Cudo is offering $10 store credit to their customers to encourage them to write a positive or negative review. It is possible that reviews were written by customers who received such a reward.
Fabulous problem solving
Needed refund on an experience purchased in late February as the provider could not honour voucher due to Covid 19.
My query was handled by Gionn and was settled within 24 hours. Gionn kept me up to date via emails and my refund was processed immediately.
Thanks a lot
Refund of something that I stupidly over ordered
I stupidly over ordered a product so I contacted the support team who responded to resolve the issue in a very timely manner.
The only issue that I may have is how long it COULD take to have my bank account credited with the refund when my account is debited quickly. Hopefully this too will be done in a timely manner.
It was fast and efficient! Fabulous
I was having difficulties using my vouchers because the vendor was not offering the service anymore because of Covid-19. I had sent two emails to support, I had tried to chat twice...with no response. Thought I'd give it another try and I got Marvel! He was great...problem solved in 5mins. Amazing!
Customer service rep - ANNABEL
Annabel made contact with me on a number of occasions after my initial enquiry. She was prompt to research and deal with the. issue as it involved a third party to Deal.com
The options for resolution were outlined to me very clearly with the final outcome being to my satisfaction.
Questions & Answers
I've been using Cudo for several year with no problems but recently had an issue redeeming a $99 voucher. I have sent 3 messages via the Cudo website and one via Messenger over the past 3 weeks to explain the problem and get a refund on my voucher. But I have not heard ANYTHING back, not even to acknowledge my messages (except an automated reply on Messenger). I've now started a Disputed Transaction complaint process with my bank to recover my money. Very disappointed with the (lack of) customer service from Cudo!
Did you message ‘Customer Service’ via their site and go to the particular transaction via ‘My account’, I.e., your account. I got a prompt response same day apart from the immediate automated one.
Hi there nmi55a,
Thanks for raising your concerns here.
We are certainly disappointed to have known that you still did not receive a response from us regarding your voucher where you are having trouble with the redemption. Please know that we're not leaving any queries hanging and the urgency to assist you is paramount to us.
Kindly check your inbox for our private message asking for your voucher details to help you.
We look forward to your response.
I have emailed Cudo twice now over many weeks, with no response, requesting a refund for voucher TT7MYT6V as I have not been able to contact the vendor via any means available to redeem my voucher. I have tried to be patient but can you please advise what is happening with my request asap? Thanks, Emma
Thanks for reaching out.
We're so sorry to hear that you still have not receive any response yet regarding your voucher. We are certain that we are not leaving any inquiries unattended and we'll be happy to investigate this for you urgently.
Please check your inbox for our private message to assist you further.
We hope to hear back from you soon.
I had a similar situation with Cudo. No response to emails so found a phone number and was given very good service by the consultant. No refund but a credit to spend within 12 months.
This is the third time I have tied to contact Cudo regarding a cancelled booking due to covid lockdown.
So far no response.
How do I get a refund or credit for this booking?
We hope you are doing well and we sincerely apologise for responding late to your query this time as we are inundated with cases higher than usual but please note that we will aim to resolve this for you as soon as possible.
Kindly check your inbox as we have sent you a private message to urgently assist you.
We hope to hear back from you soon.
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