I have been a member with the CUA for almost 20 years and was looking to consolidate my loans and visited the Blacktown Branch in NSW.
I was greeted by a lovely lady named Christine Uttley. She was very professional , helpful, friendly and patient and explained everything ( As i have never consolidated before). I cannot fault the service i was given and the rate was competitive and fair.
Thank you Chris for all your efforts. It is much appreciated.
I would recommend CUA to anyone :)
Do not deal with Burwood branch
Burwood branch NSW is absolutely appalling to deal with. After being made to jump through numerous hoops, after a week, they have now told me they are not able to assist and referred me to head office. They refused to give me a contact name or number for head office and told me I had to ring the 13 number - which is constantly engaged. I am in desperate need of access to my funds and feel CUA are doing everything in their power to stop this from happening. Their actions are abhorrent, their customer service non-existence. Next step for me ...is the financial ombudsman. Save yourself the stress and anxiety that goes with dealing with this mob - there are plenty of other financial institutions who know who do customer service right. Macquarie Bank and CommSec just to name two.
Very Bad customer service
I have been banking with CUA for more than 3 years. They took more than 6 months to process our home loan application and they never gave any updates while processing the loan. When we call, they will keep transferring your phone call and never give the answer. Whether it’s a branch or call centre, staff are not friendly most of the time. They charged us a fee without our authority as they had forgotten to charge The fee few months ago when they were setting up the loan. Can’t wait to refinance our loan.
Cant wait to leave CUA - So unsupportive during Corona!
Called to change home loan rates as the other banks are slashing their's to help people doing it tough with the current COVID-19. My circumstances have dramatically changed and I have to pay over $4000 to change to variable.. Fantastic support CUA, I definitely will be transferring my loan over asap and will pay the extra $95 to exit along with the $200 apparently from the government
- Thank you, come again!
The reviewer stated that an incentive was offered for this review
I paid the CUA $20 each time I did electronic transfer of money as I was purchasing a new apartment. Firstly the deposit then the actual amount and then to have the removalist move me, each time I had fight with the idiots who run the show to get the transfer done. They seemed to have problems doing it each time. Avoid this mob at all cost. Caveat Emptor
Sorry CUA, your online site is pathetic. Normal banking facilities are fine.
Try to login, fails, repeat, fails, repeat repeat repeat..-now an expert at typing- finally get it in... try to complete transaction - drops out..! go back to start.. Try to login in, fails, etc
FYI: If it does not work during peaks times, (6pm-11pm) it doesn't work, period. Anyone can build a system that only works fine at 3 am on Tuesday! Also, always takes ages to get through on the phones and they at 8pm - peak time... .. but I have to conceded, staff are always nice...
Good service with no fuss
I have waited a couple of months before posting my review but so far it has been nothing but good service. The loan application was excellent and quick, and fees are minimal.
Compared with the bank i have my mortgage with who were very slow and insisted I also take a credit card in order to get a loan!
Banking app is simple but effective.
Well done CUA.
Great service from CUA
Very happy with the home loan service we were provided by Michael at the CUA Randwick Branch. Michael and all the people we interacted with at CUA were excellent, explaining the loan set up and property settlement process and the follow up after was all much appreciated.
Helpful, Pleasant experience
I have banked with CUA Gladstone for around 15 years. The staff have always been pleasant and kind.
Samantha makes every experience easy and understands my needs. Most recently consolidated debts it was my first time doing so and she made it really straight forward and did most of the work for me. Great Service. I also have personal loans and health care and to date haven't had any issues.
Patient, efficient and professional experience.
Claudia from the Randwick branch was extremely helpful with the processes involved in refinancing my car loan. Courteous, professional and patient throughout the experience which made for a stress free and smooth process.
Rude rude and rude and an attitude
I have had home loan for 10 years unfortunately my dog passed away just after Xmas she was 10 years old as a result for being depressed I also got sacked same week I have been unemployed since and my mortgage is behind got a phone call from head office rudest and most unsympathetic lady saying pretty much pack ya bags sherrifs coming to change locks or sell up and rent hope she gets sacked and ends up in same situation in the real world worst attitude ever
Invitation to call
Been banking with cua for over 20 years but will move on after the way they have handled our home loan in the last 12 months. We originally set our loan up 1/3 variable and 2/3 fixed. Cua set our variable at a very high rate and would not change it without a fee because they knew we are powerless to switch banks while part of the loan is fixed. Fast forward to when the fixed loan is set to expire and they send a letter telling us it will go even higher than our variable (4.6%). After calling them they told us the letter was an "Invitation to ca...ll" and they expected to hear from us. After some back and forth they finally offered a decent rate but still not as good as other banks. In summary, if we have to worry about our loan so much and getting messed around we may as well go and bank somewhere we expect it, and can get better deals. I would not recommend cua for a home loan, or at least be prepared to have to deal with this.
Not a positive experience.
I applied for a debt consolidation loan. I was dealing with [name removed] and I found her extremely rude, smart butt and abrupt when speaking over the phone and email. Advised that some of the documents requested I did not have access to, suggested I attend a branch. I work in insurance and due to recent weather events I have been extremely busy and unable to attend. I felt like saying, you know, the job I have to attend in order to be able to afford my loans? Sent through a statement and [name removed] has replied that it needs to state my na...me on it, clearly she has not looked at my documents properly as they did have my name on them. No consideration or lenience when applying, the application was now forcibly withdrawn, [name removed] has suggested I reapply again next week. Great, to go through all of this again and have a greater affect on my credit rating. Definitely not if I have to deal with someone like [name removed] again.
We applied to CUA after having an unpleasant experience with dealer finance. Luigi was extremely understanding of the situation and got our approval through quickly and we are saving a considerable amount of money with this loan. Couldnt be happier with the service and we are now considering moving our other accounts to CUA. Highly recommend CUA.
I would like to say that I have dealt with Michael Kordish three times in the past couple of years and found Michael to be very good at his job he is easy to deal with and explains the easy way to get things done. After we started Michael rang to say he would try and get us a better rate which he did we are very grateful for all the help from Michael and would definitely recommend CUA in the future
My overall experience with CUA exceeded my expectations. Kiri made the process as simple as possible and was very helpful. I’m satisfied with the rates they offer and everyone I’ve dealt with whist being a member. Would definitely recommend CUA in future.
Cua Garden City.
I received great customer service:
Kiri was more than willing to answer any questions I had as well as give me reassurance on different topics regarding getting and having a loan.
She is very helpful and I would definitely recommend her.
changed banks after 40 years
banked with cua for 40 years and the last 5 have been dogged by terrible service. No branches and a phone service that take 1 hour on hold. Mistakes made constantly with the same response, " we will have to check with the back office in Brisbane". No one gets back to u.
Rather take my chances with the big four banks than deal with this incompetent, unreliable bank.No care for customer privacy.Systems from dark ages and in full view of other customers. Consultants speak loudly about your private details where everyone can hear.
Efficient and professional
Kiri was very efficient and knowledgeable and helped our loan application process in a timely manner. This was not our first loan experience with CUA but it was certainly the smoothest to date.
Questions & Answers
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