Have booked several times with Cruise Guru...no dramas... helpful and responsive... only one matter that is unacceptable... online booking summary shows outline of costing including "2nd deposit" due date but doesn't tell you how much it is... don't assume it's the penalty cancel amount as shown...mine was twice that amount. More clarity is in order here.... there's no reason for the second deposit amount not to be shown online upon initial viewing... this amount is fixed depending on the total booking cost.... transparency please

Yes i booked 3 cabins, needed to cancell one 60 days before Princess Cancelled this cruise, Cruise Guru still hit me with a Fee of $220 . Forgetting that everything else was done Proffesionally --re Maxine! ive now rebooked 2 more cabins for NZ cruise in Nov 2021.

After Covid 19 I called and cancelled our cruise which was going to Hawaii in April 2021 as I realised this was going to be pie in the sky. I was told I would loose the $20 deposit I had paid on my credit card. I had no problem with that. I was told they have no record of my cancellation. They were prepared to cancel the cruise portion but would hold back $25 per person plus all card fees. I was contacted by Katrina who very professionally and very understanding, went through their processes and agreed to waive the $25 fee. Great result and I am very happy in the way she handled it. She assured my my money would be refunded into my credit card within a few days. Thank you Cruise Guru

Cruise guru are keeping a $110.00 admin fee for all cruises - thanks cruise guru you have been holding my money since march - for something of not our doing - we get hit with a charge - now flight centre done the same -got caught out by the accc - now if you pass a flight centre shop - no one in there - people remember who do the right thing . - I have another cruise booked through qantas 2nd payment due november - will the same happen take our money (10 couples) - then cancell and keep $110 . - same companys , robert muir brisbane

After registering with another agent I checked with Cruise Guru, the very friendly agent came back to me very quickly with a lower price, a better positioned cabin and straight forward information about what to expect on the cruise with regard to OBC.
Just one little bit worried me, when I telephoned the company to pay a small portion by credit card, the person who answered sounded as though she was answering outside on public telephone a busy public road (all OK the payment went through).
All we can hope for is this time we will be third time lucky and manage to get to Petra.

Been waiting since April for my refund, told holland America has given them the money back ,still waiting though about a month now. My cruise was to be in June, how long can they keep my money for. Found them good in the past but this is going on for too long

Have booked quite a few cruises with Cruise Guru. Always found easy to deal with. Usually competitive prices but still look at cruise line direct to weigh up. 75% of time cheaper.
Having had to cancel a couple of cruises was disappointed in $110 pp admin fee charged.

We are still waiting on our refund from Cruise Guru, since end of May. Six of our friends got their refund eight and six weeks ago, from other travel agents. When I phoned the office beginning of June, I was told they had received our four booking payments fees from P&O and we would receive it soon, still waiting. 24/8/20. After many e-mails and calls. I do appreciate the ladies in the office who are Very Nice are Very busy, But honestly how long does it take, you have the money, please pay it back. We are pensioners. Stop wasting time, sending out future cruise, and more time spent on our refunds.

I booked a cruise Carnival Splendor which I had to cancel in March for medical reasons just as the Covid problems were arising.
Cruise guru informed me that they had received the refund from Carnival on the 18th June but I have still not received the money despite numerous emails.
My experience with Cruise Guru initially was very good.

Lovely lady Helene was very helpful, booked 2 cruises, had slight problem with email but all resolved after a couple of phone calls. She was patient and sold me what I asked for, checking availability etc.

I have booked Cruise Guru a number of times before and found them quite good to deal with and prices are usually very competitive. However I do find it a bit confusing when looking at the costs of the cabin type chosen, you are given a choice of fares with indicators basically "deal 1" "deal 2" or "deal 3" but it does not spell out clearly what each deal offers. Why not just say "$2.00 deposit Free Drinks, No refunds" etc. Make life easier.

We booked on the Northern Explorer Cruise around Australia. There were no hidden extras and the experience of booking through this company took a bit of getting used to as they have different procedures to other companies. That is not a criticism but a reality in life all round now. These days the internet doesn't realistically give you an opportunity to build a rapport with one internet travel company and we are treated as just another number. The positive is that the costs are down but the negative is that you do not have a personal contact ...

My husband and I along with my Brother-in-law and Sister-in-law booked a trip to Alaska for May 2020. I booked over the phone and everything seemed fine but I am still waiting for my booking confirmation and tax invoice. Hannah said there was a technical issue sending it to my email but my sister-in-law received hers. I did receive her test email. But to date I am still waiting. Other than that everything was great.

Booking online was so easy with instant confirmation. The price of the cruise was fantastic, prices with other companies were so much more and they didn’t have instant confirmation. Very happy with the outcome so far.

The Advertising of the specials on the Sapphire Princess round Australia Cruise were not made very clear and could be seen as misleading as how the offers were given and what was allowed in the initial price when looking at the advert and then finding out the actual extra required to be paid out for the cruise when making the actual booking and then on the Webb site the cruise prices shown for the different cabins,then to be told that these prices did not reflect the specials (ie) Refundable deposit and the drinks package.
I am afraid off putting to me and a lot of would be intending cruisers

I enquired online and then a few hours later rang as there was a just announced deal that really suited us.
Staff member got back to me promptly with a deal that was better than advertised and everything arranged very quickly.

No extra fees all went smoothly.
My only issue is I booked rooms that showed they were interconnecting rooms on their website and have since found out through Royal that these rooms have never been interconnecting rooms. Very disappointed with this outcome.

Booked a balcony cabin cruise aboard Voyager of the Seas (RCI) for February 2021. Although we have cruised with RCI on 3 occasions previously, it was significantly cheaper to book through Cruise Guru than directly through RCI

Only paid the minimum deposit at this stage, will have to wait & see how the whole process unfolds.
So far so good
Service would appear very good at this time
If all goes well will continue to use cruise guru

It was good to talk to someone who is experienced and knowledgeable on cruising the carnival splendour. I felt no pressure and was happy with my selection. All info and prices were accurate. Thank you Guru!