First time using a cruise ship booking on line and found it so easy and comfortable, All aspects are explained in a clear manner and look forward to booking many more with Cruise Guru

Lovely lady Helene was very helpful, booked 2 cruises, had slight problem with email but all resolved after a couple of phone calls. She was patient and sold me what I asked for, checking availability etc.

Have been very good with the changes due to COVID-19. No extra charges and very helpful. Have rebooked my cruise from 2020 to 2021 with no problems. Would recommend to anyone booking their next holiday.

I have booked Cruise Guru a number of times before and found them quite good to deal with and prices are usually very competitive. However I do find it a bit confusing when looking at the costs of the cabin type chosen, you are given a choice of fares with indicators basically "deal 1" "deal 2" or "deal 3" but it does not spell out clearly what each deal offers. Why not just say "$2.00 deposit Free Drinks, No refunds" etc. Make life easier.

Phone promptly and cheerfully answered. Cruise fare was at a discount to what could be obtained elsewhere. Adequate information given re cancellation policies and new regulation of Medical Certificate needed for age 70+ prior to sailing. Email followup giving account details sent without delay

During the very difficult time of the lockdowns because of COVID19, I have found it increasingly difficult to be able to talk to anyone involved in booking cruises. However, with Cruise Guru, I managed to get through to a representative within 10 minutes, and emails sent to them were answered within 24 hours. Their service to me has been very professional and prompt, with excellent follow up, and of course their prices are generally a little lower than anywhere else. Having had two cruises cancelled this year, I now have a new cruise booked for April 2021, doing exactly what I want and going exactly where I want to go!

Easy to deal with - good booking & cancellation policies - stays up to date with requests...Despite virus across globe hoping cruising industry will get back to being awesome....thanks for being professional & easy / honest!

Had our cruise cancelled due to covid 19 virus . I filled out refund request 2 weeks ago and have not received any correspondence relating to the matter at all I called an after a lengthy Wait I got told if I filled out form it will happen in due course an I’m not the only one ! Now I understand that , I just want answers, relating to who an how I’m going to get my refund from an what needs to be done to make it happen , a simple email or something explaining this would put my mind at ease , instead of being left in limbo

We book a cruise on cruise guru, unfortunately it was canceled due to covid19, we rebooked with no problems at all, they kept in contact through this time informing us of all our options. Will book with cruise guru again in the future

This is the first time I have used Cruise Guru and we have booked 4 cruises with them. The only thing I would like to see is that they use Poli or Visa when you make the final payment. I would feel more secure using Bpay or PayPal as I don't know what Poli is like. I will be paying the balance by Visa which incurs
a few more dollars.

Due to the current Covid-19 situation, my South Pacific cruise for April 2020 was cancelled with the cruise company offering a 125% Future Cruise Credit as compensation for something that was out of their control. I was anxious to book the same unique cruise for 2021 before there was a rush on it. A very friendly and efficient Cruise Guru representative was able to secure the cabin I wanted and liaise with the cruise company to have the credit applied to my new booking, so I was very happy with the outcome. All my cruise bookings have in fact been with Cruise Guru and I have always been extremely satisfied.

I booked a cruise weeks ago through qantas and cruise guru, paid the deposit and received very limited information from company. The Email that I did receive said that I would receive an email before final payment was to be made so that I could transfer the funds.
I have been watching Princess Cruises website to get info on the change of policy at the moment regarding final payments and due dates.

To my horror, my credit card has been debited thousands of dollars today with no notification and I have to pay a ridiculous credit card fee on top. There is no one there to answer calls or emails, so I hope I get a response soon.

So far, not very happy and would not recommend qantas or cruise guru

No extra fees, I booked a 2 day cruise for my son and with everything that was happening with the virus they still did their best to help us out

Always find staff helpful and efficient. Always offer best deals and prices. Great when had problems easily solved.book 90% of cruises with them.keep up the good work well done. Definitely keep booking with them got my support.

I commend all the staff at Cruise Guru for their excellent service under extreme circumstances as a direct result of the Coronavirus hysteria.
My only disappointment is the lack of speed and information from Royal Caribbean to Cruise Guru.

I cancelled my booking over 2 weeks ago and still no refund of my deposit despite multiple emails and promises that it would be processed. If they are unable to get a fundamental basic transaction right I have no confidence in them being able to deliver on a great holiday!

We have booked two cruises through Cruise Guru and had a good experience with both. Unfortunately we had to postpone our May cruise until next year, but Holland America and Cruise Guru were just a phone call away and it was easy to do so. Both cruises only required an initial $25 deposit!