- Verified customer
CUA - Dodgy bank, look elsewhere
I moved here because of good interest rates for children's account. Our first experience was good, that was our only good experience. Staff seem inexperienced.
Fees are high, customer service is lacking. Just received a fee for paying my 'monthly' payment 25 days before it was due, apparently a month is only 24 days and if you pay it before that it doesn't count.
Also, when I transfer money from my savings account to my credit card it takes approximately 24 hours to arrive. It appears the savings branch is a completely different business tha...n the credit card branch - otherwise it would be instantaneous, like every other bank I have ever used. When I complained about a fee, the staff member was rude, a supervisor wasn't available and they kept talking over me despite admitting what they were about to say wasn't going to resolve any issues. We are moving to another bank.
great service from Jennifer Le
Jennifer Le was great in she helped me with both my insurance policies, personal loan and sorting out my accounts to bring them up to date great customer service thanks
Savings accounts rip-off
On two occasions a third party inadvertently paid money into my account. On the first occasion I drew this to CUAs attention to reverse it. Eventually they did so but they failed to pay me the bonus monthly interest rate which applies when there are no withdrawals for the month. After several trips to the bank they finally agreed to pay the bonus rate although when I did receive it it was less than the correct amount. About three months later the same thing happened again. On that occasion they reversed the payment without my authority and fail...ed to pay the bonus interest rate for no withdrawals for the month despite the fact that I had made no withdrawals. Given the hassle that I had to go through the first time to get the bonus rate I couldn't be bothered a second time. Don't bank with them.
- Verified customer
Applied for a personal loan but their process is painfully slow. Kept being fed the same information. Takes 4+ days to even get assessed (when other lenders approve you instantly).
Not worth the hassle. Decided to go with a lender who values potential customers for a pretty straight forward loan.
Do not get a home loan with them!
This "bank" has the cunning habit of hiking people's rates at the end of the honeymoon period with a 1 month notice. Now, that would not be a problem if the offered rate was the same across the board.
But no, they have a SPECIAL (read: very high) rate for those who are existing customers, and a so-so rate for new customers.
This is neither a credit agency nor a union: it is nothing short of a gambling house.
They care nothing for their customers, they care nothing for the future of their own organisation. They have been downgraded significant...
Pleasant punctual amazing service,
Michael from CUA Airport west.
Has been nothing short of amazing through out my loan application always answering any questions i had at any time of day. Made the process so simple and stress free.
Appreciate all he has done for me.
Very quick and easy!
Went for an enquiry about a personal loan, spoke to Jennifer from Browns Plains and she ran through the whole process, made it very simple, always kept in touch about my options and helped with my separate accounts and insurance.
Very helpful, very friendly and very easy, highly recommend!
Getting set up to do online banking
This morning I attended the CUA Branch at Garden City, Upper Mount Gravatt. As I walked into the branch, a very welcoming young lady, Louise asked if she could help.
I advised that I had spoken with someone in the call centre about accessing my monthly statements and wanted to do online banking.
As I have only recently got an Apple Iphone, with Facial recognition , Louise started the process, explaining as she showed me what needed to be done.
She put different Apps on my phone.
I came home and downloaded my statements and was very pleased.
I would like to say finally Louise, thank you for your assistance today. It is so great to speak with a local in a branch rather than an overseas call centre.
Lack of Compassion
Uncompromising and lack compassion and understanding when dealing with loan variations/ waivers.
Poor customer service over the phone.
Hardship team will avoid helping you resolve difficulties at all costs.
Due to health issues that have resulted in almost 12 months off work I had waivers placed with the commonwealth bank, defence health, Telstra, cigno loans and CUA. CUA are the only institution to deny the waiver or even help with an affordable hardship variation.
I have supplied all relevant medical documentation and proof that I have b...een granted the Disability support Pension which in itself is extremely difficult to get, it provides sufficient evidence that I am unable to return to work for a minimum of two years. Even with this supporting evidence the staff at CUA stated that because of my age I am not unlikely to return to work.
Amazing customer service at CUA BLACKTOWN!
I applied for a car loan and received my new car for a couple of days. Thanks for the great help, for going above and beyond to solve urgent matters. Sadaf and Lilian of Cua Blacktown always there and gives their best to help.
Great service. Competitive products and love the IM app
CUA has great rates and their staff actively listen and are easy to deal with. Their IM app is the best. I dont have to ring call centres, its just like whats app - saves me heaps of time. Normal internet banking app could be better but their service makes up for it.
Reason, why I give them 1 star is because it is impossible to give them 0 or minus
Trying to get loan in the past. Loan approved, due to unsatisfactory service I cancelled it. 5 years later I am getting notification about change of my payment. Unable to change it even when I visited their branch.
STAFF ARE AMAZING, highly recommend JEN AND MEL.
Sometimes when the help in this store can be somewhat stale. However, the help I got from these 2 (Jen and MEL) was so personalised, efficient and helpful!!! Cannot recommend them enough!!!
Kiri has been absolutely amazing! I honestly can not thank her enough for the effort and work she has gone to to get this sorted :) she went above and beyond and I wont be using anyone else again! Thankyou so much to you Kiri .
Excellent and thorough Customer Service
Firstly, we would like to say from the onset, the customer service was impeccable. I'm not even sure if I can name the Customer Service Officer we dealt with but she went above and beyond, making sure we understood the process. There were delays in receiving documents at my end and nothing seemed to be too much trouble for her. Pratibha was amazing and a credit to your organisation. She even helped us find cheaper car and house and content insurance - which was an absolute bonus!! She is a credit to your organisation and should be commended for her superb work. Thank you for making this experience a wonderful one for us both
Thank you so much!!!
Recently I purchased a new car with a loan through CUA Browns Plains .The team there were so helpful and supportive with their guidance and knowledge.I would like to compliment Jennifer for her kind professionalism when looking after me at all times.Thank you Janice.
Excellent customer service!
Vinney went above and beyond to help and get things done. We couldn't have been happier with the service. Great advice, explanation and communication at all times. Can't reccomend enough.
The Return of Customer Service
Customer service is so important to us and we got this in abundance from the team at Browns Plains and especially from Jennifer. Every email answered so quickly and with an upbeat tone. Thank you so much for an easy transition and we look forward to doing more with you in the future.
Five star customer service amazing!
I have just had a personal loan approved with CUA. I am closing the one I have with Westpac. The main reasons the CUA loan has a redraw facility, less fees and charges, no fee for paying out early and best of all the interest rate is more than 3% less. The Westpac loan took me 4 hours and 5 phone calls to finally get a payout figure on, not happy.
I have banked with Westpac for more than 30 years and never have I received the level of service from a banking institution extended to me by Jennifer Le at the Browns plains branch. From the first ...meeting on Tuesday I felt comfortable. Jennifer has emailed me daily with progress, returned all of my calls promptly and answered any queries I had, nothing was to much trouble. Jennifer, it has been an absolute pleasure dealing with you I cant thank you enough for making the experience so easy and stress free. CUA are lucky to have you. Warm regards Michelle P
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Questions & Answers
why CUA charges more for discharge Fee than is in the contract after performance
I had an issue with getting occupancy permit for constructed house. Finally have OP. What are my chances of getting bank cheque and inspection done in 3 business days?
How long does it take for a bank cheque to clear at CUA.
Thanks for your question. Cheque processing times are 5 business days. Let us know if there is anything else we can do to help.
Was this calendar days or business days? If business days, please send us a message with your best contact details so we can investigate the reason for delay.
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