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Crossroads

Crossroads

2.5 from 96 reviews · View Statistics

Reviews

2.5

96 reviews
5
(29)
4
(5)
3
(2)
2
(8)
1
(52)
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fabulous

published

was easy to navigate easy to find things love these shops millers ect and I love to shop here and will continue to do so and tell my friends

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Refund of clothes

published

Great, easy process, really helpful customer care. Refunded with no questions asked definitely going to be buying more clothes from them!

Customer Service
Product Quality
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
See all answers
Gayle

GayleSouth East Queensland, QLD

  • 2 reviews

Love this site!

published

After multiple attempts at on-line clothes shopping I will never use another site. Crossroads is excellent. So many brands and styles to choose from and all in the one spot! I just love it. The sizes are true, the products are just fabulous and if for any reason you need to return an item, the process is just so easy to do. I would recommend Crossroads to everyone.

Customer Service
Product Quality
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
See all answers
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Lucy

LucySydney, NSW

  • 7 reviews
  • 4 likes

Crossroads online has a great range of products.

published

I always shop with crossroads online.
They have a wide range of clothes that I like.
The shipping is always really fast which is awesome.
The only issue is if you buy from a third party on the website the shipping is extremely slow.
But I always know my crossroads products will arrive very quickly.

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationCrossroads online
See all answers
Smita

SmitaSydney, NSW

  • 2 reviews

Refund of purchase

published

I purchased 2 dresses online out of which one had some defects and the other was too big for me even though it was my size. I called customer service and told them about my query to which they were extremely helpful and provided full refund.

Customer Service
Product Quality
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
Store LocationOnline
See all answers

Great products

published

Very good quality and true to size , sales are excellent as well . Postage can be a bit slow but no doubt Covid has slowed it down. I have recommended Crossroads to my friends and they also shop there

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationOnline as I am in NZ and our stores unfortunately closed down
See all answers
Lee

LeeGreater Melbourne (Inner), VIC

  • 2 reviews

Awesome

published

The clothing I bought was better than the photos online. I was very happy with my purchase. Thank you very much. And the delivery was on time as promised. I will definitely buy again in the future. Easy to navigate online. Great service and excellent staff.

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationMelbourne
See all answers
Template12

Template12Greater Melbourne (Outer), VIC

This company provides me with everything I need!

published

I am so happy with the service and quality of the items I purchase
I’ll be sure to keep buying whether in store soon or online

Thank you for your attention Crossroads

Til next time

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
Anne

AnneSydney, NSW

Love my purchase.

published

Lots to choose from online, prices fantastic, love my 3 skirts, all fit perfectly well and the top is divine, fits perfectly well and I love the bright colours, thank you Crossroads.

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationOnline
See all answers
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Connieg

ConniegGreater Melbourne (Metropolitan), VIC

Stained item

published

I received my skirt purchase which had a stain on it. I emailed the customer service department and my query was resolved quickly and very efficiently. I was promptly given a refund for the stained item. Excellent customer service!

Customer Service
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Store LocationOnline
See all answers
Sue

SueCentral Queensland, QLD

Resolution of issue with a delivery

published

With all the issues from COVID my order some how went missing. I contacted Crossroads and a lovely lady named Sybil helped me with my issue. She was so very helpful and kept me up to date with every action she performed. My issue was resolved very quickly. Excellent service.

Customer Service
Return Claim MadeNo
Romonda

RomondaSydney, NSW

  • 2 reviews

Easiest way to shop

published

Was easy to shop for my favourite styles, and the returns policy is easy to use and access. I was disappointed that one item wasn’t available after purchasing through AfterPay but, the returns and prompt response was incredible!

Customer Service
Product Quality
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
See all answers

Quick response

published

Had an issue with an incomplete order. Emailed them, got a quick response. They apologise for the error and refunded the order that I didn’t get because they ran out of stock. Excellent service. Thank you very much.

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
Les

Les

  • 2 reviews

AWESOME!!

published

The site is very user friendly. So easy to navigate.
I've purchased a few items from this website. Have always been satisfied and always get awesome compliments on my new purchases. Very happy customer!!

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationOnline
See all answers
JANA_10

JANA_10syd

  • 2 reviews

Awesome Team Crossroads!!!

published

Partial shipment went missing, as my order was despatched from different locations Crossroads & Rivers, Crossroads item arrived!! The item I did receive was great quality, true to size and I grabbed it on sale. Really enjoying the discounts and offers at the moment. Fast response to my enquiry, my issue was resolved in the same day I emailed. I received a full refund for my missing parcel. Thought it might be a more difficult and lengthy procedure, I was wrong. Will definitely be a returning customer! Thanks team crossroads

Customer Service
Product Quality
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
See all answers
Clothing Shops & Brands

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Quality products and Customer service

published

Clothing products delivered are good quality and look exactly as advertised. Sizing is spot on. Enquires I’ve made have been handled very quickly and effectively.
The Store internet site is very easy to navigate.

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationCrossroads online australia
See all answers
Deanne.M

Deanne.MSouth East Queensland, QLD

  • 2 reviews
  • 2 likes

Undeliverable Order...Again

published
Customer Service
Product Quality
Return Claim MadeNo
Helen Bea

Helen BeaPerth, WA

  • 3 reviews
  • 1 like
  • Verified customer

Poor customer service

published

I ordered 6 items and only 1 item arrived. Contacted them and I am still waiting on a reply. If they don’t have the products in stock, they shouldn’t advertise them. Other websites can keep a track of stock available but not the Mosaic Group. If they know that the product is not available, why does it take so long for a refund? All of these companies went downhill after they were taken over.

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Store LocationOnline
See all answers
Sarina

SarinaGoulburn Valley, VIC

Was missing 3 items from my parcel

published

I was explained why I didn’t get the 3items and they sent me a tracking number so that I could see where items are and what day they arrive.very happy with it.thank you

Customer Service
Product Quality
Sizing True to size
Product Appearance As advertised
Store LocationRockmans
See all answers

The reviewer stated that an incentive was offered for this review

Had a small problem & there was no trouble at all fixing it the customer service rep fixed it straight away for me

published

Crossroads is the only place I shop for my clothing, all my friends know this as I trust the brand the size is always the same so I can buy online and trust it will be good quality and the same size and I’ll get great customer service

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationOnline
See all answers
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Questions & Answers

Cassandra

Cassandraasked

I live in Taree and since your store closed I was wondering if I bought something from crossroads online ( and it is affliated with Noni B) could I use click and collect to my Noni B in Taree. Thanks

No answers

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