Cudo is offering $10 store credit to their customers to encourage them to write a positive or negative review. It is possible that reviews were written by customers who received such a reward.
Fantastic Customer Service
Needed to change a holiday booking because of our elderly father's sudden admittance to hospital. Was after the cutoff time allowed for booking changes but Cudo contacted the motel on our behalf and was able to rebook the times. Thank you so much.
Marvell was “marvellous”
Marvell was extremely proactive,
attentive and polite in achieving a good outcome on our behalf in organising a credit for a restaurant voucher we could not use due to COVID.
It was a pleasure to liaise with him.
The reviewer stated that an incentive was offered for this review
POOR EXPERIENCE No reply postage for wrong size clothing, confusion over Cudo and Catch Customer Service
No free reply postage for wrong size clothing inconsistent with industry standards (eg The Iconic).
Hassles in returning product - confusing emails from Cudo and Catch (need to consolide by using one brand name). Auspost return link not working so had to waste time on phone to Philipines and am now waiting for an escalation team response.
We won't be using catch or Cudo again and the whole experience is a blight on Westfarmers, its parent company
Service from Marvel towards my booking at Sailmaker restaurant
He helped me out with a couple of query’s I had about the booking firstly it said for 1 only but I paid for two people I didn’t want 11.30am too early for lunch so preferred12pm booking
He made sure it had 12pm on it for two people so he went over and above his job description
Refund of Voucher
I had a voucher that could not be used due to Covid. Carlo at Cudo handled the matter promptly and efficiently. I could not be happier with the support I received. The whole process was effortless and painless. The refund appeared in my account within a few days. Cudo are to be congratulated on the calibre of their support staff.
Questions & Answers
I've been using Cudo for several year with no problems but recently had an issue redeeming a $99 voucher. I have sent 3 messages via the Cudo website and one via Messenger over the past 3 weeks to explain the problem and get a refund on my voucher. But I have not heard ANYTHING back, not even to acknowledge my messages (except an automated reply on Messenger). I've now started a Disputed Transaction complaint process with my bank to recover my money. Very disappointed with the (lack of) customer service from Cudo!
Did you message ‘Customer Service’ via their site and go to the particular transaction via ‘My account’, I.e., your account. I got a prompt response same day apart from the immediate automated one.
Hi there nmi55a,
Thanks for raising your concerns here.
We are certainly disappointed to have known that you still did not receive a response from us regarding your voucher where you are having trouble with the redemption. Please know that we're not leaving any queries hanging and the urgency to assist you is paramount to us.
Kindly check your inbox for our private message asking for your voucher details to help you.
We look forward to your response.
I have emailed Cudo twice now over many weeks, with no response, requesting a refund for voucher TT7MYT6V as I have not been able to contact the vendor via any means available to redeem my voucher. I have tried to be patient but can you please advise what is happening with my request asap? Thanks, Emma
Thanks for reaching out.
We're so sorry to hear that you still have not receive any response yet regarding your voucher. We are certain that we are not leaving any inquiries unattended and we'll be happy to investigate this for you urgently.
Please check your inbox for our private message to assist you further.
We hope to hear back from you soon.
I had a similar situation with Cudo. No response to emails so found a phone number and was given very good service by the consultant. No refund but a credit to spend within 12 months.
This is the third time I have tied to contact Cudo regarding a cancelled booking due to covid lockdown.
So far no response.
How do I get a refund or credit for this booking?
We hope you are doing well and we sincerely apologise for responding late to your query this time as we are inundated with cases higher than usual but please note that we will aim to resolve this for you as soon as possible.
Kindly check your inbox as we have sent you a private message to urgently assist you.
We hope to hear back from you soon.
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