The product changed substantially (possibly due to Caronavirus impact) and no longer suited me. The menu changed as well as the days on which it was offered, plus the time to use the experience was extremely short once I learnt of the change and before the expiry date. Marvell provided a credit voucher, which was a satisfactory outcome.

Unable to use my voucher as salon permanently closed due to covid. Refund given promptly after using chat feature online ( no response using ‘contact us’ feature). Girl i chatted to was very helpful and prompt with followup and refund

signed up for newsletters, was given a code for 10% off....ha... didn't work did it....what a con job...very disappointing from what I thought a reputable company...maybe not so...will re think ordering anything in future, only continued as am short for time to look elsewhere...

I bought a course for financial trading. After redeeming the voucher I logged into the website and there's no course. Was refunded after creating review and have since updated my review.

Purchased a voucher for Escaplex Escape Rooms (after checking booking availability was ok online). Online booking system would not accept the voucher code. Called Escaplex and was told they don't accept vouchers when bookings are busy. I explained the online system said timeslots were available. They stated they give preference to non-voucher customers and we would have to wait at least two weeks. We were on holiday and this meant we would not be able to use our voucher. Contacted Cudo for refund and they refused. Many months of emails and argu...

I purchased 2 vouchers to use at Bundeena kayaks however they did not work at all. I would like a refund but have had no reply from support at all

So frustrating just to buy 1 item and it took me over an hour of mucking around. I used Groupon and Catch and never have a problem. Will think twice using this site again.

Paypal
peter on Oct 17, 2018
I am very disappointed that I cannot use Paypal any more to buy products! Will be buying very little in future.

So complicated raising my order I just about gave up in disgust. It rejected my first option credit card. The figures on the card kept pre-empting incorrectly.

I am very disappointed that I cannot use Paypal any more to buy products! Will be buying very little in future.

After a lot of surging finally got in touch with Scoopon where a lady named Mae very kindly sorted my problem

Bought a deal in December 2016, sent a sample of hair to be tested in January, and I have been waiting 2 months for the service to be provided. Last communication from merchant advised that I should receive my results by the end of last week when I contacted her to find out what the delay was, granted that it was a short week due to Easter but another week has passed since then and still no sign of my results! This merchant has the same deal on again at present and previously I was going to recommend it to friends but now I won't be, this is dragging out way beyond what I consider to be a reasonable time frame.

I have been signed up to Cudo for a while now as the seemingly unbelievable deals from good brands has always been enticing. A couple of days ago I received a $10 store credit, so I decided to buy something for the first time. I bought two mystery beauty bags and also 2 sets of the detox tea 14 day packs.

The postage was really good, I received these products today, however after opening them I realised that the tea had surpassed it's best before date and the beauty bags had competition cards included that terminated in 2016. I was a bit di...

I have read a couple of the below reviews and laugh hysterically at Cudo's suggestion that "It seems very strange that you wouldn't have received a response to your email - our response times are far better than industry average and we absolutely respond to every email we receive"

I have emailed Cudo 3 times with no response whatsoever. I know they have received my emails but to date, still refuse to acknowledge my issue. So obviously I have now had to come to a public forum where answers seem to be acknowledged.

I have ordered many things with Cudo and it's very disappointing that I have now received sub standard service.

I'm still awaiting my $29 watch i purchased... it said it would send after the promotion ended but they have sold out and was wondering when i will be receiving my watch. thnks.

Customer Service Consultant Madhubani was great to deal with when a company sent me the wrong product. Even though it took about 1-2 weeks to get it all sorted, I was kept in the loop the whole time about what was happening which was great considering we cannot call anyone regarding the error. Thanks Madhubani for your great service.

Firstly couldn't find my voucher on the app.
The app was freezing when making a booking.
After many emails my last contact sent it through.
Still couldn't book through the app so rang the place directly to make booking. Lots of time wasted.
Also stressful because booking date cut off was a day away.
I now have everything resolved and a date to use my voucher due to a fantastic member of your team Thu.

Not happy Cudo customer I really think you guys need to look closely at all the products you sell & promote on your website!!! I recently brought 2 children's storage play mats small in pink for my two little granddaughters, total disappointment, all I could think of was l have been totally ripped off !!! They were as big as a small tray, not much bigger than a dinner plate, lol not sure what toys you could store in this!!! The website picture shows 4 kids & a mum sitting around large mat playing with Lego, there were no sizes on the website as...

I ordered ink cartridges 18 December & they took my money on 18 December but the cartridges did not arrive until 25 January. I contacted them on 11 January, told goods are not sent until sale ends and than you have to wait for up to another 4 weeks before goods are sent. I was told read the "fine print" how arrogant can a business be. There are a lot of better online stores that post your order usually within 48 hours and are more professional and care about their customers

I recently purchased a voucher from Cudo for the supply of four luggage tags. Two arrived. After a lengthy process of providing vouchers, delivery docket, etc. I was asked to reorder another two (the shortfall in the order) PLUS pay an extra postage. When I questioned this extra postage, Cudo said that because it was a 3rd party supplier they were powerless in the situation and that I would have to accept the postage. Though Cudo did offer me a $20 credit from my next purchase with them, it did not rectify the situation with the supplier. ...