I booked a cruise through Cruise Guru approx 7 months prior to the cruise. P&O cancelled the cruise and refunded our deposit in full to Cruise Guru. Cruise Guru took 2 weeks to refund our deposit and kept 40% for our deposit after us booking our own cabin and booking online without any assistance from them. Book with the cruise line direct! Do not use an agent!

Following two "one" star reviews on this site over the past three weeks, and contacting my bank to dispute the transaction.... I can now report that I have received my cruise refund. The money is safely in my bank account now. I am relieved and happy. Not sure why it took 16 weeks, given that Cruise Guru never sent Princess Cruises the final payment in June. The cruise was for a 29 August 2020 departure. I hope I never experience anything like this again. Good luck everyone x

So had a cruise booked for 20/07/2020 I cancelled at first option 05/05/2020 after contact after contact with cruise guru to find out they had just received funds last week after being told carnival had sent it to them on the 06/06/2020, anyway was also told last week I'm in a que for a refund I just want a refund like many of us we are all struggling in these hard times but at least you guys have jobs some of us weren't that lucky and we really could use that extra money just wish I would get refunded soon fingers crossed :( also had someone else that was on the same cruise with us who booked direct cancelled at the same time and got a refund within the month of cancellation think I will book direct next time

Email stated they would take full payment from credit card on due date. They cancelled the booking instead. They then had the hide to charge us a cancellation fee. I spent 2 weeks trying to re-book the cruise being assured on numerous occasions that Cruiseguru would contact me. I had to phone them each time. Eventually an agent helped us and sorted the problem promptly. New booking has been made so the issue was resolved but it should never had been an issue in the first place. Don't assure me of one thing then do the opposite. Was extremely annoyed that they cancelled our booking when the email said that payment would be made automatically.

Had our cruise cancelled due to covid 19 virus . I filled out refund request 2 weeks ago and have not received any correspondence relating to the matter at all I called an after a lengthy Wait I got told if I filled out form it will happen in due course an I’m not the only one ! Now I understand that , I just want answers, relating to who an how I’m going to get my refund from an what needs to be done to make it happen , a simple email or something explaining this would put my mind at ease , instead of being left in limbo

No problems with initial booking but if you want any more assistance, such as supplying your membership numbers for the booking, they don't seem to want to know you. Have contacted them 5 times (via phone and email) now with this simple request. Frustrating is an understatement!

Unfortunately, I cannot recommend this online agency. They were of course responsive to my original emails when booking, but after they have your money it takes several days/up to a week to get a response. I also agree with the previous reviewer. It seems like their agents need more effective training to be able to deal with the problems that can arise from booking a cruise online. They also no longer have fee free credit card payments, which to be honest, would have been the only good reason to use continue using them.

Cruise guru have a bad website and is difficult to use.
They take a couple of days at least if at all to respond to a inquiry and if you call them they seem flustered.