Cudo is offering $10 store credit to their customers to encourage them to write a positive or negative review. It is possible that reviews were written by customers who received such a reward.
Never again will I shop with Cudo
The process of ordering with Cudo is misleading. First you pay your money over to purchase your goods, you then must go to another site (the seller) & put your coupon number in to finalise your purchase only to find out then what the shipping charges are!! There is NO contact phone number for Cudo, no one answers the chat line to cancel the payment. Never again will I order through this convoluted method!
Efficient customer service
Purchased vouchers and was unable to use due to the restaurant closing down for refurbishment and reopening in a different style ie not the experience we purchased the voucher for. Marvell was very helpful in getting us a full refund in a very timely manner.I will use Cudo again in future. Thank you again
At 85 it's reassuring to have a personal helper in a large organisation!
Aggressive language. Not likely. I've contacted Annabel on several occasions for help and received it in abundance. Every large business should have several Annabels , especially those with call centres and whose diction is incomprehensible.
Questions & Answers
I've been using Cudo for several year with no problems but recently had an issue redeeming a $99 voucher. I have sent 3 messages via the Cudo website and one via Messenger over the past 3 weeks to explain the problem and get a refund on my voucher. But I have not heard ANYTHING back, not even to acknowledge my messages (except an automated reply on Messenger). I've now started a Disputed Transaction complaint process with my bank to recover my money. Very disappointed with the (lack of) customer service from Cudo!
Did you message ‘Customer Service’ via their site and go to the particular transaction via ‘My account’, I.e., your account. I got a prompt response same day apart from the immediate automated one.
Hi there nmi55a,
Thanks for raising your concerns here.
We are certainly disappointed to have known that you still did not receive a response from us regarding your voucher where you are having trouble with the redemption. Please know that we're not leaving any queries hanging and the urgency to assist you is paramount to us.
Kindly check your inbox for our private message asking for your voucher details to help you.
We look forward to your response.
I have emailed Cudo twice now over many weeks, with no response, requesting a refund for voucher TT7MYT6V as I have not been able to contact the vendor via any means available to redeem my voucher. I have tried to be patient but can you please advise what is happening with my request asap? Thanks, Emma
Thanks for reaching out.
We're so sorry to hear that you still have not receive any response yet regarding your voucher. We are certain that we are not leaving any inquiries unattended and we'll be happy to investigate this for you urgently.
Please check your inbox for our private message to assist you further.
We hope to hear back from you soon.
I had a similar situation with Cudo. No response to emails so found a phone number and was given very good service by the consultant. No refund but a credit to spend within 12 months.
This is the third time I have tied to contact Cudo regarding a cancelled booking due to covid lockdown.
So far no response.
How do I get a refund or credit for this booking?
We hope you are doing well and we sincerely apologise for responding late to your query this time as we are inundated with cases higher than usual but please note that we will aim to resolve this for you as soon as possible.
Kindly check your inbox as we have sent you a private message to urgently assist you.
We hope to hear back from you soon.
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