signed up for newsletters, was given a code for 10% off....ha... didn't work did it....what a con job...very disappointing from what I thought a reputable company...maybe not so...will re think ordering anything in future, only continued as am short for time to look elsewhere...

I purchased 2 vouchers to use at Bundeena kayaks however they did not work at all. I would like a refund but have had no reply from support at all

So frustrating just to buy 1 item and it took me over an hour of mucking around. I used Groupon and Catch and never have a problem. Will think twice using this site again.

So complicated raising my order I just about gave up in disgust. It rejected my first option credit card. The figures on the card kept pre-empting incorrectly.

Bought a deal in December 2016, sent a sample of hair to be tested in January, and I have been waiting 2 months for the service to be provided. Last communication from merchant advised that I should receive my results by the end of last week when I contacted her to find out what the delay was, granted that it was a short week due to Easter but another week has passed since then and still no sign of my results! This merchant has the same deal on again at present and previously I was going to recommend it to friends but now I won't be, this is dragging out way beyond what I consider to be a reasonable time frame.

I have read a couple of the below reviews and laugh hysterically at Cudo's suggestion that "It seems very strange that you wouldn't have received a response to your email - our response times are far better than industry average and we absolutely respond to every email we receive"

I have emailed Cudo 3 times with no response whatsoever. I know they have received my emails but to date, still refuse to acknowledge my issue. So obviously I have now had to come to a public forum where answers seem to be acknowledged.

I have ordered many things with Cudo and it's very disappointing that I have now received sub standard service.

I ordered ink cartridges 18 December & they took my money on 18 December but the cartridges did not arrive until 25 January. I contacted them on 11 January, told goods are not sent until sale ends and than you have to wait for up to another 4 weeks before goods are sent. I was told read the "fine print" how arrogant can a business be. There are a lot of better online stores that post your order usually within 48 hours and are more professional and care about their customers

I purchased 2 Dash Cams from Cudo but the video quality is so poor you cannot read the road signs or the number plate of the car in front unless you are less than 3 meters away.
Cudo were supplied a video sample but supplier reckons there is not a problem with the quality of the video and they are refusing to refund the purchase.
Very disappointed with the customer service.
I have purchased other products i.e. smart watch and that was good.

You can't pay for any vouchers unless you register your credit card with them. There is no legitimate need for them to do this.

I purchased a product. It was a cheapest quality. I did request to return it twiced, but they never respond my enquiry.

I odetector sets of travel packs in April and despite many emails, I still don't have them! I now want a refund and no one will reply to my email re this!

I originally contacted Cudo back on the 28th September 2014 to seek their assistance in either refunding or postponing a holiday purchased on Cudo. The reason was due to my husband's car accident which has left him unable to travel. In my opinion this is 'exceptional circumstances' and certainly not planned. I have had communication with Andrew but after my last query i have not heard anything.

Kerry

I've ordered 3 items on the 1 sale for a large amount of money and payment was collected promptly 4 weeks ago and my products still aren't here. It's meant to be a 2-3 week wait despite allegedly being from an Australian made and owned company. Emailed cudo, and although the reply was swift it was quite useless. Only response was that they will contact me when they speak to the supplier.. still no update.

unprofessional

Having taken a long time to actually receive Cudo vouchers actually trying to use them was an absolute nightmare. When we were finally able to use them the company was great but beware - remember that old chestnut - if it sounds to good to be true it probably is...

getting vouchers, using vouchers

I have used CUDO many times. As long as it only is a voucher you are okay. However, if you order a product it may never arrive! I am waiting on a Nicer Dicer for over 2 months. My first enquiry did get answered ensuring me it would be arriving by a certain date. Well that date has gone and still no product. 3 more enquiries with no rely. I will never ever use them again. If this were a bigger purchase amount than what I ordered , I would go to Office Of Fair Trading. They shouldn't be in business.
Nothing
Paid for product without ever receiving it.