Misleading, deceptive advertising
Booked a cruise from Fremantle to Auckland sailing December 2021. Booking condition was full refund for cancellation any time for any reason before July 2021. Because of Covid-19 uncertainty cancelled on 31 March 2021. A few days later Crystal cancelled the whole cruise. They now ( June 2021) refuse to refund. Refer to my cancellation as “ voluntary cancellation” regardless of their total cancellation a few days later. David and Goliath.
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|Service Type||International Cruises, Local Cruises and Regional Cruises|
|Departs From||Adelaide, Brisbane, Cairns, Darwin, Melbourne, Perth and Sydney|
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