Love this site!
After multiple attempts at on-line clothes shopping I will never use another site. Crossroads is excellent. So many brands and styles to choose from and all in the one spot! I just love it. The sizes are true, the products are just fabulous and if for any reason you need to return an item, the process is just so easy to do. I would recommend Crossroads to everyone.
Crossroads online has a great range of products.
I always shop with crossroads online.
They have a wide range of clothes that I like.
The shipping is always really fast which is awesome.
The only issue is if you buy from a third party on the website the shipping is extremely slow.
But I always know my crossroads products will arrive very quickly.
Refund of purchase
I purchased 2 dresses online out of which one had some defects and the other was too big for me even though it was my size. I called customer service and told them about my query to which they were extremely helpful and provided full refund.
Very good quality and true to size , sales are excellent as well . Postage can be a bit slow but no doubt Covid has slowed it down. I have recommended Crossroads to my friends and they also shop there
The clothing I bought was better than the photos online. I was very happy with my purchase. Thank you very much. And the delivery was on time as promised. I will definitely buy again in the future. Easy to navigate online. Great service and excellent staff.
This company provides me with everything I need!
I am so happy with the service and quality of the items I purchase
I’ll be sure to keep buying whether in store soon or online
Thank you for your attention Crossroads
Til next time
Love my purchase.
Lots to choose from online, prices fantastic, love my 3 skirts, all fit perfectly well and the top is divine, fits perfectly well and I love the bright colours, thank you Crossroads.
I received my skirt purchase which had a stain on it. I emailed the customer service department and my query was resolved quickly and very efficiently. I was promptly given a refund for the stained item. Excellent customer service!
Resolution of issue with a delivery
With all the issues from COVID my order some how went missing. I contacted Crossroads and a lovely lady named Sybil helped me with my issue. She was so very helpful and kept me up to date with every action she performed. My issue was resolved very quickly. Excellent service.
Easiest way to shop
Was easy to shop for my favourite styles, and the returns policy is easy to use and access. I was disappointed that one item wasn’t available after purchasing through AfterPay but, the returns and prompt response was incredible!
Had an issue with an incomplete order. Emailed them, got a quick response. They apologise for the error and refunded the order that I didn’t get because they ran out of stock. Excellent service. Thank you very much.
The site is very user friendly. So easy to navigate.
I've purchased a few items from this website. Have always been satisfied and always get awesome compliments on my new purchases. Very happy customer!!
Awesome Team Crossroads!!!
Partial shipment went missing, as my order was despatched from different locations Crossroads & Rivers, Crossroads item arrived!! The item I did receive was great quality, true to size and I grabbed it on sale. Really enjoying the discounts and offers at the moment. Fast response to my enquiry, my issue was resolved in the same day I emailed. I received a full refund for my missing parcel. Thought it might be a more difficult and lengthy procedure, I was wrong. Will definitely be a returning customer! Thanks team crossroads
Quality products and Customer service
Clothing products delivered are good quality and look exactly as advertised. Sizing is spot on. Enquires I’ve made have been handled very quickly and effectively.
The Store internet site is very easy to navigate.
I emailed to find out an estimate on when my order might be sent. Only to receive a reply telling me the item was not in stock and a refund would be issued. I was given free postage for my next online order. (There won’t be one) This has happened to me before with Rockmans and my order This time was a Rockmans product ordered through Crossroads. I will never order from Rockmans again or order their products online. This has happened to me previously where items are listed but there is no stock. The excuses given are poor, time to get it right! ...On another occasion my order was sent to a store, I phoned to enquire when it might appear only to find out it had been in store for a month. No one had bothered to let me know. I quite like Crossroads and the ordering system is better than Rockmans. Selling Rockmans items via Crossroads does your company no favours. All brands may be owned by the same company but some are more professional than others. Disappointing when online shopping is common practice and Rockmans still can’t get their ordering and stock system right!
- Verified customer
Poor customer service
I ordered 6 items and only 1 item arrived. Contacted them and I am still waiting on a reply. If they don’t have the products in stock, they shouldn’t advertise them. Other websites can keep a track of stock available but not the Mosaic Group. If they know that the product is not available, why does it take so long for a refund? All of these companies went downhill after they were taken over.
Was missing 3 items from my parcel
I was explained why I didn’t get the 3items and they sent me a tracking number so that I could see where items are and what day they arrive.very happy with it.thank you
The reviewer stated that an incentive was offered for this review
Had a small problem & there was no trouble at all fixing it the customer service rep fixed it straight away for me
Crossroads is the only place I shop for my clothing, all my friends know this as I trust the brand the size is always the same so I can buy online and trust it will be good quality and the same size and I’ll get great customer service
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