No free reply postage for wrong size clothing inconsistent with industry standards (eg The Iconic).
Hassles in returning product - confusing emails from Cudo and Catch (need to consolide by using one brand name). Auspost return link not working so had to waste time on phone to Philipines and am now waiting for an escalation team response.
We won't be using catch or Cudo again and the whole experience is a blight on Westfarmers, its parent company

I am not happy i have emailed them 4 times over 3 weeks because I was trying to get a cancellation because the day I was wanted wasn't available and I still haven't heard from them.

The process of ordering with Cudo is misleading. First you pay your money over to purchase your goods, you then must go to another site (the seller) & put your coupon number in to finalise your purchase only to find out then what the shipping charges are!! There is NO contact phone number for Cudo, no one answers the chat line to cancel the payment. Never again will I order through this convoluted method!

In the middle of a Pandemic, Cudo refuses to either refund my credits or allow me to use them for Cudo shopping. Instead I can only use them for “experiences”. Australia is in lockdown, with strict social distancing measures in place and Governments telling people to stay home, yet the only way I can retrieve my money is to purchase an experience which requires me to leave the safety of my home.

Purchased a pair of shoes.
They did not fit so a return was raised. This is when the problems started. CUDO approved the return and a link was sent which did not work and paperwork could not be printed and shoes can not be returned. Have spent the last 5 weeks and many hours emailing, messaging trying to get help and no result. Customer service is non existent.
Would never recommend Cudo to anyone.

I have been trying to ring and email Cudo for 3 days now regarding my holiday to Bali.
I have spent in excess of 6 hours on hold, only to be hung up on at around the 2 hour mark. I have sent 5 emails with zero response.
Every other booking I have made connected to this holiday, have responded promptly and allowed me to postpone. Cudo have caused me great distress by not having any response or contacts for this horrible coronavirus. A little bit of help during this outbreak would be greatly appreciated, people are losing a lot of money and they dont seem to care, as they are sticking to their refund/change of dates policy. None of us have the choice to postpone.

Received a voucher from Cudo for Christmas. Just tried to book the restaurant and it's saying it has already been redeemed. No one picking up the phone at Cudo. I never buy vouchers from these types of companies because it's always been trouble trying to claim them and again this experience has proven why. Will never use again!

I have not received my purchase and they have NOT answered or acknowledged any of the three emails I have sent them despite saying they will reply in under 48 hours on the site. Very very poor service.

I purchased a voucher for a business that had already ended their association with Cudo. The voucher was worthless. To Cudo's credit, they did provide me with a refund. However I'm still unsure as to why the voucher was available in the first place.

Your shipping costs are outrageous.
Just bought an item and shipping cost is as much as the item.
Your shipping costs are immoral and might be illegal.
They definitely are offensive.

Customer service officer, [name removed] tone was quite ambiguous. Also there is no last name on email, don't even know if it's the real person name. She/he seems to encourage me to deactivate my account or leave Cudo after my case unresolved in my favour, a poor Cudo company having such a staff who is not even try to retain customers for them.

AwfuI experience. I booked a voucher for a cheese platter and wine. I have cancelled twice via the Cudo website (as online booking was available). I cancelled within the correct time frames state by Cudo. No one from Cudo has replied to my emails. It would be good to have a contact number, so I can get some assistance. Don't bother with this company. There are many others that provide good service and actually reply to their customers.

The person dealing with my issue was extremely helpful, and very quick to respond, they resolved my matter very quickly.

Bought a voucher for Austrian Beer Bar & Restaurant at Dee Why only to find that is only available between 11:30 and 2pm! yes this is well hidden in the terms and conditions but this is information is critical and should be stated in the voucher title or somewhere visible that this is for lunch only!!!

I asked for a refund based on their refund policy section 3.1.1 where I cannot meet the available booking times and this was refused after not responding to my emails for 5 days.

Ripoff! Scammers!

I purchased 2 dinner vouchers and they made a mistake which happens. However, the terrible customer service I received trying to sort it out was appalling. Even last week I tried to contact them again about my credits and they still do not reply. I would not recommend as Groupon and scoopon give great customer service

CUDO, I have purchased an experience deal for Eassa Day Spa on 13th Sept. I called Eassa on 14th Sept to book and they refused to honour Cudo voucher and told me to go get a refund. I know this is not Cudo's problem, but I have contacted Cudo 3 times via website and email from 14th Sept and no response. I see Cudo is still advertising this deal (Eassa say they cancelled) and I see the same deal is offered on other websites (ie Groupon, Deal of the Day). I would appreciate a refund please.