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CruiseAway
3.9 from 154 reviews

Reviews

(87)
(30)
(4)
(8)
(25)
  • Transparency
    1.6 (12)
  • Customer Service
    3.7 (32)
  • Trip Completed Yes (5) · No (27)
  • Product Quality
    3.9 (25)
  • Return Claim MadeYes (3) · No (25)
  • Ease of Booking
    4.3 (32)


yryryryryry

yryryryryryGreater Melbourne (Outer), VIC

  • 2 reviews

Not to be trusted

published
Transparency
Customer Service
Product Quality
Ease of Booking
Trip Completed No
Booking Type Cruise
Return Claim MadeYes
See all answers

MetalMick

MetalMickVictoria, 3095

  • 24 reviews

Trying to take our money and run!

published
Transparency
Customer Service
Product Quality
Ease of Booking
Trip Completed No
Booking Type Accommodation, Cruise and Flights
See all answers
Lyn R.

Lyn R.Central, SA

I booked in good faith, thinking the company would do their best for us - Wrong, wrong wrong.

published
Transparency
Customer Service
Product Quality
Ease of Booking
Trip Completed Yes
Booking Type Cruise
Return Claim MadeNo
See all answers
Tenielle H.

Tenielle H.Sydney, NSW

  • 2 reviews

Don't waste your time or money

published

worst agency ever! First they organised travel insurance for my parents that didn't include the country they were actually travelling to. When their cruise was cancelled by princess cruises the agency took it upon themselves to cancel all the flights and accommodation without permission knowing there would be no compensation. My parents still could have used the original flights and accommodation that was booked. I'm only giving you one star because there's no option to give you none! Perhaps you should train your staff better so others don't lose more than 3k worth of holidays!

Don't bother booking through these scammers! All they do is steal your money!

Transparency
Customer Service
Product Quality
Ease of Booking
Trip Completed No
Booking Type Accommodation, Cruise, Flights and Insurance
Return Claim MadeNo
See all answers

Alok A.

Alok A.Metropolitan Adelaide, SA

Untrustworthy

published
Transparency
Customer Service
Trip Completed No
Booking Type Cruise
See all answers

Not well organised

published

We went to book a cruise late for a holiday and we made the booking and payment in a promotion period but cruse away didn't make it with P&O so we missed out on getting the promo nothing offered to us for this and we could not cancel due to paying in full

Transparency
Customer Service
Product Quality
Ease of Booking
Booking Type Cruise
Return Claim MadeNo
See all answers

Lynn

LynnHunter Region, NSW

Would not use them again

published

The initial stages of the booking were perfect. I was making a booking on Carnival for 34 people to celebrate my partner's 60th birthday so to say cruiseaway were excited to get such a large booking is an understatement. That is where the great service ended. The consultant I was using (Jan) only worked a couple of days a week and was tardy at responding to emails and when invoices were sent, invariably they were always incorrect and had to be chased up and amended. Names were spelt wrong, fees that should have been refunded not done and deposits paid not taken from amount outstanding. Overall a stressful time. However, the cruise with Carnival was amazing.

Transparency
Customer Service
Product Quality
Ease of Booking
Trip Completed Yes
Booking Type Cruise
Return Claim MadeNo
Store LocationVarsity Lakes Qld
See all answers

Rosie B

Rosie BSydney Surrounds, NSW

In future, I will avoid Cruiseaway and book direct with Carnival

published
Transparency
Customer Service
Product Quality
Ease of Booking
Trip Completed No
Booking Type Cruise
Return Claim MadeNo
See all answers

Excellent experience and help from Teresa

published

Really happy. Teresa asked a lot of questions and made sure the cruise fit our budget. I could really tell she cared about us and our family trip. No question was too hard. Will book again. Thank you.

Transparency
Customer Service
Product Quality
Ease of Booking
Trip Completed No
Booking Type Accommodation, Cruise, Flights, Insurance and Tour
Return Claim MadeNo
See all answers
Xinh T.

Xinh T.Sydney, NSW

Very unreliable. Lost trip.

published

Made contact for a family cruise. Consultant sent through quote. I queried a few items as consultant did not ask but booked us for an 8pm dinner. We have 2 small children. She also advised us that there was no on board credit but on quote there is an onboarding credit. She said she'd make the amendment and get back to me so I can make the deposit.

I phoned 3 times and sent 2 emails. Finally on my 4th phone call I was advised Iour booking was cancelled as we did not make a deposit.

I advised them I have been trying to do this but to no avail.

I took my business elsewhere.

Very poor customer service.

Transparency
Customer Service
Trip Completed No
Booking Type Cruise
See all answers

Rob Bramwell

Rob BramwellSouth West, QLD

Great Travel Agent with superior knowledge

published

Julie @ Cruiseaway was able to assist us with impeccable knowledge and experience. Great service and attention to detail . Booking was made so simple and easy for us. Thanks Julie your awesome.


  • Verified customer

A very unhappy experience with apparently uncaring personnel.

published
Transparency
Customer Service
Product Quality
Ease of Booking
Trip Completed No
Booking Type Cruise
Store LocationAdelaide City South Australia
See all answers

Review collected in partnership with CruiseAway


Karste

KarsteGreater Melbourne (Metropolitan), VIC

  • 12 reviews
  • 5 likes

This company does not care, no customer service what so ever

published

Booked and paid for a cruise on the Queen Elizabeth out of Melbourne in December. A medical problem means I had to cancel the cruise. Cruiseaway took $400 cancelation fee and tell me it will be 6 to 8 weeks before we get our money back. I understand a cancelation fee but $400? 6 to 8 weeks to get the money back is just plain rude. Problem is I'm sure all the cruise lines are the same. puts you off this kind of holiday. Oh and I did have travel insurance but we did not fall under the criteria to claim it through them. five Phone calls to them and the attitude was the same they really didn't care. Funny how they couldn't do enough for us when we were looking to book the cruise.

Transparency
Customer Service
Product Quality
Ease of Booking
Trip Completed No
Booking Type Cruise
Return Claim MadeYes
Store LocationOnline
See all answers
1 comment
Karste
Karste

As of now still no money back. It has been over 6 weeks


Valued Cruiser

Valued CruiserHunter Region, NSW

  • Verified customer

Fantastic experience

published

I did not encounter any fees out of the ordinary, I made a few changes after booking and was happy with the outcome. This is my second cruise with Cruiseaway, the first experience was fantastic, very well organised, easy to talk to with great customer service. Very much looking forward to my cruise in the Baltic in May 2019.

Customer Service
Product Quality
Ease of Booking
Trip Completed No
Booking Type Accommodation, Cruise and Flights
Return Claim MadeNo
Store LocationCruiseaway Varsity Lakes Queensland.
See all answers

Review collected in partnership with CruiseAway

Valued Cruiser

Valued CruiserGreater Melbourne (Metropolitan), VIC

  • Verified customer

Excellent service

published

Brooke arranges the details of my cruise and answered patiently my many follow up questions.
I would recommend Cruise Away to anyone wanting a friendly helping hand in arranging a holiday.

Customer Service
Product Quality
Ease of Booking
Trip Completed No
Booking Type Cruise
Return Claim MadeNo
Store LocationGold Coast (online)
See all answers

Review collected in partnership with CruiseAway

dfk2794

dfk2794Central West, NSW

  • 2 reviews
  • 1 like
  • Verified customer

So far mostly good

published

We chose Cruiseaway as they were advertising cabins on a cruise that the cruise line showed as sold out. There are 2 couples making bookings.

The initial approaches and explanations were all good, and a deposit paid on the understanding that a week later a 2nd payment be made.

The 2nd payment was made, and receipted. The only issue so far is that we were then told that there was an error in the value of the 2nd payment and further payment was required. We are now wondering if there will be any further unexpecteds.

As final payments are not due for another 2 months my experience is incomplete. On the initial dealings, and save the payment issue, they have been good so far.

Customer Service
Product Quality
Ease of Booking
Trip Completed No
Booking Type Accommodation, Cruise and Flights
Return Claim MadeNo
See all answers

Review collected in partnership with CruiseAway


Harry Kirkman

Harry KirkmanSydney, NSW

  • 4 reviews
  • 1 like
  • Verified customer

I will use CruisaWay again

published

I had a stumble as I failed to supply copies of my passports hence the flights were not confirmed however this was easily fixed by CruiseAway. The consultant offered a host of alternatives for my booking including flights available and hotel accommodation available to give me the best price without compromise. My consultant fixed my booking with a minimum of fuss.

Ease of Booking
Booking Type Accommodation, Cruise and Flights
Return Claim MadeYes
Store LocationAll done online
See all answers

Review collected in partnership with CruiseAway


Imre

ImreSouth East Queensland, QLD

  • 11 reviews
  • Verified customer

Awesome experience and service

published

I would recommend Cassie @CruiseAway to book your next cruise holiday. She is really knowledgeable and helpful when we booked our cruise through her. She explained all the differences between the different cruise lines and managed to find us the perfect cruise and made the booking easy. She was also really responsive for my emails when I bombarded her with questions about the cruise and the travel insurance.

Customer Service
Product Quality
Ease of Booking
Trip Completed No
Booking Type Cruise and Insurance
Return Claim MadeNo
Store LocationVarsity Lakes
See all answers

Review collected in partnership with CruiseAway


Valued Cruiser

Valued CruiserSydney Surrounds, NSW

  • Verified customer

Tenielle is fabulous

published

We had to cancel our trip thru illness and Tienelle went out of her way to assist us far beyond what would normally be required. Thank you Cruiseaway fo having such caring and empathetic great travel consultants.

Customer Service
Product Quality
Ease of Booking
Trip Completed No
Booking Type Cruise and Tour
Return Claim MadeNo
Store LocationEmail
See all answers

Review collected in partnership with CruiseAway


Valued  Cruiser

Valued CruiserSouth East Queensland, QLD

  • Verified customer

Good service

published

Prompt response to queries and changes. Value conscious. Forthcoming with useful suggestions. Seem to understand their client's needs Our cruise was very enjoyable Would be happy to use them again.

Customer Service
Product Quality
Ease of Booking
Trip Completed Yes
Booking Type Accommodation, Cruise and Flights
Return Claim MadeNo
Store LocationVarsity Lakes
See all answers

Review collected in partnership with CruiseAway


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Questions & Answers

Steve8924

Steve8924asked

I have made a booking request for a cruise package, am most concerned about no reply to my request and now read some most unsatisfactory reviews making me question if I should deal with this company

No answers

Anne

Anneasked

Has anyone done a review on Cabin 5068 Queen Mary

No answers

Vivienne

Vivienneasked

I have just notified the cancellation department of Cruiseaway that l have to cancel a booked cruise which departs in January 2020. I notified the company today and I will let you know how this side of the company's service is and how long it takes to process my request.

No answers

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