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Cudo

Cudo (page 4 of 54)

3.7 from 1,079 reviews · View Statistics

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Joe

Joe

  • 5 reviews
  • 16 likes

'Marvell' Marvellous Customer Service

published

Novotel North Wollongong seafood buffet got cancelled by The Novotel, only doing ala carte. I wanted a refund and Marvell assisted me in a very quick, polite and professional manner. Fantastic customer service!!!

1 comment
Cudo
Bea A.Cudo
Kristy2250

Kristy2250Sydney Surrounds, NSW

Best Customer Service from Gionn

published

Gionn was extremely helpful & kept me updated every step of the way!
What a great customer experience - there needs to be more helpful people like you.
Issue resolved within a few days - exceeded all my expectations.

1 comment
Cudo
Bea A.Cudo

Cudo live chat

published

Mae at Cudo In the live chat was very helpful in resolving my voucher issues due to Covid restrictions. She was thorough, polite and got the result that I was after. Good customer service.

1 comment
Cudo
Bea A.Cudo
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Mrs P

Mrs PPerth, WA

Great customer service

published

One of your customer service representatives was able to help me through the process of redeeming a voucher and the booking process was made easy. Very professional and helpful. Thanks

1 comment
Cudo
Bea A.Cudo
s. d

s. dSydney, NSW

  • 2 reviews

cudo restaurant discount

published

I aparently did not type in discount code in uppercase and discount was not applied but when I realised this immediately after paying, cudo service was very helpfull and fixed the issue

1 comment
Cudo
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Jade

JadeMetropolitan Adelaide, SA

Purchasing online courses

published

Agent is professional. She answered my questions perfectly and clearly. Although it was a bit of a wait my inquiry has been resolved. Good customer service. Online courses offered are great.

1 comment
Cudo
Bea A.Cudo
Raj B

Raj BNorth Rocks, NSW

  • 2 reviews

Excellent support staff

published

I really appreciate their prompt responses and perseverance to resolve issues and communicate Them. The Staff are very patient, helpful and listen to understand the issues and resolve it quickly.

1 comment
Cudo
Bea A.Cudo
Mardidog1

Mardidog1Hunter Region, NSW

  • 4 reviews
  • 1 like

Never again will I shop with Cudo

published

The process of ordering with Cudo is misleading. First you pay your money over to purchase your goods, you then must go to another site (the seller) & put your coupon number in to finalise your purchase only to find out then what the shipping charges are!! There is NO contact phone number for Cudo, no one answers the chat line to cancel the payment. Never again will I order through this convoluted method!

1 comment
Cudo
Bea A.Cudo
Marie J.

Marie J.Greater Melbourne (Metropolitan), VIC

Cudo Support

published

Marvell was very helpful right from the start. I can't fault the service. I was kept informed of what was happening and the problem was rectified very promptly. I'm very happy with the outcome and the service.

1 comment
Cudo
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Very helpful

published

Mae J. is very polite and helpful. She is not hesitated to find out more details that she does not sure and email it to me later. Great customer service.

1 comment
Cudo
Bea A.Cudo
janh0542

janh0542Sydney, NSW

  • 2 reviews

Following online chat with Marvell

published

Marvell was an absolute legend helping me to organise a refund as I was having trouble and had over ordered and then very kindly helped me to complete the process.

1 comment
Cudo
Bea A.Cudo

Getting a refund

published

Unable to use my voucher as salon permanently closed due to covid. Refund given promptly after using chat feature online ( no response using ‘contact us’ feature). Girl i chatted to was very helpful and prompt with followup and refund

1 comment
Cudo
Bea A.Cudo
Clare

ClarePerth, WA

Perfect Customer Service

published

Lorain M was Very helpful and friendly and understood perfectly what I was trying to do. I had to cancel a booking and credit was offered and all so very easy and friendly. Wouldn't hesitate to use again

1 comment
Cudo
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Theresa

TheresaMetropolitan Adelaide, SA

Customer service excellence

published

Had sent 2 emails to Cudo help, no response. Got on live chat to Lorain M explained my voucher couldn’t be honoured due to covid and within seven minutes...sorted. Thanks

1 comment
Cudo
Bea A.Cudo

Efficient customer service

published

Purchased vouchers and was unable to use due to the restaurant closing down for refurbishment and reopening in a different style ie not the experience we purchased the voucher for. Marvell was very helpful in getting us a full refund in a very timely manner.I will use Cudo again in future. Thank you again

1 comment
Cudo
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Kay

KayHunter Region, NSW

Thanks !

published

I was looked after promptly after requesting help with redeeming my voucher. Thanks Marvell for your patience and professional manner. I will use Cudo again in future. Thank you again

1 comment
Cudo
Bea A.Cudo
Pjm

PjmChisholm 2905, ACT

  • 2 reviews

Unable to redeem voucher

published

The person who assisted me in redeeming my voucher was very professional and helpful. I have no hesitation in giving them 5 stars for their service and friendly attitude. Thank you

1 comment
Cudo
Bea A.Cudo

CUDO chat with Mae

published

Super prompt, helpful and Great E-Mail etiquette
All done in a very timely manner
Mae was polite and listened carefully, always ensuring that I was informed about little wait times

1 comment
Cudo
Bea A.Cudo
Meredith

MeredithSouth East Queensland, QLD

Excellent attention and solution!

published

Got very good attention from Marvell which resulted in a fine resolution.
All very professional and polite.
An assistant who would be an asset to your company.
Look forward to using your site in future.
Thank you!

1 comment
Cudo
Bea A.Cudo
softas35

softas35Adelaide

  • 3 reviews
  • 1 like

At 85 it's reassuring to have a personal helper in a large organisation!

published

Aggressive language. Not likely. I've contacted Annabel on several occasions for help and received it in abundance. Every large business should have several Annabels , especially those with call centres and whose diction is incomprehensible.

2 comments
Cudo
Bea A.Cudo
softas35
softas35

Prefer you give her a 'pat' on the back. Lee.

Page 4 of 54
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Questions & Answers

nmi55a

nmi55aasked

Hi all,
I've been using Cudo for several year with no problems but recently had an issue redeeming a $99 voucher. I have sent 3 messages via the Cudo website and one via Messenger over the past 3 weeks to explain the problem and get a refund on my voucher. But I have not heard ANYTHING back, not even to acknowledge my messages (except an automated reply on Messenger). I've now started a Disputed Transaction complaint process with my bank to recover my money. Very disappointed with the (lack of) customer service from Cudo!

2 answers
Joan46
Joan46

Did you message ‘Customer Service’ via their site and go to the particular transaction via ‘My account’, I.e., your account. I got a prompt response same day apart from the immediate automated one.

Cudo
Bea A.Cudo

Hi there nmi55a,

Thanks for raising your concerns here.

We are certainly disappointed to have known that you still did not receive a response from us regarding your voucher where you are having trouble with the redemption. Please know that we're not leaving any queries hanging and the urgency to assist you is paramount to us.

Kindly check your inbox for our private message asking for your voucher details to help you.

We look forward to your response.

Kind regards,

Cudo

Emma

Emmaasked

I have emailed Cudo twice now over many weeks, with no response, requesting a refund for voucher TT7MYT6V as I have not been able to contact the vendor via any means available to redeem my voucher. I have tried to be patient but can you please advise what is happening with my request asap? Thanks, Emma

5 answers
Cudo
Bea A.Cudo

Hi Emma,

Thanks for reaching out.

We're so sorry to hear that you still have not receive any response yet regarding your voucher. We are certain that we are not leaving any inquiries unattended and we'll be happy to investigate this for you urgently.

Please check your inbox for our private message to assist you further.

We hope to hear back from you soon.

Kind regards,
Cudo

Margaret
Margaret

I had a similar situation with Cudo. No response to emails so found a phone number and was given very good service by the consultant. No refund but a credit to spend within 12 months.

Vivian
Vivian

I had the same issue using their contact me email on their website & had no reply. I then used the live chat app on their site & was able to get the issue resolved after a few follow up emails & was offer a credit but I asked for a refund & was successful.

Leslie D

Leslie Dasked

This is the third time I have tied to contact Cudo regarding a cancelled booking due to covid lockdown.
So far no response.
How do I get a refund or credit for this booking?

Leslie D

1 answer
Cudo
Bea A.Cudo

Hi Leslie,

We hope you are doing well and we sincerely apologise for responding late to your query this time as we are inundated with cases higher than usual but please note that we will aim to resolve this for you as soon as possible.

Kindly check your inbox as we have sent you a private message to urgently assist you.

We hope to hear back from you soon.

Kind regards,
Cudo

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