We had a Cruise booked for Feb 2021; it got cancelled when they moved the no cruise to 31st May 2021. So we rescheduled our Cruise to January 2022. The Ladies were very helpful

Booked 3 cabins for my family for New Year Eve Cruise. Normally I would book face to face with my travel agent so I was a little apprehensive, but the ladies at cruise guru were so helpful both times I called with questions. I am so very happy, with the customer service. I received booking confirmation within minutes via email.

Booked one trip online, had some queiriesphone.
Nora gave me excellent service, so I bookes the nextcruise sector then.
So far so good. Hope it stays this way.
Looking at an other cuise, ill book with cruise guru

We have booked a cruise for December 2021 with cruise guru for our family including 8 cabins. P&O cruise with $1 deposits.

We have also booked a Panama Canal cruise with Holland America in 2022.

Can’t wait to get back Cruising again.

Once again I found the customer service very good. I had a lot of future cruise credits to use before they would expire and Maxine at Cruise Guru arranged to have them all applied to a Princess cruise next November.
In the past when rebooking a cruise to get a better price there was never any hassle.

Have booked several times with Cruise Guru...no dramas... helpful and responsive... only one matter that is unacceptable... online booking summary shows outline of costing including "2nd deposit" due date but doesn't tell you how much it is... don't assume it's the penalty cancel amount as shown...mine was twice that amount. More clarity is in order here.... there's no reason for the second deposit amount not to be shown online upon initial viewing... this amount is fixed depending on the total booking cost.... transparency please

Booked a Tasmania cruise for 2022 perfect as the ship leaves from and returns to Adelaide
Saved money and got a better cabin Cheaper than the cruise lines web page
All Happy with everything

Yes i booked 3 cabins, needed to cancell one 60 days before Princess Cancelled this cruise, Cruise Guru still hit me with a Fee of $220 . Forgetting that everything else was done Proffesionally --re Maxine! ive now rebooked 2 more cabins for NZ cruise in Nov 2021.

Once again booked with Liz at cruise guru she has always been great but this time really surprised us went over and above expectations can’t speak highly enough of her

liz was very professional and helpful in my recent booking.
She had great patience when explaining my options.
We had a few Future Credits and On Board Credits and she helped me with organising them.
Thank you again Liz and Cruise Guru.
Sue.

The CruiseGuru website is the best one to use for booking your cruise. They make it so easy to get right through to the ‘book now’ button! Some others don’t let you choose your staterooms etc., and you have to wait for call backs. The Cruise Guru site takes 10 mins and it’s done! Communication back from them is also very prompt. We also love the low deposit options that allow us to have a cruise booking in place far off in the distance to look forward to. Now we just have to hope for no more (corona) cancellations.

Easy to change cruise after cancellations Was to be on Pacific Aria and the ship was sold. Have rebooked for 2022. I had booked 2 cruises for 2021 and was easy with Cruise Guru. Liz was overly helpful and polite

After Covid 19 I called and cancelled our cruise which was going to Hawaii in April 2021 as I realised this was going to be pie in the sky. I was told I would loose the $20 deposit I had paid on my credit card. I had no problem with that. I was told they have no record of my cancellation. They were prepared to cancel the cruise portion but would hold back $25 per person plus all card fees. I was contacted by Katrina who very professionally and very understanding, went through their processes and agreed to waive the $25 fee. Great result and I am very happy in the way she handled it. She assured my my money would be refunded into my credit card within a few days. Thank you Cruise Guru

Cost provided early in search and didn’t change through the process of booking a cruise. Couldn’t have been easier and a really competitive price. Also almost instant confirmation. Overall a fantastic experience

We wanted advice about cruises incorporating specific locations. Several options given instantly with sailing dates and prices. They asked what sort of cabin we wanted and gave options. Everything worked out as planned. We wouldn't hesitate to use them in future. Communications are very good. Agents always pleasant and friendly. As they certainly get customers from other countries perhaps they could make their communication more generic instead of Aussie focused.

I have nothing but trouble I first got email saying That your refund when I arrange as cruise future cruise credit when rang up six maybe seven as people is stuffing us around then when finally got wat we wanted cruise guru put me in on stupid group booking and still waiting on it even know I had book the same time as another party who I was going with and they gotten there future cruise credit was able to used to pay for the disposit and I have

Do not use cruise guru. If your cruise is cancelled by P&O, Cruise guru keep an admin fee even though your whole booking was done online..very greedy of them. While P&O refunded the whole amount, this selfish travel agent takes a cut. Absolutely disgusting

I booked a 14 day cruise to NZ. The staff were very helpful and answered all my queries and booked the cabin that my wife and I were after. Thanks.

All phone communications were very pleasant and mission accomplished. The staff were all very friendly and helpful. Liz even rang Princess to clarify an issue for me. Well done ladies.