Novotel North Wollongong seafood buffet got cancelled by The Novotel, only doing ala carte. I wanted a refund and Marvell assisted me in a very quick, polite and professional manner. Fantastic customer service!!!

Gionn was extremely helpful & kept me updated every step of the way!
What a great customer experience - there needs to be more helpful people like you.
Issue resolved within a few days - exceeded all my expectations.

Mae at Cudo In the live chat was very helpful in resolving my voucher issues due to Covid restrictions. She was thorough, polite and got the result that I was after. Good customer service.

One of your customer service representatives was able to help me through the process of redeeming a voucher and the booking process was made easy. Very professional and helpful. Thanks

I aparently did not type in discount code in uppercase and discount was not applied but when I realised this immediately after paying, cudo service was very helpfull and fixed the issue

Agent is professional. She answered my questions perfectly and clearly. Although it was a bit of a wait my inquiry has been resolved. Good customer service. Online courses offered are great.

I really appreciate their prompt responses and perseverance to resolve issues and communicate Them. The Staff are very patient, helpful and listen to understand the issues and resolve it quickly.

The process of ordering with Cudo is misleading. First you pay your money over to purchase your goods, you then must go to another site (the seller) & put your coupon number in to finalise your purchase only to find out then what the shipping charges are!! There is NO contact phone number for Cudo, no one answers the chat line to cancel the payment. Never again will I order through this convoluted method!

Marvell was very helpful right from the start. I can't fault the service. I was kept informed of what was happening and the problem was rectified very promptly. I'm very happy with the outcome and the service.

Mae J. is very polite and helpful. She is not hesitated to find out more details that she does not sure and email it to me later. Great customer service.

Marvell was an absolute legend helping me to organise a refund as I was having trouble and had over ordered and then very kindly helped me to complete the process.

Unable to use my voucher as salon permanently closed due to covid. Refund given promptly after using chat feature online ( no response using ‘contact us’ feature). Girl i chatted to was very helpful and prompt with followup and refund

Lorain M was Very helpful and friendly and understood perfectly what I was trying to do. I had to cancel a booking and credit was offered and all so very easy and friendly. Wouldn't hesitate to use again

Had sent 2 emails to Cudo help, no response. Got on live chat to Lorain M explained my voucher couldn’t be honoured due to covid and within seven minutes...sorted. Thanks

Purchased vouchers and was unable to use due to the restaurant closing down for refurbishment and reopening in a different style ie not the experience we purchased the voucher for. Marvell was very helpful in getting us a full refund in a very timely manner.I will use Cudo again in future. Thank you again

I was looked after promptly after requesting help with redeeming my voucher. Thanks Marvell for your patience and professional manner. I will use Cudo again in future. Thank you again

The person who assisted me in redeeming my voucher was very professional and helpful. I have no hesitation in giving them 5 stars for their service and friendly attitude. Thank you

Super prompt, helpful and Great E-Mail etiquette
All done in a very timely manner
Mae was polite and listened carefully, always ensuring that I was informed about little wait times

Got very good attention from Marvell which resulted in a fine resolution.
All very professional and polite.
An assistant who would be an asset to your company.
Look forward to using your site in future.
Thank you!

Aggressive language. Not likely. I've contacted Annabel on several occasions for help and received it in abundance. Every large business should have several Annabels , especially those with call centres and whose diction is incomprehensible.