Book with Cruise Guru at your own peril. Cruise canceled by cruise line, charged $110 per person penalty ! We received 100% refund from Clean Cruising for another canceled cruise. Totally unfair to penalise people when the cancellation was out of our control and Cruise Guru still received the commission from the cruise line.

Bought tickets to a cruise that was cancelled. Quite prepared to move tickets to another cruise , it will cost me 450 dollars more. Get money back will cost me $110.

We booked our Celebrity cuise on line via Cruise Gure web page and Celebrity cancelled our cruise in March It is now nine months later and we are still waiting for our refund. We have rung Cruise guru many many many times and get nowhere. Oh yes they answer the phones alright but you always get to speak to another person, we have spoken to so many different staff and been put on hold many times, and still do not get an answer as to when we will get our refund back. All we get back is, it's been expediated. We have been told our request has...

I have nothing but trouble I first got email saying That your refund when I arrange as cruise future cruise credit when rang up six maybe seven as people is stuffing us around then when finally got wat we wanted cruise guru put me in on stupid group booking and still waiting on it even know I had book the same time as another party who I was going with and they gotten there future cruise credit was able to used to pay for the disposit and I have

Do not use cruise guru. If your cruise is cancelled by P&O, Cruise guru keep an admin fee even though your whole booking was done online..very greedy of them. While P&O refunded the whole amount, this selfish travel agent takes a cut. Absolutely disgusting

Been wanting 186 days and counting for a refund from a March 12 2020 cancellation cruise..it's now September..not happy at all..will I ever see my money again???.. hopefully this year sometime

Waited over 4 months for a refund !!! then when eventually paid they had the cheek to charge $110 cancellation fee :-(
Not happy, we will never use this company again they are a rip off, will deal direct with the cruise companies from now on or a decent travel agency one that does not rip you off with cancellation fees.

Cruise that was planned for June was cancelled in April. The cruise line refunded the money to cruise guru on 18th April - 20 weeks ago and they still have not refunded to me. When I have contacted I have been told they are now only refunding April cruises with no planned date for mine. This is ridiculous and their explanations for the delay really don’t seem to be a valid reason for the refund to take so long. They have even confirmed they received the money. So unhappy that I used Cruise Guru when I booked, would have already had my money if ...

In mid-April, our Princess cruise was cancelled for July 2020. CruiseGuru was holding most of our money and only a deposit was held by Princess. It is now 20 weeks later and no refund has been provided. Additionally, CruiseGuru is charging an unreasonable $110pp administration fee, so $330 is reasonable for an online cruise booking? A similar administrative fee that was recently dropped by Flight Centre due to ACCC intervention. You'd expect that in paying this $110pp administration fee that CruiseGuru would have the resources and systems to quickly return funds, but this is not the case. If/when cruising returns, I will be avoiding this agency and suggest you do the same.

Been waiting since April for my refund, told holland America has given them the money back ,still waiting though about a month now. My cruise was to be in June, how long can they keep my money for. Found them good in the past but this is going on for too long

Vague replies from Cruise Guru for refund of $3,800 for cruise impacted by COVID-19. P&O paid refund to them on 6 June 2020. Emailed thrice and received vague refund period.

Cruise was cancelled in early March 2020 due to COVID and I opted for a refund instead of the cruise credit. I have heard nothing since March 15th when I originally called them only auto generated emails. It is now mid August and still no refund. I called them last week and they said they are still waiting for funds from the cruise line and they would follow up. AGAIN I have heard nothing On how my follow up went. Now I read in these reviews they want to charge a $110 fee per person to process a refund. That is disgusting and they better not do...

We are still waiting on our refund from Cruise Guru, since end of May. Six of our friends got their refund eight and six weeks ago, from other travel agents. When I phoned the office beginning of June, I was told they had received our four booking payments fees from P&O and we would receive it soon, still waiting. 24/8/20. After many e-mails and calls. I do appreciate the ladies in the office who are Very Nice are Very busy, But honestly how long does it take, you have the money, please pay it back. We are pensioners. Stop wasting time, sending out future cruise, and more time spent on our refunds.

We are waiting for refund , email them often, booked with celebrity and they have refunded money, what right have cruise guru to hang on to this money , it is not their’s , keep making excuses, Shame on them, will never use again, we are pensioners going on the cruise of a lifetime and are really worried we’ve seen the last of our money.

After 14.5 weeks of my initial refund request, I’m still waiting for my cruise refund. The cruise liner stated they paid cruise guru in full, months ago! Other guests in our group, booked direct and/or with other cruise companies and have received their FULL REFUND back weeks and weeks ago. I have phoned and emailed several times and like everyone else, have been fobbed off! I’m actually getting worried that i’ll Never receive any money, let alone a full refund as initially promised.
I understand the pressures of this pandemic, but it’s extremely delayed when it’s needed the most.

After following up AGAIN two weeks ago I was told the funds were in fact received back from Carnival &my refund was in the que . What a surprise Still waiting. I initially complained I was being charged $110 admin per person ( 8 people 4 of which are children) . They did agree to halve the admin fee, however now I'm reading others have had their fees fully refunded. I am a repeat customer of Cruise Guru ( several bookings) & even have another upcoming cruise with them. Seriously questioning if I should go ahead with that now & instead book direct . BTW Flight Centre waived all admin fees for their customers . Just do the right thing and return peoples full refund & quickly .

Very disappointed with cruise guru we have cruised many times with other agent without any problems. Our cruise was cancelled and it took four months to receive our money and they took $220 for fees, others who booked through other agencies were not charged a fee at all. Carnival charged them no fees at all. We will never book with them again, they kept promising our money would be returned for weeks before we finally got it. Don’t use cruise guru.

I just want to say Cruise Guru is the worst company i have ever dealt with. I placed a deposit on a cruise last christmas. Last week they took $9000 out of my account without my approval. I have been to my bank and have the fraud department chasing these muppets. Wouldnt take a cruise off these clowns for free. I know this is the wrong section but im posting this statement everywhere to help someone else from having funds stolen by these monkeys

We cancelled our Royal Caribbean cruise online 3 times earlier in March and emailed Cruise Guru and Qantas Cruises on the 20/3 advising that we had not received any confirmation for our cancellation. We received an email from Qantas Cruises on the 26/3 saying our cancellation request had been received. We received a further email from Cruise Guru on the 8/4 also acknowledging the cancellation but still no refund after many more follow ups and told initially our refund could take up to 8 weeks. It is now over 16 weeks and nothing apart from saying they were prioritising requests.

Really very unhappy with the service and lack of updates or generic vague ones.

Mark & Roz

It has now been 4 months and still no refund. I am patient and understand we are in a pandemic and it is a very difficult situation but how about some honesty it goes a long way. After my several emails and phone calls I finally got someone to talk to me and tell me my refund was being processed. I received a follow up email to verify our phone call and was asked to allow up to 3 weeks well that was 5 weeks ago and still nothing. Called again last Friday was told the accounts team process the refunds on Friday’s so I should see it the next day ...