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CruiseAway

CruiseAway

3.7 from 167 reviews · View Statistics

Reviews

  • Transparency
    1.6 (25)
  • Customer Service
    3.1 (46)
  • Trip Completed Yes (5) · No (39)
  • Product Quality
    3.4 (35)
  • Return Claim MadeYes (14) · No (27)
  • Ease of Booking
    4.1 (39)
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Sooty41

Sooty41

  • 4 reviews

Service? What service?

published
Transparency
Customer Service
Product Quality
Incentivised ReviewNo
Trip CompletedNo
Booking TypeCruise
Return Claim MadeYes
See all answers
Jenny

JennyBlackburn

  • 3 reviews
  • 4 likes

My refund money.

published

I purchased tics for cruise in April. Cruise was cancelled. I am still waiting for a refund. Each time I make contact with them they play the line of jabinh a great number of passengers who are also waiting. Currently they are closed as a reward for their hard work during the year. If they are so busy why take leave at a time I cld do with my money. I was told they had a return of funds from MSC as of 2/11. Why take so long to refund. Their service is nothing short of crap.

Customer Service
Product Quality
Incentivised ReviewNo
Trip CompletedNo
Booking TypeCruise
Return Claim MadeYes
Store LocationQLD
See all answers
Ross Weaver

Ross WeaverMid North Coast, NSW

Never again

published

Am still waiting to find out why I have lost so much money for may HAL cruise cancellation of March 18 this year. I opted for the 125% Future Cruise Credit, but still managed to loose a few of thousand dollars on the deal. I understand that there would be fees and exchanges deducted. But for that outstanding amount? There has been contact with these people with assurances of an investigation and an explanation, but alas, I am still waiting for answers.
On this matter alone I would not be recommending this outfit to anyone looking for a travel agent, in fact, the one star appraisal is too much as far as I am concerned.
Beware!

Transparency
Customer Service
Product Quality
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeCruise
Return Claim MadeYes
See all answers
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Joanne

Joanne

  • 3 reviews

Totally upfront

published

First time I have dealt with a travel agent as normally book through cruise line myself but saw offer that was hard to beat so had a lovely and helpful agent named Sylvia go through everything very patiently and offered helpful advise.Fast forward to 2020 Covd 19 and everything was cancelled so went through process of refund which has taken 5 months but I totally understand as a lot of people to deal with but Sianne who I have dealt with has kept me up to date with everything as soon as I sent an enquiry.Will book with them in future when the world is back to normal.

Transparency
Customer Service
Product Quality
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation, Cruise and Flights
Return Claim MadeNo
Store Location??
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Lynda R.

Lynda R.Greater Melbourne (Inner), VIC

  • 2 reviews
  • 1 like

Waited Patiently

published

We had 2 holidays booked for 2020, the first being with CruiseAway at the end of April. The other with another travel agent. We found Cruise Away to be excellent, we have nothing to complain about & would use their services again but the 'other travel agency' zero stars. We were patient with both companies understanding the enormity of the task they had ahead of them. I feel for you all experiencing difficulties as we know how it feels but our experience with CruiseAway was one whereby we had no complaints at all.

Transparency
Customer Service
Product Quality
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation, Cruise, Flights and Tour
Return Claim MadeYes
Store LocationOnline
See all answers
Tony R F.

Tony R F.Central Queensland, QLD

Refund nightmare for Hawaii to Brisbane - Carnival Spirit

published
Transparency
Customer Service
Product Quality
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Return Claim MadeYes
Store LocationCruise away Robina
See all answers
Colleen James

Colleen JamesSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Disappointed

published

First of all after being told by both P&O and Cruiseaway that we would be receiving our Full Refund for our cancelled Cruise (not by us) we are extremely disappointed to discover that Cruiseaway have withheld $200? This goes against the ACCC and believe me everyone is going to hear this story. Other TA’s are not doing this to their Customers especially if they want people to book with them again in the future? My Mum’s Cruise was cancelled also, her TA was Travel Associates who refunded her full deposit!

Transparency
Customer Service
Product Quality
Incentivised ReviewNo
Trip CompletedNo
Booking TypeCruise
Return Claim MadeYes
Store LocationBurleigh Heads Qld
See all answers
Thisbe

ThisbeGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 2 likes

24/6/2020, still wait for full cash refund since 18/3/2020

published

Today is 24/6/2020. Still waiting for my full cash refund since 18/3/2020. Bad experience with Cruiseaway & Royal Caribbean Int for my cash refund. Both companies had dozens of excuses. I want full cash refund as offered & promised by RCI and not 125% future credit. Pls refund ASAP. Thanks

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Booking TypeCruise
Return Claim MadeYes
Store LocationQueensland
See all answers
Kellie J

Kellie JLaunceston, TAS

Sick of waiting for refund

published

I will never use this company again, any bookings in future will be done directly with Cruise companies and/or airlines, hotels etc.
I cancelled my cruise package to Hawaii on the 13th of March and every time I contact CruiseAway they change the goal posts. The last time I heard from them it was now out to 90 days (which will be next week). Not a very good experience for someone when it was supposed to be the first ever overseas holiday I have ever had and it's been nothing but a nightmare. I also don't have that much income as I am a single mum so when someone won't give me back my hard earned money it gets extremley frustrating.
I think a call to ACCC and/or Slater & Gordon is on the cards.

Transparency
Customer Service
Incentivised ReviewNo
Booking TypeAccommodation, Cruise, Flights and Tour
Return Claim MadeYes
Store LocationOnline
See all answers
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Phil M.

Phil M.Perth, WA

There is no zero stars!

published
Transparency
Customer Service
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation, Cruise, Flights and Tour
Return Claim MadeYes
Store LocationGold Coast Qld
See all answers
1 comment
Phil M.
Phil M.

Well, here it is September,and still NO refund! Any lawyers interested in taking action for me please?

Disgusted28

Disgusted28South East Queensland, QLD

  • 4 reviews
  • 1 like

Beware, service disappears when they have your money

published

Beware. Once they have your money, the service disappears entirely. I was misquoted the price for our cruise and after I booked I was told I had to pay more. Upgrading our drinks package was yet another drama and when we tried to make some changes to add another passenger, we could not even get an answer from them. Now that cruises and international travel have been stopped, they will not communicate with us at all about the return of our deposit. They do seem to have the time to send me junk emails about future cruises. I would never book with them again. Read the other reviews, this seems to be a common complaint about this business.

Transparency
Customer Service
Product Quality
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeCruise
Return Claim MadeYes
Store Locationonline
See all answers
Vicki Rule

Vicki RulePerth, WA

  • 12 reviews
  • 8 likes
  • Verified customer

Very slow refunding!

published
Transparency
Customer Service
Incentivised ReviewNo
Trip CompletedNo
Booking TypeCruise
See all answers
4 comments
Vicki Rule
Vicki Rule
Vicki Rule
Vicki Rule
Vicki Rule
Vicki Rule
Lisa

Lisa

  • 2 reviews
  • 1 like

Disgraceful service

published

We had our cruise cancelled on 12/2. That was disappointing but better to be safe. I have called Princess cruises the ship we were meant to cruise on and they told me they sent Cruise Away a cheque on the 15/2???? 18/3 and we still have not received our refund not happy to say the least would never book with them ever again. Customer service has been appalling numerous emails phone calls etc still no refund or return contact in days

Transparency
Customer Service
Product Quality
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation, Cruise and Flights
Return Claim MadeYes
See all answers
Gordon

GordonEvatt 2617, ACT

  • 4 reviews
  • 3 likes

Cruiseaway slow in refunding deposits. Out of pocket for a holiday we didn't get to take.

published
Transparency
Customer Service
Product Quality
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation, Cruise and Flights
Return Claim MadeNo
Store LocationCruiseaway on line
See all answers
yryryryryry

yryryryryryGreater Melbourne (Outer), VIC

  • 2 reviews

Not to be trusted

published
Transparency
Customer Service
Product Quality
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeCruise
Return Claim MadeYes
See all answers
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MetalMick

MetalMickVictoria, 3095

  • 24 reviews
  • 23 likes

Trying to take our money and run!

published
Transparency
Customer Service
Product Quality
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation, Cruise and Flights
See all answers
Lyn R.

Lyn R.Central, SA

I booked in good faith, thinking the company would do their best for us - Wrong, wrong wrong.

published
Transparency
Customer Service
Product Quality
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeCruise
Return Claim MadeNo
See all answers
Tenielle H.

Tenielle H.Sydney, NSW

  • 3 reviews
  • 3 likes

Don't waste your time or money

published

worst agency ever! First they organised travel insurance for my parents that didn't include the country they were actually travelling to. When their cruise was cancelled by princess cruises the agency took it upon themselves to cancel all the flights and accommodation without permission knowing there would be no compensation. My parents still could have used the original flights and accommodation that was booked. I'm only giving you one star because there's no option to give you none! Perhaps you should train your staff better so others don't lose more than 3k worth of holidays!

Don't bother booking through these scammers! All they do is steal your money!

Transparency
Customer Service
Product Quality
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation, Cruise, Flights and Insurance
Return Claim MadeNo
See all answers
Alok A.

Alok A.Metropolitan Adelaide, SA

Untrustworthy

published
Transparency
Customer Service
Incentivised ReviewNo
Trip CompletedNo
Booking TypeCruise
See all answers

Not well organised

published

We went to book a cruise late for a holiday and we made the booking and payment in a promotion period but cruse away didn't make it with P&O so we missed out on getting the promo nothing offered to us for this and we could not cancel due to paying in full

Transparency
Customer Service
Product Quality
Ease of Booking
Incentivised ReviewNo
Booking TypeCruise
Return Claim MadeNo
See all answers
Page 1 of 9

Questions & Answers

Steve8924

Steve8924asked

I have made a booking request for a cruise package, am most concerned about no reply to my request and now read some most unsatisfactory reviews making me question if I should deal with this company

No answers
Anne

Anneasked

Has anyone done a review on Cabin 5068 Queen Mary

No answers
Vivienne

Vivienneasked

I have just notified the cancellation department of Cruiseaway that l have to cancel a booked cruise which departs in January 2020. I notified the company today and I will let you know how this side of the company's service is and how long it takes to process my request.

No answers

Get an answer from our members and CruiseAway representatives

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