Fast efficient friendly
A bit of a mix up at first as the advertising wasn’t clear about there being TWO different promotions, but all good in the end and we got a great deal.
Great Customer Service
Great customer service, was able to move a booking from a cancelled cruise to another date with ease, very fast and efficient helpful and friendly. Would highly recommend Cruise Guru very professional team.
Great travel company to deal with.
I booked a cruise in 2022 and the service I received from the consultant,Maxine,was excellent. I had a future cruise credit with Holland America, having had my two previous cruise cancelled through the virus, and Maxine followed through with them to make sure I received all entitlements I should receive. This is the 6th cruise I have booked with Cruise Guru and I would recommend them to anyone looking for a cruise in the future.
Great Customer Service
Katrina and her team are extremely professional and supply excellent customer service.
Once again my booked cruise was cancelled, so I had to find another cruise for my group which includes my Partner, my Uncle, his Wife and Myself. With Katrina's assistance we booked another Carnival cruise
and all being well are ready to set sail in September. The transaction was so easy for me .
Thank you Katrina and the cruise guru team !
We’re booked several times with Cruise Guru have not had any problems with the service. Price Quoted was all we had to pay. All of the cruises met our expectations.
Easy On Line Booking
Booked first cruise On Line. Process was quite straight forward and simple. More options offered by Cruise Guru than direct booking with shipping company. Would use again for future bookings.
When not able to complete booking for cruise Freo to Exmouth rtn 2022 consultant was amazing. She went above and beyond to satisfy our request explained everything. Very polite friendly helpful and very professional. Normally book with Cruise Guru and have no hesitation in recommending this company.
It was very easy to change my bookings due to COVID. The people I spoke with were very calm and polite, despite having the added stress of upheaval due to the state of affairs from the pandemic.
Great customer service
Couldn't navigate P&O site to get what I needed but Cruise Guru soon fixed everything for me. Got the deck & cabins I wanted plus extra spending money. Very happy overall.
We had a Cruise booked for Feb 2021; it got cancelled when they moved the no cruise to 31st May 2021. So we rescheduled our Cruise to January 2022. The Ladies were very helpful
The reviewer stated that an incentive was offered for this review
First Time User
Booked 3 cabins for my family for New Year Eve Cruise. Normally I would book face to face with my travel agent so I was a little apprehensive, but the ladies at cruise guru were so helpful both times I called with questions. I am so very happy, with the customer service. I received booking confirmation within minutes via email.
Excellent site, excellent services.
Booked one trip online, had some queiriesphone.
Nora gave me excellent service, so I bookes the nextcruise sector then.
So far so good. Hope it stays this way.
Looking at an other cuise, ill book with cruise guru
Here we go again with the best cruise company Around
We have booked a cruise for December 2021 with cruise guru for our family including 8 cabins. P&O cruise with $1 deposits.
We have also booked a Panama Canal cruise with Holland America in 2022.
Can’t wait to get back Cruising again.
Once again I found the customer service very good. I had a lot of future cruise credits to use before they would expire and Maxine at Cruise Guru arranged to have them all applied to a Princess cruise next November.
In the past when rebooking a cruise to get a better price there was never any hassle.
- Verified customer
Booking Easy Saved Money
Booked a Tasmania cruise for 2022 perfect as the ship leaves from and returns to Adelaide
Saved money and got a better cabin Cheaper than the cruise lines web page
All Happy with everything
Fantastic service once again
Once again booked with Liz at cruise guru she has always been great but this time really surprised us went over and above expectations can’t speak highly enough of her
Very good service from Liz!
liz was very professional and helpful in my recent booking.
She had great patience when explaining my options.
We had a few Future Credits and On Board Credits and she helped me with organising them.
Thank you again Liz and Cruise Guru.
Easy online booking process
The CruiseGuru website is the best one to use for booking your cruise. They make it so easy to get right through to the ‘book now’ button! Some others don’t let you choose your staterooms etc., and you have to wait for call backs. The Cruise Guru site takes 10 mins and it’s done! Communication back from them is also very prompt. We also love the low deposit options that allow us to have a cruise booking in place far off in the distance to look forward to. Now we just have to hope for no more (corona) cancellations.
Staff are fantastic
Easy to change cruise after cancellations Was to be on Pacific Aria and the ship was sold. Have rebooked for 2022. I had booked 2 cruises for 2021 and was easy with Cruise Guru. Liz was overly helpful and polite
Easy, accurate and efficient booking process
Cost provided early in search and didn’t change through the process of booking a cruise. Couldn’t have been easier and a really competitive price. Also almost instant confirmation. Overall a fantastic experience
Questions & Answers
Why did some clients have the fees waived and others did not? Cruise Guru is a Qantas affiliate. Vote with your feet people and do not use companies who treat their clients like this. It is unfair.
I presume it depends on who deals with your refund ... its disgusting charging $110 a booking.
Lodge a complaint with the ACCC and your state Consumer Protection Agency.
Cancellation conditions vary subject to criteria including booked date, cancelled date, cruise line etc, which we understand does make it confusing.
Very disappointed that $330 in fees has been deducted for our cruise that’s was cancelled by Princess in April for a June sailing. Money returned to Cruise Guru from Princess in April and they had it in their account earning interest until September when I finally received my refund after following it up. If I had booked with Princess direct I would have received a full refund as they cancelled. It’s a shame Cruise Guru didn’t do what Flight Centre did for their clients i.e waiver fees after public backlash. Friends got $30,000 back for a Scenic Cruise with no penalties. I’m sure this company has received an enormous amount in fees if each passenger paid $110. I find it very excessive. Unfortunately I won’t be booking with Cruise Guru in the future.
Majority of agents tend to retain a portion of a 'Covid' cancelled booking. We booked with another agent for a cruise which included a flight to get to the port. Even though the agent had said that their fees would be waivered, we were still charged $100 admin fee each, plus $260 each for the fight we were supposed to take, which the agent said was deducted by the airline, if we had booked the flight ourselves (even though WE had to do our own research for the one we required) we would have received a full refund.
Apparently, even Flight Centre didn't fully refund everyone's booking, our son and daughter in law did not receive the full amount for their booking.
No flights involved with us. Cruise only so can’t see why they had to charges $330 per booking, understandable if it was $110 per cabin.
I cancelled my carnival cruise that was suppose to depart in July on the 5th of may called last week they have my money just waiting in the que for refunds I get that it would be a very busy time for them but seriously Im struggling at this point in time like many others that could just use there refunds to help them get through these times but the way this refund is going through cruise guru I'll be booking direct for any further cruises as someone else we were going with cancelled at the same time and got refunded within a few weeks hoping I will get my refund real soon :(
When I contacted them they said they were dealing with refunds for sailings due in may. When you contact them again they provide standard info - no update on progress of where they are up to. You wil just have to research options of where you can complain to... Bank, consumer affairs etc. Good luck
Rang again today completely different answer we are refunding when we can I'm going to try ring someone higher up tomorrow because I have no idea what's going on everyone is saying different things
Lol they don’t know what they are doing, when I called them today they said they were doing refunds for April sailings.
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