My overall experience with CUA exceeded my expectations. Kiri made the process as simple as possible and was very helpful. I’m satisfied with the rates they offer and everyone I’ve dealt with whist being a member. Would definitely recommend CUA in future.
Cua Garden City.
I received great customer service:
Kiri was more than willing to answer any questions I had as well as give me reassurance on different topics regarding getting and having a loan.
She is very helpful and I would definitely recommend her.
changed banks after 40 years
banked with cua for 40 years and the last 5 have been dogged by terrible service. No branches and a phone service that take 1 hour on hold. Mistakes made constantly with the same response, " we will have to check with the back office in Brisbane". No one gets back to u.
Rather take my chances with the big four banks than deal with this incompetent, unreliable bank.No care for customer privacy.Systems from dark ages and in full view of other customers. Consultants speak loudly about your private details where everyone can hear.
Efficient and professional
Kiri was very efficient and knowledgeable and helped our loan application process in a timely manner. This was not our first loan experience with CUA but it was certainly the smoothest to date.
Home Loan NIGHTMARE!
Almost a month on and it's still not finalised! People don't call back. Takes 3-4 business days to get any response. Escalation...yeah right...Been with CUA for over 30 years. This is the WORST banking experience EVER. Go elsewhere!!
Savings to Credit Card transfers take 2 business days!!!
When transferring money from my CUA savings account to my CUA credit card account, it takes 2 business days for the transaction to complete.
If the transfer was between two different banks then it is understood, but this is within the same institution. Why such a long wait?? This makes the experience awful.
Signed up with CUA because of the home loan which has been seamless but the transfers are a pain!! Please fix this CUA.
Personal loan with Jennifer Le - Browns Plains
I would highly recommend CUA especially Jennifer Le at the Browns Plains Branch. The application process was very straight forward and Jennifer made the process very easy and very smooth. I lead a very busy lifestyle and it was excellent that most of the application could be done over email and at my own pace. The process from start to finish was very quick and painless! I would highly recommend any person to borrow with CUA.
Exceptional customer service
I recently liaised with Michael Kordish from CUA to access funds for a home renovation. The application process was time consuming and tedious but Michael could not have been more helpful and professional - he was a huge help and I am very grateful for his patience and help to secure my funds!
Withdrawal limits unreasonable
You can deposit large amounts but they set limits for withdrawal even when you are transferring to another bank. Not simple to close account. There are now better saving interest rates available elsewhere.
CUA have given me a very fair response. I would now rate them higher. Good customer relations experienced.
CUA home loan with Michael Kordish
We had the pleasure of working with Michael in the NSW Randwick branch to obtain a CUA home loan. He was great at explaining the process, had attention to detail and worked with us throughout the whole process. He even went that extra mile and visited me at my work place to go over some forms. He has great customer service and delivers on his promise. Thank you Michael and CUA
Secured Car Fixed Loan
I went to CUA with the hopes of attaining a secured fixed car loan. I had the most amazing experience, the process was simple and was approved within the day. Jennifer from the Browns Plains branch is lovely and super easy to deal with, she made the whole process painless; explained all the fees involved and answered all my questions. I could not recommend her enough.
Transferring to CUA
Vinnie from the Capalaba CUA Brannch was our Home Loan Expert. He was exactly that, his expertise was 2nd to none. Feeling so much better now with CUA than getting lost/ forgotten with the Big 4. Many thanks for your Gr8 work.
Proud to be apart of this bank
Customer service at the blacktown branch were amazing.
Priyanka the loan specialist helped me out applying for a loan. She was very down-to-earth, approachable and detail orientated. Very satisfied with blacktownCUA
- Verified customer
A tricky task made easy... thanks Priyanka
We are currently living abroad and wanted to purchase a property back at home. Priyanka made this so painless and we were not the most straight forward clients! Delighted with the result and we don't have any battle wounds as we have dealing with some banks....
Outstanding customer service
I’ve been with CUA for over 20 years, I’ve had a number if home loans, car loan, credit card and saving accounts. The customer service is exceptional both face to face at Campbelltown NSW, and call centre. We are very grateful for the amazing service we receive. Thank you CUA. I highly recommend CUA to anyone who likes personalised service.
Lies , lies and more lies
We moved to CUA with the promise of personalised service and lower interest rates on investment loans.
The service has been the worst of my life - promise one thing and deliver another and with timing that trapped me into an outcome that I didn't want, an outcome they promised at the outset would not happen. That experience was pure manipulation of a situation to get the best outcome for CUA at my expense
Whenever there was an issue their staff were more concerned with their processes, and told us they were unable to help. It felt like staff...making their KPI's are more important that helping customers. Their interest rates started off good but if you don't keep an eye on them they will not proactively look after the customer's best interests, but their own. The promise of personalised service evaporated early in the relationship Compared to dealing with other institutions CUA are untrustworthy - it is like dealing with Nigerian scammers
Excellence in customer service
We were in need of a new car and so went to speak with CUA about a personal loan. On speaking with Kiri at Mt Gravatt, she was an absolute pleasure to deal with and made the process seamless and easy for us. All done in a couple of weeks and we are driving our new car. This example of customer service is why we have stayed with CUA all these years.
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Questions & Answers
why CUA charges more for discharge Fee than is in the contract after performance
I had an issue with getting occupancy permit for constructed house. Finally have OP. What are my chances of getting bank cheque and inspection done in 3 business days?
How long does it take for a bank cheque to clear at CUA.
Thanks for your question. Cheque processing times are 5 business days. Let us know if there is anything else we can do to help.
Was this calendar days or business days? If business days, please send us a message with your best contact details so we can investigate the reason for delay.
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