Cruise Guru

Have booked with cruise guru before. But have been trying to pay instalment for 4 days but no communication. The website is hard to get through to and wait time is stressful.

My experience with Cruise Guru has always been a positive one. They tolerate my silly questions and solve all my queries. It's been a tough time for the cruise industry and I cannot recommend them highly enough.

I have been waiting 17 weeks for a refund for a carnival cruise that we paid for in January 2022 and was cancelled by Cruise Guru a few days later. We requested a full refund. Despite several emails asking for an update They keep making excuses saying it’s in the queue, what.
How could anyone recommend this organisation?

I have booked with Cruise Guru on many occasions and have been very happy with their service.
However I booked a Princess cruise on line with them in May and a problem arose as to the amenities attached to the booked cabin.
Cruise Guru settled the problem in an entirely satisfactory manner.

Unfortunately in Feb 2022 our cruise that was booked through Cruise Guru was cancelled. This was Carnival Cruise Lines decision not Cruise Guru....all good. We were told it could take up to 6 weeks to receive the refund and a $55 processing fee would be charged per person for the wait....disappointing, but Oh well!! We are now mid June and we still have not received our refund!!! We have had many calls and plenty of email correspondence and all we keep hearing is that it isn't from their end!!. My brother was booked on the same cruise (booked t...

I was charged credit card fees for not paying 2 days prior to final payment was due, but I only booked 1 day prior to payment. Booking seems to be ok now, adjustment was easy

Have used Cruise Guru many times. Whether online or with a travel consultant I have always been happy with the experience. No trouble to amend the booking due to Covid restrictions. I like their option of periodic payment plan.

I have been dealing with Liz Quinn for all my reservations. I find her to be very helpful, knowledgeable and responds in a very good time frame. I have booked many cruises + airfares with Liz and very satisfied with her work ethic.

My cruise through Carnival (booked through Cruise Guru) was cancelled and I was asked if I would like a refund. I was informed by Cruise Guru that the refund would take 10 to 12 weeks. 17 weeks later no refund. After 12 weeks I contacted them and they informed me that they would follow it up. Nothing happened. They do not reply to any of my emails either directly or through their website. How can they justify over 17 weeks for a refund - even Qantas was not this bad.

I have another cruise booked through them that will probably be cancelled. Not keen to use this company again as I feel I cannot trust them when communication is ignored.

I recently booked 2 cruises with Cruise Guru and whilst I did finish one online, the other I contacted one of their travel agents who was extremely helpful. As we had booked a previous cruise with them they had all our details on their computer and that made it super easy. My previous booking was one that had been cancelled due to Covid and whilst it took a while we did get 100% of our money refunded - not a credit a full refund to our bank account.
Cruise Guru always give us an onboard credit, sometimes not much but everything helps.
When I ...

It was easy enough to book my cruise but it is now time to pay for the cruise, I do not want to use their poly pay I want to use my credit card so I sent them an email asking if the is a a form I need to fill in to pay on my credit card.I did not get a a reply so I called their 131303 number 3 times and asked for somebody to return my call so far I have had no return call I have sent a second email and still waiting for an answer wht I am worried about is I do nt pay on time they could cancell my cruise.

this is the first time i have used GURU the rep was very good--- I may need help when completing the paperwork and will then be able to offer further comments

Booked our New Zealand cruise for February 2023 on the Royal Caribbean ship Ovation of the Seas.
Booking was quite an easy process and enjoyed the $25 per person deposit payment ( albeit non-refundable). Lets hope the rest of the experience is hassle free !!

I didn’t encounter any unexpected or additional fees. I booked a cruise to my favourite destination NZ on my favourite ship, Ovation, with the best agents, Cruise Guru. Always perfect and professional service that was booked in minimal time without any problems.

This is my second review of Cruise Guru and it is even more glowing than the first.

Needed to book a cruise for my husband, myself, my sister in law and their elderly parents - one of whom is in a wheelchair.
As it was so confusing trying to work out which ship and which ports would suit a severely mobilty impaired person, I decided to phone Cruise Guru as they were so helpful last time.
I was fortunate enough to have my call answered by the wonderful Kylie - her time and patience with my many questions and requests were unfaltering. Everyth...