I will never deal with this bank again
Applied for a personal loan. Took them 3 weeks to even begin to process it properly. Had to make multiple phone calls to continually chase them up. My loan person could not keep any of her promised to ring me back. in the end I had it escalated to the team leader, Susanna. That was two days ago. She promised to call me back the next day. Still waiting two days later. The absolute worse customer service ever and I would be ashamed if I worked for them. Ended up losing the car I wanted to purchase. Shameful. Do not use.
Good customer service
Customer service over the phone is better than big banks as my enquiry was handled well. I would have given 5 stars but I'm a bit disappointed with my CUA debit card because I couldn't add it on Google pay as Visa have issues with some new card holders.
Don't get a home loan with CUA!
I got a variable home loan with CUA because they offered a great rate for new customers.
A month later, they hiked the rate and brought out a different better product for NEW customers.
A year later, same thing, a rate hike for no reason. So I negotiated with them, got a better deal, but still not as good as the new customer product.
And again, a year later, same thing. I tried to renegotiate again, now they have a 'switch fee' of $300. And that's only to lower my rate slightly, not even to get close to what they offer new customers.
So I'm fin...
CUA took 9 weeks to respond to subdivision approval after promising 2 week response time-frame. repeated phone calls and emails were to no avail.
Now awaiting release of security following the sale of the property and again no-one will respond to phone calls or emails - neither from me or my conveyancer.
Settlement was scheduled for today but was not able to proceed as a direct result of CUA's inaction.
Never before have I experienced such an appalling lack of customer service and never again will I place new business with this credit union - their silence indicates their indifference to the retention of other business that I have with them.
Terrible, terrible, terrible level of service.
LOAN APPLICATION ASSESSED
I have saving, loan, company and Superfund account with CUA over 10 years with no payment ever default. CUA declined to increase my loan application just now. My home value at $1.1M with loan requested $550K. Simple reason, CUA do not recognise my husband salary received from his company. CUA only accept the income from the company not his personal income even my husband paid full tax. Well, time to move on to other lenders. Feel that as royal customer never appreciate by the lender.
i was given conditional approval for car loan online. then blocked from clicking any buttons
i was supplied conditional approval on a car loan as i had a large deposit of the vehicle. i went to dealership wasted time making offer getting contract, came home uploaded all the documents required and then was blocked from writing payee details/and agreeing terms and conditions.
i am a perm resident with casual full time hours for 4 months. a credit history with no defaults at all no other credit. additionally i got an email prior to uploading the documents from someone in cairns offering asisstance but when i told her i submitted the appli...
Claiming that my account was in arrears
This is the second time that CUA harassed me that my account was in arrears, which is not the case as I followed their instructions according to the Notice of Variation Document from 11 October 2018 which stated that my fortnightly payments would start on the 24th of October 2018, thereafter at fortnightly intervals. What they did not tell me at the start was, that I had to set the payments to a certain day not a date! So that would mean on 24th as well as the 7th of every month, which I had arranged to be paid a little earlier making it the 19...th and the 5th of every month considering it might fall on a weekend! Oh but that was not good enough, now they are claiming that my account is in arrears (mind you they only sent me a phone message claiming so, without any other statement of how they came to this claim. As this happened before (about 10 month ago) I now let my Adviser deal this matter. At no time was my account ever in arrears. payments had always been made according to the date the notice provided me with! This is nothing but unjustified harassment. The first time I was stupid enough to pay $300 into my account on top of the mortgage payment due to threats that were made toward me. NOTE: I would understand their claim if it was justified and I had missed payment, but that was not the case and poof of that is on hand, statements of both credit unions I am dealing with. I will never chose CUA again, I guess I could say that this was my biggest mistake. After speaking to [name removed] today, I was more upset than ever before, as he made me feel like a complete idiot, yet he was not listening to what I had to say, I was only trying to find out how to set it like this on my side of things. It turned out when I called my CU only they could edit the set up, finally got it straightened out! I also had asked him if I could change to a monthly payment, which he denied (no reason), just claimed it can't be done!
Recently transferred my accounts from a big bank subsidiary to you as you are still paying a bit better interest on savings than them.
I would also like to commend Sarina at your Parramatta NSW branch.
Sarina helped me with a credit card application and made the whole process quite simple, and she also showed me how to get the most from my new accounts.
Thanks CUA and keep employing excellent staff like Sarina.
I joined CUA just over a year ago.
That is when I first met Michelle @ the Garden City branch and sat down with her in regards to my future goal of owning my own home. Michelle was very professional and gave me the exact figures and information about the process and time frames. She was thorough with every step and when the time finally came to apply for my home loan she made the whole process so smooth! Her communication was great. On the settlement date I was actually overseas in America. Michelle kept me up to date with everything and was f...
Personal car Loan
They are very thorough and therefore approval can take up to 4 odd days but very happy with the service I have received. Fast to reply and get back to me. The personal loan I have was the lowest rate around and the rate stayed the same after approved (other banks increased their rates stating it was FROM the low advertised amount). No monthly account fees or early pay out fees. I can't complain.
Great customer service
I have been dealing with Bianca from airport west CUA and she is absolutely wonderful to deal with. It has been a long journey with a land purchase and Bianca has been extremely patient and proactive, always making things happen, even with minimal turn around times. Bianca is also great in giving advice and patient in responding to enquires and very personable. I could not recommend her highly enough.
Professional and prompt
Tori from CUA Browns Plains is absolutely wonderful. She is very professional and prompt with delivering a first class service to me. Tori made my dream of owning a camper trailer come true with her professionalism and handling of my application. Her communication is very good as I knew everything going on whist the application was being made. I highly recommend CUA, especially the team at Browns Plains.
Compliment for Andrew Hanna
I am a Potential client of CUA, Andrew had looked after the whole process
very professional, easy to work with, & very efficient
made the whole process easy
very happy to do Business with CUA
The reviewer stated that an incentive was offered for this review
Home loan CUA Macarthur
Shanaz from Cua MacArthur Branch was very knowledgeable and provided exceptional customer service. Explained everything in detail prior to processing the application went out of her way to get loan documents signed at our home.
And whole loan process was smooth any time of the day she was happy to answer our questions.
We would definitely recommend the service to our families & friends.
- Verified customer
Thanks for the exceptional service ...
My partner and I applied for a refinance loan with some debt consolidation with CUA and would like to express our appreciation for the manner in which our business was handled. The two team members [Avil and Naveen] assigned to our case took great pride in their work and helped us select the right product that gave us maximum benefit, peace of mind and flexibility.
We really appreciate the phone calls, the quick email responses and patience in receiving the signed loan documents which we delayed due to an overseas trip.
Thanks for the good loan product, efficient and outstanding service, CUA
Home Loans and Customer service
I have been a Customer of CUA for many years and have been dealing with Bianca Becker from Airport West CUA (Home Loans) over the past 4 years. Bianca is the most helpful, pleasant and efficient person to deal with. She has very good understanding of CUA's products and what the options available and also provides extremely helpful advice. She has helped me and my wife immensely and I cannot speak more highly of Bianca and the CUA branch at Airport West. CUA don't have as many fees as the Banks. Anthony Burgess
I had great help from Nilam at Blacktown with my Car Loan & credit application.. Fantastic so thank you.. I recommend Cua my experience was great.. It was so quick and easy..
A flamin joke!
Took 3 days of delays, repeated questions, a lot of unnecessary questions, kept asking for documents I already gave, wasting time with communication breakdowns then gave no reason for declining me, even credit union lady said it was very fishy and that it didn't make sense for CUA to not approve me. Now it's on my bloody credit record which now affects my score rating for future applications. CUA sucks, ANZ was much much much easier to deal with.
I applied for transaction and esaver extra during promotion period bonus $100 (may-jun) when certain condition meets (purchase, ATM withdraw...etc 20 transactions each in May and June, total of min 40 transactions to get $100 bonus). I wasn't aware of the promo code, so I sent email ask whether I was still eligible for the bonus but not entering promo code. I received reply in my secure message saying they were happy to give me the bonus provided I met the conditions as above. I never received the bonus despite I made effort to do 40 transactions during May and June. It's not about $100 anymore, but about trust. So, I decided to request closing my accounts, not worthed doing business without trust.
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Questions & Answers
I had an issue with getting occupancy permit for constructed house. Finally have OP. What are my chances of getting bank cheque and inspection done in 3 business days?
How long does it take for a bank cheque to clear at CUA.
Thanks for your question. Cheque processing times are 5 business days. Let us know if there is anything else we can do to help.
Was this calendar days or business days? If business days, please send us a message with your best contact details so we can investigate the reason for delay.
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