicken and it is great for pizzas using a pizza stone and your own hand made base...s. It also doesn't flare-up like other BBQs. I have't cooked fish or veg on it yet, but can't wait to try, especially charring eggplant for a smoky baba ganoush. You can use the entire cooking surface as it has no hot or cold spots, and you can cook on the upper rack too, so for a 4 burner BBQ you get a lot more cooking space than other 6 burner BBQs. Cooks very quickly and cleans up easily too. Absolutely great investment. Purchased from Harvey Norman Hobart in January 2019 for $1988, with a bonus outdoor heater valued at $499, so was very good value. I'd also highly recommend getting the Crossray rotisserie kit too; you'll never want to roast meat in the oven gain.
Questions & Answers
Why doesn’t my knobs have led lights on my crossray 4 burner
Because they did not include them in the design, I have never seen them on a barbie. Do you cook in pitch black lol
Hi Ozzi, thank you for your enquiry.
The 4 Burner CROSSRAY BBQ had 2 designs, the older models had LED lights interrogated into the Knobs. The new models recently released were designed with a full front drip tray. For the design team to design the full front drip tray, we had to delete the LED lights from the BBQ.
How do you remove and replace the infrared burners on a cross ray four burner barbeque
https://www.youtube.com/watch?v=OPoMjdgIl68&ab_channel=GrillTechs this shows you how to replace but not same barbecue, ring the head office on 0395623455
Hi Domenic, you can remove the burners by unscrewing the middle bracket. After the middle bracket is unscrewed, the burners should be able to be pulled out. If you require further information, please email firstname.lastname@example.org
where can I buy a 4 burner Crossway in built near Tweed Heads/Gold coast?
You can order it in from Bunnings special order, but they will charge 40 bucks for delivery, look online for a free delivery o0tion.
Hi Alex, you can purchase the CROSSRAY from our website. I have listed the website below for your own reference. www.crossray.com.au
|Category||Gas BBQs||Gas BBQs||Gas BBQs|
|Cooking Plate / Grill Material||Cast Iron||Cast Iron|
|Features||Grill, Hooded, Infrared Cooking, On Wheels, Storage Cabinet, Temperature Gauge and Warming Rack||Grill, Hooded, Infrared Cooking and Temperature Gauge|
|Colour / Finish||Stainless Steel||Stainless Steel|
|Dimensions||1255 x 1685 x 505 mm||560 x 910 x 505 mm|
|Weight||48 kg||33 kg|
|Number of Burners/Zones||4||4|
|Gas Rate||13 mJ/hr||13 mJ/hr|
|Manufacturer Warranty||2 year(s)||2 year(s)|
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