All Marketing No Substance
Recently signed up for a personal loan to consolidate some debt, got a great deal and great service during the sign up. Since then they have been the worst to deal with. I switched from a big four and i'm now switching back. I would almost go as far as saying that their actions are unethical.
I have been with CUA for 5 years of my mortgage. They have been amazing with continuous support and amazing rates.
There were a couple of missing facilities like the SWIFT international transactions and local branch availability but nothing you cant fix.
Their tech has gotten a lot better as well.
Poorly trained staff and misleading practises
Organised a mortgage for with settlement in 6 months, come the day no documentation has been done and suddenly they need it filled in. Then within a week of being granted the mortgage CUA takes the product off the market, creating a new one with that rate and uniformly increases the rates on all existing customers by 0.25%. If they want to offer new starter rates they should do it honestly
Put a loan application in to CUA to pay out shortfall on my car. due to capacity issues they asked me to pay down my credit card or payout to ease capacity. I asked them to run an Equifax report first before I pay down the credit card. They gave me the impression that all was good and to pay the credit card down or cant proceed with that loan amount. Paid $4600 off credit card. Only to find out that the loan was declined due to that actual credit card on Equifax ??? Out of $4600.... Left high and dry and in a position of hardship.
Would never refer them to anyone.
Very happy with cua, lisa lordan and pauline from campbelltown branch have given great service, highly recommended!
Customer service was fantastic very helpful and friendly staff, no unexpected costs throught my loan everything i needed to know i knew, the interest rate is great better than anyone ive seen previously
They got my money back after a scammer ripped me off. I think they are awesome. Friendly people to deal with. AAAA Have been with them 25 years and have had no dramas. 1000 times better than com bank.
Very shifty Bank don’t look after long term customers
Joined CUA from big 4 bank as I had enough with the high fees. Joint knowing on the discharge fee is only 200 as we signed a contract , the variable rate slowly went up and they introduced a new product but wouldn’t change me to it only
For new customers so I went fixed. As my fixed rate coming towards the end I rang up to be told if I would like to go to a variable rate in the future they would charge me 300 which I wasn’t told before ( was supposed to be free) but they only offer fixed rates free to get you back into a contract. So I decided I will do some research and was told they changed there discharge fee to $500 even thought I wasn’t asked or told, and was advised nothing changes while your fixed.
I thought CUA looks after it’s members,
Even the big 4 banks ain’t this bad. They won’t even rely to my emails.
Nothing a problem
Anupama Shenai, Castle Hill Branch, showed a professional and patient approach during our visit. She guided us effortlessly through our transaction, offering expert advice and options along the way. Thank you for your assistance.
Helpful, professional staff.
Staff are more than willing to go the extra mile for their clients. They have good product knowledge which makes the customer confident in making an informed decision. Very happy with the service.
Home loan rate
Refinanced with CUA from NAB due to the better rate. After 8 months rate increased by 14 points outside of the central bank.At the same time offering better rate to new customers.Now after 2 consecutive central bank rate cuts of 25 points each CUA have only passed on 10 points and 17 points.This is now becoming the worst deal .I am moving and I would encourage others to review their products with CUA.
Great Branch Staff - Back Office not so Hot
Excellent experience with Umaria at the Castle Hill Branch. She knew her stuff and was extremely helpful.
She went into bat for us when a back office staff member couldn't or wouldn't read a legal document properly. There is a very obvious difference between the words "and" and "or" in a legal document. Someone in a position where reading documents is a key feature of the job should understand this.
Five Stars for Umaria at the Branch Two Stars for the Back Office
You can't take $ 15 as non payment
Got all my accounts including home loan and others and you take $ 15 as fees I had less bank balance in that account. Going to speak to anz and move my home loan soon. Thanks, Josh - 0447 546142
Exceptional Customer Service
I have been with CUA for over 10 years now and recently contacted them to go about consolidating my loans. Anu Shenai went above and beyond to get the approval and funding done and while it was complex and took a lot of time to finalise, she was constantly in contact with me, helping me and keeping me up to date. I can not thank her enough for supporting me, helping me and literally making my life so much easier. People like Anu are who define customer service. Very happy and grateful!
Cailtyn Earea gave a great form of service. She made me feel extremely welcomed and helped me with my financial problems. She was extremely professional and proficient highly recommend her to friends and family.
They are very cruel. You borrow from them, You are in a situation where you are late with repayment,
They are very cruel. You borrow from them, You are in a situation where you are late with repayment, That is when you will know CUA, They are horrible, Please go with normal banks.
A good experience
My wife & I have recently shifted from the Anz to Cua Garden City.We went in to the branch to enquire about the benefits of your platinum credit card & we sat down with Kiri who was knew & a more senior member who gave advise where needed.Both ladies were friendly,helpful & professional we signed up for the card & we both walked away telling each other what a pleasant experience it had all been
Help at every step
My experience with CUA has been good. I was guided at every step of the way and the staff that worked on my case (Umaira) has been extremely helpful. I have worked in banking industry before and I know how complicated banking process could be when it comes to assessing loan applications, but Umaira followed up on my application daily and kept me informed on the current status and the next steps. Other banks took more than 3 days to get back to me on the loan document details - by then I have already proceeded to assessment stage with CUA.
My only gripe will be with CUA process itself - there was no way for me to know whether the loan amount has been dispersed to the correct recipient unless the recipient confirms the receipt of money. Very limited information were presented in the loan disbursement email on the actual transaction details. I find it odd because there should be proof of transaction given to the person taking the loan to indicate the funds has been transferred to the nominated recipient and details of the recipient as well. I had to constantly follow up with my seller to know whether the money has been received successfully.
Overall, I am happy with Umaira's service and will consider purchasing further banking services from CUA.
I’ll never deal with cua again
Been a customer for 26 years applied for a refinance on a loan it took almost a month for settlement I couldn’t believe the incompetence from them the stress and frustration they caused me is unbelievable I will never ever deal with them again any other lender would have taken less than a week
Jennifer from the Garden city branch was absolutely brilliant in helping me apply for a credit card. She was very professional and helpful, and the response from the bank was quick and informative. Thank you so much.
Pratibha made the whole process of applying for a Car loan simple and easy. She was attentive, prompt, courteous and always kept us in the loop on the progress of the application. She also took initiative in organising an insurance for the new car and tried to get us a better rate on our current car & home insurances. She also suggested opening a Kids saver account for our child and provided us with all the information and forms needed to open the account. I'd been wanting to do this for a while but never got around to doing it. Thanks Pratibha for all your assistance, you've been great.
- ‹ Prev
- Next ›
Questions & Answers
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.